Talent Management Project

JAMES CHRISTOPHER ECHTERHOFF

404-***-**** ***********@*****.*** Atlanta, GA https://www.linkedin.com/in/chrisechterhoff/ Head of Talent Management

Talent Management leader with extensive expertise in HR, internal operations, and talent/staff management in technology and consulting environments. Adept in optimizing people-driven operations and strategically managing employee processes, including employee lifecycle project planning and execution, to ensure organizational talent is operating at the highest level. Trusted leader in spearheading teams responsible for data integration and enhancing workforce management efficiency. Visionary strategic leader looking to aid organizations with combining company cultural initiatives with firsthand execution and analytical reporting to achieve sustainable profitability and talent operational excellence in the ever-evolving technical business landscape. KEY QUALIFICATIONS

Cross-Departmental Collaboration: Developed seamless collaboration by ensuring constructive interaction across departments to maximize efficiency and deliver cohesive outcomes. Partnered with HR teams to support processes to secure new talent pipelines as well as ongoing talent management projects.

Data-Driven Performance Management: Leveraged data analytics and market trends to inform strategic decision making and organizational effectiveness to ensure alignment with market demands, technology advancements, and competitive landscape. Talent Process Enhancement: Led a team responsible for HR systems updates and data integration, effectively optimizing project management processes by minimizing bottlenecks and enhancing overall operational efficiency. Leadership Development: Mentored and developed operational teams to nurture talent, promote leadership growth, and cultivate a culture of innovation, collaboration, and employee performance. HR Project Management: Proficient in coordinating resources and directing efforts to achieve project goals within set timelines and budget constraints. Implemented strategic methodologies to align business objectives and client requirements with HR initiatives, ensuring seamless integration and support for organizational aims throughout the employee lifecycle (including employee onboarding, training/professional development, and offboarding). PROFESSIONAL EXPERIENCE

Global Talent Management Leader February 2022 – January 2024 ACCENTURE Atlanta, GA

• Spearheaded chargeability and project time tracking projects for the DIS division within Accenture Operations, consisting of more than 2,500 team members, while reporting directly to the Chief Delivery Officer.

• Led and directed global enterprise-wide staffing operations, orchestrating comprehensive talent acquisition, deployment, and optimization strategies that aligned with corporate objectives, resulting in enhanced operational efficiency and workforce agility for all offices in Europe, Latin America, Asia, and Australia.

• Collaborated with team members in charge of culture initiatives and diversity, equity, and inclusion (DEI) initiatives to integrate DIS operations with Accenture company employee guidelines, job responsibilities, and strategic vision.

• Forged global collaborative partnerships to strategically forecast employee headcount by location, facilitating comprehensive logistical planning for upcoming planned workforce expansion (in Europe, Asia, LATAM, Australia, and North America).

• Integrated the employee lifecycle management programs, including incentive-based compensation plan, developed at N3 into the Accenture corporate HR framework and performance management process for career pathing and progression.

• Managed my own team while directing the HR and talent operations of a large-scale division with overarching business goals, overseeing the translation of strategy into actionable plans to ensure their prompt execution. Sr. Director of Enterprise Staffing and Talent Operations August 2020 – February 2022 N3, LLC Atlanta, GA

• Partnered with HR leadership, recruiting, and organizational management across 17 global office locations (spanning 5 continents and 15 countries including Singapore, Ireland, Bulgaria, Poland, Costa Rica, and Brazil) to systemize and establish a standardized people management process and governance framework, driving consistency and efficiency.

• Orchestrated onboarding project of 2,500 employees across the organization into Accenture's processes and systems, collaborating with company leadership, other HR teams, and cross-functional groups as part of a global acquisition.

• Developed and the global talent management and systematic career-pathing and performance management roadmap implemented across all locations to assess and develop talent company-wide.

• Directed a team of 2 Operations Analysts and strategically managed global HR operations, using an innovative proprietary project management and compensation/incentive management system to ensure efficient allocation of resources and organizational talent goals.

• Took ownership of end-to-end talent supply chain and workforce management processes, including succession planning, as well as the development of a new high-potential leadership development and mentoring program, leading strategy formulation and firsthand implementation to drive successful delivery. Director of Enterprise Staffing Operations November 2014 – July 2020 N3, LLC Atlanta, GA

• Collaborated with executive leadership, HR partners, and department heads to align talent strategies with organizational goals. Leveraged advanced workforce analytics to forecast talent needs, streamline resource allocation, and drive seamless project execution while reporting on progress to company leadership.

• Managed comprehensive staffing procedures from recruitment through onboarding in addition to performance and rewards management, emphasizing scalability while upholding the organization's core values as instilled by its leadership.

• Worked as part of a committee with VP of HR on company-wide employee evaluation process and framework for annual reviews and manager feedback, including the development of performance improvement plans.

• Partnered with Learning & Development and project teams to create an enterprise-specific project management system, bonus structure, and staffing tool, enhancing organizational efficiency and standardizing operations across locations.

• Analyzed the incoming project pipeline, collaborating closely with HR, sales, and leadership teams for major clients such as Google, Microsoft, and AT&T to orchestrate resource allocation strategies, ensuring the punctual initiation of new projects. Staffing, Training, and Project Manager September 2011 – October 2014 N3, LLC Atlanta, GA

• While reporting to the Chief Operating Officer (COO), implemented dynamic sales strategies while concurrently managing staffing operations, driving a cohesive approach that maximized revenue growth and optimized resource allocation.

• Led all new hire and ongoing training initiatives for the Atlanta office, including both technical product training and new hire onboarding training.

• Managed a project team of 12 to 15 Business Development Representatives (BDRs) to consistently exceed targets by aligning sales efforts with operational efficiency; set KPI targets, designed effective sales, developed coaching and messaging strategy, and executed individualized performance optimization plans.

• Led project management efforts by closely collaborating with external stakeholders from esteemed clients like Lenovo, Rackspace, and Microsoft, demonstrating proficiency in stakeholder engagement and project oversight.

• Leveraged data analytics and developed KPIs to assess team performance, proactively address skill gaps, and optimize resource allocation for increased project success rates. Additional Relevant Experience

• N3 LLC., Atlanta, GA Business Development Representative (BDR) EDUCATION

Bachelor of Business Administration - Marketing Completed UNIVERSITY OF GEORGIA ǀ Athens, GA

KEY SKILLS

Performance Management ǀ Staffing Strategy Development & Acquisition ǀ Data-Driven Decision Making Coaching & Mentorship Enterprise Sales & Business Development ǀ Designing Incentive-Based Compensation Plans Process Optimization Strategic Leadership Resource Planning & Allocation HR Process Improvement Client Relations & Account Management CERTIFICATIONS

Predictive Index Workday

TECHNICAL COMPETENCIES

Skillsoft ǀ Workday ǀ Smartsheets Microsoft Office Suite

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