Reports Developer Information Technology
Resume:
Susan Carr
REPORTS DEVELOPER/ANALYST Contact
Information Technology Applications and Crystal
Reports Developer with 20 + years’ experience. Highly self-motivated professional with excellent skills in both mainframe and client server environments; including research, development, testing and implementation of client requirements. Focus on achieving timely high- quality team projects related to industry needs. Flexible, meeting a diversity of needs with integrity, compliance, and great people skills.
******@***.*** or
*********@*****.***
4651 W. Alice Ave
Glendale, AZ 85302
Education
DEVRY INSTITUTE OF
TECHNOGY
Bachelor of Science in
Computer Information
Systems
1999 - 3.8 GPA
Experience
ArtWork Part-time WFH
June 2023 – current
Accounting for small independent dental lab, billing accounts receivable.
[S]CUBE - Computer Technology Services
June 2021- April 2023 REMOTE
Hired under contract to [s]Cube Inc high-tech services company which provides solutions and services to government agencies and private sector companies around the globe. My role was to develop Crystal Reports for multiple Ohio Cities court systems. Working with Pioneer Technology Group creating documents using Crystal Reports and implemented through Benchmark for paperless court records, tax processing and record management. Also provided QA testing of reports and documents before client testing and moving to production.
FCS FINANCIAL - Reports Developer
Sept 2022- NOV 2022 REMOTE
2-month contract position to transition several reports to a new database, either by re-linking or re-building these reports. However, there were problems there was missing data not been included in the new database. I completed 20% of the reports and mapped all other reports indicating the missing data. Contract ended before decision was made updating the database. I was not given access to the database to accomplish this task myself.
Skills
• Research Analysis
• Problem Solving
• User research
• Usability testing
• Project Management
• Microsoft SQL
• Crystal Reports 7.5-SAP
• Microsoft Office
• SharePoint Developer
• SSRS
• Cobol II
• JCL
• Citrix
• DB Visualizer
• PL/SQL 8.0/SAS
• TSQL/DB editor
• Oracle
CYMA SYSTEM - Payroll, Human Resource, and Accounting Software April 2019 – April 2020 TEMPE, AZ
Software/QA Engineer/ Crystal Reports Developer
Hired as part of the IT team to help with yearly, semi-yearly QA testing for new releases of CYMA Accounting Software. Testing involved running all processes to verify stability and accuracy of software. Testing specific updates, bugs or issues related to release(s). Create new yearly, monthly or daily reports needed for statistical and accounting tracking using Crystal Reports as CYMA Systems standard reporting tool. CYMA systems Accounting Software provides Human Resources and Benefit Packages, Product, Resources and Inventory Control, Invoicing, Receipts, and Job Costing Services, Payroll checks, quarterly 941 and Year End forms W2 and 1099.
Mercy Care Plan (AETNA) - Health Care Provider for Medicare, Medicaid & Behavioral Health
April 2012 – December 2018 PHOENIX, AZ
Business Analysis/Reports Developer/SharePoint Developer for new contract acquisition for Behavioral Health and Mercy Maricopa. Created ad-hoc, Crystal Reports, and SSRS reports. Implement SAS concatenation process to combine and append data files for use in reporting patience outreaches, role expanding to include business analysis related to documentation of Medicaid Outreaches and setup approval sign off process for all documentation. Other roles included SharePoint site administrator/developer. Created public share point site; introducing team members and their roles, linking all departments to information related to updates and new development requests with dashboard and statistical reports. Established a staff meeting site to track weekly meetings, training and team discussions and a wiki page to store all presentation materials for team reference. Assigned the role of team security officer, submitting requests for access to the various databases and storage sites. All roles provided support to the team and much needed organization to team tasks freeing up time to complete projects and develop new processes for the team.
ATS (American Traffic Solutions) A provider of automated traffic safety programs
January 2008 – January 2011 SCOTTSDALE, AZ
Joined the IT team as a Crystal Report Developer to create and maintain high quality standardized documents as outlined by the client(s). To meet all legal requirements for over two hundred clients and thousands of automated traffic cameras across North America. Worked in conjunction with database team and client support analysts developed Warnings, Notices, General Letters, Notice of Determination, Collection Letters, and Docket Reports for the courts along with various other reports required by each client. Crystal Reports team completed over 2000 Quick Base tickets including new client reports and existing client report change request modifications and specialized reports for Plate Pass and BPA.
Universal Technical Institute – Auto, Motorcycle, Marine and Manufacture Technical School
March 2008 – July 2008 PHOENIX, AZ
Five-month contract position to expedite Rep Compensation and Steering Committee Crystal Reporting projects. Involved collaborating closely with end-users, developers, and project management team. Completed all development, testing and implementation in a timely manner. Helped process a backlog of Crystal Report heat tickets which entailed preparing and documenting reporting changes, staging all reports in a test environment for Quality Assurance testing, making any formatting and QA requested changes before reports implemented into production. Developed SQL queries related to student enrollments, class schedules, grades, accounting, and management reporting and many other services connected with a technical training institute. Complete and closed over sixty heat tickets while keeping track of project deadlines.
USA Digital Solutions – Provider of automated Real Estate closure system February 2005 – December 2007 PHOENIX, AZ
Hired as part of the Crystal reports team to support expanding business and client needs. Responsibilities included working with documenting and standardized reporting formats and procedures. Working directly with hundreds of clients on ASP, ERG, VPN secured servers, PC Anywhere and in- house servers to create, update, modify, evaluated, and maintain reports and databases for a wide range of reporting needs for Escrow, Title, and Account tracking. Analyzing business needs and requirements for modifying and creating new reports using Microsoft SQL for data extraction. Created catalog of standard and custom reports available for presentation to new clients. Modified checks and deposits when requested by client from five standard formats. Adding routing and account number to micro font. Developed reports for tracking Escrow officer, marketing representative’s commissions and income, title search and This involved working with security details such as account, signature and logo information supplied by both the client and their bank, instruction layouts that meets county, state and federal recording requirements, requests for policy submission reporting, and many other documents needed to complete a real estate transaction. UnitedHealth Group – Leading provider of managed healthcare January 1999 - November 2005 PHOENIX, AZ\
Recruited to help implement thousands of changes in mainframe environment both batch and online. Following company acquisition played an essential role in defining reporting business requirements for transition from mainframe to new client server Diamond system. Responsibilities included business analysis, writing development specifications, documentation, and testing for mainframe projects. Client server-related responsibilities included running all Appeals and Audit reports daily, managing team related HEAT tickets for error resolution system. Competed numerous National Queue requests for Crystal reports, all requiring close attention to detail. Implemented coding changes for Medicare fee schedule loads to ensure 100% accuracy of provider fee payments in a timely manner using several mainframe tools such as Cobol, File Aid, JCL, CICS, and EasyTrieve. Developed updated version of RequestLog, a program used to track development processes for all projects from business analysis to implementation, increased accuracy of project tracking by 5%. Participated in defining production and implementation processes for Crystal Enterprise. Defined, developed, and produced documentation for all check-in procedures. Managed security and user access for Crystal Enterprise, assigned user ID's, passwords, and user access groups. Migrated to production all reports after validating all user, team, DBA, and manager signoffs completed and approved. Created business requirements for medical claims reporting, responsible for development of Audit, Claims, Financial, Provider, Member, Prenatal, and Appeals Operational reporting from initial request to production. Designed, created, and tested procedures, functions, and views to acquire data from PL/SQL Oracle databases for Crystal Reports development.
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