MARIA NAVARRO
***** ****** **. *** ********, Ca. 90720
Email: **************@*****.***
Phone: 562-***-****
OBJECTIVE
Seeking a position, where my experience working in various customer service environments is used to enhance customer service and build strong customer engagement and loyalty.
PROFESSIONAL SUMMARY
Record of improving customer satisfaction
Excellent communication and conflict resolutions skills
Use patience and understanding in customer interactions
Solution focused
Understand the importance of working as part of a team
Appreciate learning from others
Self-motivated to complete assigned tasks
Ability to problem solve and muti-task
WORK EXPERIENCE
Metro PCS Customer Service Rep Santa Ana, Calif.
Cell Phone sales representative with a track record of increased sales over daily target
Responsible for providing a positive buying experience for the customer
Effectively communicating features and benefits of the products
Setting up product displays and promoting a positive and clean customer environment
Waba Grill Cashier Tustin, Ca.
Greeting and responding to customer’ needs
Responsible for collecting payments and inquiring about the customers level of satisfaction
Assist with daily activities as required.
Responsible for closing facility daily
Promoted to crew trainer responsible for training all new team members on service, cash handling and openings and closings.
99 Cents Store Retail Sales Associate Santa Ana, Ca.
Respond to customer needs
Stocked selves and maintained merchandise displays
Assisted customers with returns
Responsible for meeting and maintaining health code standards