Business Operations Digital Technology

* * * * *

Aremu, O. Oluyinka

Plot **, NSPMC Staff Quarters, Ijede Road, Ikorodu, Lagos, Nigeria.

Tel: +234-802-***-**** e-mail : *************@*****.***, ********@*****.*** Linkedin:https://www.linkedin.com/in/oluyinka-aremu-0338a018/ Profile and Key Skills A technology strategist and business executive with hands-on expertise in the design and delivery of high-performance information technology and business process improvement solutions to address complex business problems. Demonstrates understanding of business operations and the organizational levers (systems, processes, departments, functions) that impact business results; uses knowledge of business operations to contribute to improved user experience as well as effective business tactics.

Understands and applies digital technology; embraces digital technology to positively impact business processes and results; provokes insights that encourage decision makers to adopt new digital technologies; develops processes that utilize digital technology. Project Successfully Completed

Implemented ERP Microsoft Dynamics 365, IFS and SAP ERP across Chicason Group (i.e. Oil & Gas, Mining, Manufacturing, Trading, Transport and Logistics) configuring and integrating major modules (i.e. Finance (General Ledger, Accounts Payables, Accounts Receivables, Cash Management, Fixed Assets, Project Costing), Procurement, Sales & Marketing, Production and HR & Payroll Modules) at Chicason Group of Companies.

Implemented Office 365, Website and Intraportal and continuous support leveraging on the SharePoint, Team, Mail setup and cloud storage)

Implemented of Avaya Telephone Systems.

implemented of Data warehousing and Disaster recovery.

Implemented of SAGE 300 ERP, CRM, Payroll, HR and ESS systems solutions, intranet- SharePoint, business mapping, process definition and data warehousing. (Financial, Procurement, Sales & Marketing and Manufacturing modules) in May & Baker plc and all the subsidiaries.

Configuration of Exchange Mail Server, TMG 2013 Firewall and Microsoft Endpoint Antivirus.

Manage Projects providing ERP systems solutions, business mapping, process definition and data warehousing while re-Implementing Sage Line 500 (Financial, Distribution & Manufacturing modules) - May & Baker plc and all the subsidiaries.

Designing of a new In-House Intranet - May & Baker Plc.

Designing and Hosting of new Website - May & Baker plc.

Implementation of Access Control / Time Management and Payroll Systems – Nigerdock and all the subsidiaries.

Implementation of Sage Line 500 (Finance, Distribution and Manufacturing) - Nigerian Security Printing & Minting Plc. (NSPMC) and all the subsidiaries.

Conversion of NSPMC Database from FoxBASE to Oracle platform. Job Profile

- Implementation and Management of Data Centre Hardware Infrastructure (Servers, Storage facilities, CCTV, Firewall & All Network Appliances), Data Centre Software Infrastructure (ADO / T-SQL / AZURE SQL DB INSTANCES, Enterprise Email System (Exchange), Active Directory

(AD), Enterprise Backup Solution, E-Business Platform, Print Management Application (MFI), 2 P a g e

Enterprise End-Point Protection Solutions, Intranet Application), Network Administration, Network Engineering, SharePoint Data warehousing and Disaster Recovery. Skills Azure, ADO, Power Automate Platform, ETL/ ELT and DWH Archtectures Employment History Job Title: - IT BUSINESS DIRECTOR

04/2020 to Date

Domain Plus International Limited

Identify technology needs and make recommendations to business decision-makers

Evaluate the company’s adherence to client’s requirements for security.

Manage Train the IT team including developers (Frontend, backend), Designers, security analysts, support technicians, Marketers, Software testers and vendors.

Maintain company hardware and software programs.

Update technological equipment in the company.

Implement company-wide technology updates and hold sessions to teach employees on new features.

Plan, direct, and coordinate the operational and tactical activities of groups of FTEs that are responsible for the delivery of information processing and telecommunications services.

Manage day-to-day work activities, delivery, deployment, and ongoing service delivery functions of a large-scale ITSM program.

Establish objectives and plans for the team's operations.

