High School Elementary

Location:

Silver Spring, MD

Posted:

June 19, 2024

Contact this candidate

Resume:

Zarria Ashley Blake

Accokeek, MD *****

240-***-****

************@*****.***

Education

Damascus High school- May 2015

***** ***** ****

Damascus, MD 20872

Experience:

Gale- Bailey Elementary School

Marbury, Maryland

February 2023-Present

Temporary Instructional Assistant

Duties:

In this position my duties require for me to assist teachers with any additional help they may need in the classroom. I’ve gotten the chance to work with K-5Th graders. Within the grades that I teach for Kindergarten and 3rd grade I have small groups that I work with on reading and math. I also work with two students in 4th grade sometimes together or sometimes separate. When I’m not working with students I’m making copies, presenting out any additional practice worksheets I’m able to use for the small groups. On some days I also sub or stand in for teachers when they’re out or in meetings during the day. This job helped me figure out my career goal and didn’t realize how much I loved working with kids and helping them believe and themselves while still supporting them. My responsibilities included:

-Checking in with teachers when I clocked in for the morning

-Updating my work calendar

-Finishing any project that was assigned for me by another teacher to give to the students

-Making copies if necessary

-Reporting any behaviors that don’t align with school

-Making sure students with IEP’s get the extra help they need

Arcadia Senior Living Home

Gambrills, Maryland

October 2022-December 2022

Caregiver

Duties:

In this position it allowed for mw to assist with senior citizens that needed the type of help they could no longer provide for themselves. With this job and the title of being a caregiver it gave me the opportunity to treat them as if they weren’t being cared for but loved. Even with me being stranger to them I made them feel at home and at peace with were they were in their lives. We also had a lot of dementia patients and at times they’d forget where they were, why they were there and when they’d be back home to their loved ones. In those cases I made sure I put myself in the position to make sure I didn’t trigger them in any way and allowed them to feel what they were feeling and slowly bought them back to reality. I treated every patient as if they were my own grandparents. My responsibilities and duties as a caregiver included:

- Employed as an elderly and Also helped with patients that had dementia caregiver

- Assisted residents with Activities of Daily Living (ADLS)

- Retrieved prescriptions on behalf of patient

- Assisted patients with dietary needs

- Monitored blood sugar

- Assisted with household needs, such as cleaning, cooking and laundry

- Administrated medication when needed

T.G.I Fridays

6460 Capital Drive

Greenbelt, MD 20770

August 2022 – November 2022

Server/Hostess

Duties:

In this position I was able to introduce my positive costumer service. I was able to ensure that each restaurant customer have an exceptional dining experience. I received customers orders’, serve food and beverages, set and reset tables, and communicate with the kitchen staff to ensure customers receive their orders. Here are my typical duties and responsibilities as a server:

-Greet customers tables.

-Take customers drink and beverage orders

-Provide customers with napkins, utensils, and plates

-Check on customers to ensure food and drinks are brought out correctly

-Calculating customer bills and printing receipts

-Clean off tables

-Keep serving stations organized

-Adhere to sanitation standards to keep guest safe

-Help guests choose food and beverages offered by the restaurant

-Stay updated on the current menu and advise guests accordingly

-Transfer customers’ orders to kitchen staff

-Adhere to restaurant’s service standards and dress code

Urgent.ly Roadside Assistance via Aston carter

Remote

Greenbelt, MD 20770

11/2021-07/2022

Roadside Assistant

Duties:

Working in this job allowed me to be versatile in my work experience skills. I was able to work remote and assist customers with help. I was a dedicated agent who provided exceptional customer support through active listening and problem solving in a high call volume environment. My responsibilities included:

-Answer inbound calls from customers who are having car emergencies

-Provide support for customers

-Set up the type of service customer needs

-Collect required information to assist customers

-Set up one way tow, tow exchanges, flat tire service, lockout service etc.

-Provided geographical location spotting and data entry daily to locate customers and their disabled vehicle

-Assist customers in trouble shooting steps with operating their vehicle.

Anthem, Inc.

Remote Job

Maryland

12/2021-01/2022

Healthcare Broker Representative

Duties:

This position allowed for me to learn more about healthcare insurance. I had to learn about the different healthcare insurance policies to be able to assist customers. This was a fast pace position that allowed for me to display my multitasking skills. I had to become familiar with the medical insurance database to fully assist customers within this job. My full job responsibilities are:

-Become familiar with Health Insurance Portability and Accountability Act (HIPAA)

-Assist brokers on behalf of client’s service-related concerns and issues.

-Keep sales team updated on appraised service-related trends and issues

-Handle escalations and provide overall support to key broker service-related issues and needs

-Answer brokers inquiries regarding claims, benefits, enrollment, and billing

-Help customers resolve issues and errors

-Investigate possible customer issues

-Coordinate with appropriate departments on customer complaint resolutions

-Coordinate with appropriate departments on post-sale service issues

-Educate brokers/agencies on available self-service tools

-Educate brokers/agencies on electronic applications to support and manage their business

-Meet department goals and expectations

Amazon Logistics

7458 New Ridge Road

Hanover, MD 21076

09/2020-09/2021

Warehouse Worker

Duties:

Working with Amazon allowed me to continue my job in customer service. This job I was able to see the warehousing and stock order duties. In this job I often collaborated with my coworkers to get orders and offloading fulfilled. I was able to learn and understand warehouse procedures and enhance a good eye for detail. My full job responsibilities were:

-Prepare shipments

-Process shipments

-Load and unload trucks

-Perform cycle counts

-Use the computer to track shipments and inventory

-Maintain damaged packages

-Label any damaged packages

-Fulfill customer orders

-Prepare final deliveries

Giant Food

7025 Berry Road

Accokeek, MD 20607

02/2017-09/2021

Cashier

Duties:

In this job I was able to use my advanced customer service skills to support customers. In the job I constantly had a positive attitude and was very enthusiastic with helping customers. I had to constantly use basic math skills to ensure I am providing accurate change for customers.

-Provides a positive customer experience with fair, friendly, and courteous service

-Resolve customers issues and answer questions

-Scan and bag groceries

-Use computer for scanning

-Help customers with grocery inquiries

-Help customers with returns

-Itemize and totals purchases by recording prices, departments, taxable and nontaxable items

-Operate a cash register

-Assist customers with sales within the store

-Discount purchases by redeeming coupons

-Collect payments by accepting cash, checks, or charge payments from customers and make change for cash customers

-Verify credit acceptance by reviewing and recording driver’s license number

-Operate credit card authorization systems

-Balance cash drawer by counting cash at the beginning and end of work shift

-Maintain a safe and clean working environment by complying with procedures, rules, and regulations

-Contribute a team effort by accomplishing related results as needed

NRG Home: Electric & Natural Gas Supplier

Sykesville, MD

02/201-05/2017

Sales Representative

Duties:

As a sales representative, I was able to communicate with customers daily. I was able to enhance my customer service abilities in this position. I was able to provide complete and appropriate solution for each customer to boost revenue growth, customer acquisition levels and profitability.

-Sell products and services using solid arguments to prospective customers

-Perform cost-benefit analyses of existing and potential customers

-Maintain a positive business relationship to ensure future sales

-Reach out to customers

-Expedite the resolution of customer problems and complaints to maximize satisfaction

-Achieve agreed upon sales targets and outcomes within schedule

-Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

-Continuously improve through feedback

Volunteer Work:

12/2012-Present

Delivery Helper- St. Mary’s Star of the Sea Catholic Church

08/2012-05/2015