Quality Assurance Improvement
Resume:
ELLEN
JURCSAK
**************@*****.***
Chesterfield, VA, 23838
To obtain a position utilizing my work experience, skills, and education promote opportunity and professional growth while making positive contributions in a work environment. Objective:
Brandywine Valley Consultants Inc.- Quality Assurance Specialist Chesterfield, VA – 02/2021 to 02/2024
• Implemented key quality strategies, including initiation and management of provider, client, and/or community services.
• Resolved concerns, complaints, and questions with successful resolution.
• Migrating documents from one system to another. Kept track of work, avoiding duplicates, documenting progress, minimizing errors.
• Prepared for Quality improvement Compliance surveys and audits; and other federal and state required quality guidelines.
• Created, managed, and complied the required documentation to maintain critical quality improvement functions.
• Evaluated projects and program activities and results to identify for improvement,
• Reviewed narrative reports to interpret regulatory specifications, explain programs and results of services, and document findings and limitations of department locality.
• Review of progress notes and preparing for audits while conducting internal audits and assessed methods for continual success.
• Directed quality improvement activities, meetings, and discussions with and between other departments within the organization and appropriate locality.
• Acted as a lead specialist to provide project-, program-, and or initiative direction and guidance for other specialists within the department and/or collaboratively with other departments.
• Maintained communication with support-, and or case managers/coordinators.
• Knowledge and experience with Excel, data reporting, analysis and/or interpretation. Medicaid and Medicare service hours (WAMS) and billing codes. Matoaca Construction LLC. – Office Manager
Chesterfield, VA – 05/2014 to 01/2021
• Applied payments to open receivable balances by retrieving Excel files, reviewing, and reformatting Excel spreadsheets, and uploading payments in QuickBooks.
• Responded immediately and accurately to all billing dispute inquiries.
• Explained new services to new and existing customers.
• Logged all calls into membership computer system.
• Gathered information from customer feedback and complaints and worked strategically to resolve them.
• Oversaw the entire process of renewing customer contracts.
• Developed and implemented strategies to ensure high renewal rates.
• Interacted with customers to understand their needs, address concerns, and negotiate renewal terms.
• Build and maintain strong relationships with key customer contacts.
• Collaborated with sales (vendor and or supply companies), customer success, and other teams to negotiate contract terms, pricing, and terms of renewal. WORK EXPERIENCE:
SKILLS
• Microsoft expert
• DocuSign
• Project management
• Business analysis
• Analytical skills
• Verbal and nonverbal
communication
• Salesforce
• QuickBooks
• Creative problem-solving
• Customer Service Specialist
• Adaptability, Diversity, Equity, and
Inclusion
• 60 WPM Typing
• Administrative Assistant Duties
• Google Workspace
EDUCATION
Continued Education Courses
2023-Present
John Tyler Community College
Associate degree in Applied Sciences
2014-2016
John Tyler Community College
Associate degree in General Studies
2010-2012
Matoaca High School Graduate 2009
CERTIFICATIONS/MEMBERSHIPS
HIPAA Compliant Professional
SHRM-CP Membership
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