Ensure that all deliverables are met per contract KPI's/CPI's (Key/Critical Performance Indicators).

Manage analytical resources within budget and established service delivery times.

Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day-to-day operations and the client experience within area of responsibility.

Support all initiatives aimed at performance and quality improvement, including leading change management efforts within area of responsibility.

Identify and assemble the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.

Translate organizational objectives into work plans.

Create contingency plans to meet changes in business circumstances.

Participate in operational meetings with the customer.

Coach and counsel team leads on business, organizational, and technology strategies.

Set direction and policies for multiple locations, technologies, and/or specialty disciplines

Develop long-term relationships with one or more operating companies or business segments.

Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.

Establish strategies and plans for the organization and set direction to meet evolving needs. 3 P a g e

Deploy and manage consistent, structured, and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery consistent with company objectives and customer expectations.

Oversee documentation of issues, action plan and outcome and distribution within area of responsibility.

Effectively support the planning and tracking of multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on employee performance.

Create contingency plans to meet changes in business circumstances. Job Title: - Head, Applications & Service Delivery 04/2017 to 03/2020

Industry (Chicason Group of Companies)

Oil & Gas, Manufacturing, Construction and Mining, Real Estate, Travel /Tourism, Agriculture and Health Care etc.

- Developed IT strategy, plans, policies, and procedures in line with corporate and business strategy.

- Prepared annual IT budget (CAPEX and OPEX) and monitors expenditure to ensure adequate return on IT Investments.

- Built and lead the CRM/ERP support team which comprise all the technical resources to maintain the core application suite.

- Ensure the ongoing reliability and performance of the core application suite.

- Built good working relationships with the business to understand business needs and opportunities to further enhance the systems. Set up and run the ERP user group.

- Owned the strategic plan for the roadmap of the core systems (Business & Operational Support Systems) jointly with the enterprise architect.

- Supported the STAR programme manager in the delivery of this major change programme which include most of the large-scale developments of the core applications suite:

- Ensure that Laptops, Firewalls, Routers, Switches, and Servers are configured on best practise and standard.

- Directs the development and execution of an enterprise-wide disaster recovery and business continuity plan.

- Managed business owners to identify process gaps, troubleshoot workarounds, and prioritize changes to current Microsoft Dynamics 365 / SAP solution through enhancements and system upgrades.

- Supported Microsoft Dynamics 365 configuration, functionality, enhancements, functional design, and issue resolution from a business perspective, and worked as a liaison with technical support as well as carrying out online / physical Training of Staff.

- Implemented and supported Office 365 Collaboration tools (i.e. Includes Office apps, Email and calendaring, Chat, calls, and meetings and Cloud storage.

- Aligning with Vendors on the Development progress and ensuring timelines are met 4 P a g e

Job Title: 04/2013 to 04/2017 - Information Systems Manager / Systems Support Manager 10/2011 to 03/2013 - Systems Support Manager

10/2008 to 04/2010 - Applications Development & Database Manager Industry (May & Baker Nigeria Plc)

Pharmaceuticals and Foods

10/2008 to 04/2010 and 10/2011

Improve process & monitor compliance to SLAs and KPIs in IS support processes, Systems Integration, Project management, Business Analysis, Application construction and architecture

IT infrastructure, networks, IT security, application development, and project rollouts

Performing routine audits of systems and software.

Manage IT budgets and expenditures of ICT in the company.

Developing and maintaining the company's ICT systems, software, and databases.

Recommending and implementing improvements and efficiencies on systems by acquiring a deep understanding of end-to-end cross-functional business processes and interdependencies of people and organizations

Develop strategy and implementation for enterprise analytics, risk, and business management processes within the Enterprise Data warehouse.

Writing documentation (SOP) for ICT procedures, security, and disaster recovery.

Maintaining and documenting changes regarding to users, functions, and systems.

Managing the local and wide area network infrastructures including firewalls, servers, switches, and telephony and capacity management.

Implemented and support on-premises Exchange Server and continuous support.

