ELIZABETH HAVENS
Rockford, IL
********************@*****.*** ǀ 779-***-****
Professional Summary
Dedicated and compassionate healthcare professional with extensive experience in hospice care, direct support for mentally challenged adults, and various administrative roles. Skilled in patient care, team leadership, and medical documentation. Seeking a role to leverage my diverse skills in a dynamic healthcare setting.
Skills
·Account reconciliation
·Accounts payable/receivable
·Financial auditing
·Medical records management
·Medical terminology
·General ledger reconciliation and accounting
·Financial statement preparation
·Home care
·Typing and bookkeeping
·Customer service
·QuickBooks
·CNA and long-term care
·Medical billing and coding
·Office management
·Clerical and documentation review
·Payroll
·Experience as a patient counselor and CNA float in specialty departments (Ortho and Derm)
·Strong interpersonal skills - able to effectively communicate with patients, families, and healthcare teams
Education
Diploma Medical Assisting ǀ Expected Graduation: December 2024
Rockford Career College – Rockford, IL
Work Experience
CNA/Hospice Aide ǀ August 2023 to Present
Unity Hospice - Rochelle, IL
·Provide in-home and facility-based care for hospice patients, ensuring comfort and cleanliness.
·Assist with daily living activities and maintained patient dignity.
DSP (Direct Support Professional) ǀ November 2022 to August 2023
Milestone - Rockford, IL
·Led teams in supporting mentally challenged adults, ensuring proper grooming and attire.
·Coordinated outings and educational activities.
·Managed paperwork and monitored meal preparations.
HME Cert Intake Representative ǀ January 2021 to September 2022
OSF HealthCare - Rockford, IL
·Scheduled and confirmed appointments for patients.
·Handled medical insurance verification and equipment documentation.
·Created and maintained patient charts.
Caregiver/Field Supervisor ǀ January 2017 to January 2021
Healthcare Plus - Rockford, IL
·Assisted clients with household tasks and transportation to appointments.
·Supervised caregivers, ensuring high-quality service and client satisfaction.