Ensure alignment of capacity management activities across all technology functions within the client’s organization to focus on value propositions that generate revenue, improve customer satisfaction, increase productivity, and reduce operating costs by evangelizing enterprise thinking and solutions and aligning priorities

Interface with other teams within and outside the IT function in the process of delivering business IT capabilities and carry out effective training of staff across the group.

Develop projects in line with the SDLC process and Ensure the availability and reliability of systems

Archive Data and Plan capacity as well as Define and develop enterprise data warehouse applications based on business, technical, and system strategies

Develop / document / enhance business processes on SharePoint; Monitor users to ensure compliance with IS policies and procedures, analysing systems and processes; designing, develop, and maintain for all M & B Systems as well as document the Standard Operation Procedure (SOP) for all the IS technical jobs and ensuring the integrity of information collected, stored, shared or reported. Job Title

Systems Support Manager (ERP – Finance Department) Industry (Nigerdock Nigeria Plc)

Oil & Gas

04/2006 to 03/2008

Managing / Supporting the ERP Application (Sage Line 500 / Orion - General Ledger, Accounts Payables, Accounts Receivables, Cash Management, Fixed Assets, Project 5 P a g e

Costing, Management, and Manufacturing Modules), HR / Payroll Systems and Access Control Systems, etc as well as documenting the Standard Operation Procedure (SOP) for all the IS technical jobs. Monitor and TRAIN users to ensure compliance with IS policies and procedures, analysing systems, and processes; maintain workstations and networks; and design, develop, and maintain Databases / Applications, Project Management, Data Warehouse project development (Data Warehouse, ETL tools, Business Intelligence Suite)

Relational database and Major systems project with customized applications. Job Title

Information Technology &

Communication Officer - ICT Officer

Industry

Banknote & Security Printing (Nigeria Security Printing & Minting Plc) 06/1987 to 03/2006

Managing / Supporting the ERP Application (Sage Line 500 - General Ledger, Accounts Payables, Accounts Receivables, Cash Management, Fixed Assets, Project Costing, Management and Manufacturing Modules), People Management HR/Payroll Systems, Banknote Tracking Systems, Access Control Systems etc as well as documenting the Standard Operation Procedure (SOP) for all the IS technical jobs The major role of the position was to ensure effective and efficient I.T. service delivery and training to internal users while ensuring minimized downtime of hardware and software through preventive and planned maintenance while at the same time manning the organization's I.T. help desk.

Monitor users to ensure compliance with IS policies and procedures, analyse systems, and processes; maintain workstations and networks; and design, develop, and maintain Database / Application.

Qualifications Date Completed Institution Degree / Qualification

2019

1998

Ahmadu Bello University

Federal University of Technology, Akure

MBA

Post Graduate Diploma (Computer

Science.)

1994 The Chartered Institute for Information

Technology (BCS) – UK

Higher Diploma (Management

Information Systems)

Work-Related Training & Certification Completed Institution Training / Certification

2019 HARRYBAKER, Lekki, Lagos, Nigeria Project Management Certification Course 2016 Highfield Awarding Body for Compliance UK HABC Level 3 International Award in Education & Training (IADT)

2014 Lagos State Cooperative society Lagos State Cooperative Society AGM 6 P a g e

Completed Institution Training / Certification

(Representing May & Baker Cooperative

as General Secretary)

2014 Top 3 Concept Nigeria Limited, Lagos ISO 9001: 2008 QUALITY MANAGEMENT SYSTEMS

2005 NIIT Oracle 9i Database Administrative Track

2001 Tranter Excutrain, Lagos Relational Database Management System Course 2000 Tranter Excutrain, Lagos Microsoft Certified System Engineering Technical Course 1999 PQ Tetra - Cape Town, South Africa. Sage Line 500 Server/Client 1998 Yaba College of Tech. & UNESCO 7th International Micro-Informatics-Maintenance 1997 Lagos State University & UNDP/UNESCO Personal Computer Maintenance 1992 Viosam Limited Computer Appreciation programme Professional Affiliations 1. THE CHARTERED INSTITUTE FOR IT (IMIS) – UK - Associate Member

(British Computer Society)

2. Nigeria Computer Society (NCS) – Full Member

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