Customer Service Data Entry

Shakima Harris

Phone: 914-***-**** E-mail: ***********@*****.***

PROFILE

Looking to obtain a multifaceted role that requires versatility, attention to detail, dependability, and commitment to customer satisfaction. Experience in a client-facing role communicating, researching, documenting and resolving escalations efficiently and effectively. Dependable team player who can work with a range of personalities and has demonstrated leadership abilities.

SKILLS

Proficient in data entry

Detail-oriented with analytical skills

Customer service and administrative skills

Human Resource experience with the ability to maintain confidentiality of information

Leadership experience

Proficient in Microsoft Word, Outlook, Microsoft Teams, PowerPoint. Intermediate in Excel

Proficient in Workday, Remedy, Salesforce, ICOMS, & CSG

EDUCATION

APHR Certification-In Progress March 2023 - Present

The College of Westchester, White Plains, NY June 2014

Associate in Applied Science-Business Administration – Management/Marketing

Cum Laude

Dr. Milton E. Cagan Award for Academic Achievement Recipient

PROFESSIONAL EXPERIENCE

Charter Communications (Spectrum Enterprise)

Enterprise Resolution Manager August 2022 - Present

Ensure the timely resolution of all open actions by monitoring and responding to client technical support and billing issues to take appropriate action

Drive the resolution of client issues by escalating complex issues, providing leadership and bringing together the required support teams to collaboratively resolve issues

Establish and monitor internal control procedures to support assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed

Encourage long-term client retention by probing for current levels of satisfaction while overcoming concerns and resolving client issues

New Hire Supervisor September 2017 - April 2022

Effectively lead a team of new hires in billing and repair utilizing supervisory skills including, but not limited to time management, effective planning, clear and concise communication and coaching skills

Contributed to the company vision of being the industry leader in customer service through, quality, commitment, courtesy and teamwork

Assisted with recruiting and staffing candidates from internal and external sources.

Partnered with human resources partners and leadership to resolve employee challenges.

Fresenius Medical Care May 2022 - August 2022

Patient Intake Coordinator (Remote)

Worked in a fast-paced environment managing an average case load of 75 – 100 patients

Ensured that patient referrals must be done timely and in compliance with company standard operating procedures along with all local, state and federal regulatory requirements

Performed case management while serving as the primary liaison with referral sources, clinics, and discharge planners

Served as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs

Collaborated with facility staff and various levels of management to effectively resolve issues impacting a patient's admissions process

Terra Management-(contracted through OfficeTeam) May 2017 - September 2017

Community Administrator (Assistant Property Manager)

Assisted Community Managers with daily functions for the Homeowners Association and condo communities

Processed applications (architectural, leasing, purchase, and clubhouse reservations)

Leasing applications: run backgrounds checks, review to ensure complete packet is submitted for review and approval. Followed-up with applicants in a timely matter

Coordinated preparation of materials for Board meetings, such as agenda, financial statements, delinquency report, litigation reports

Fresenius-(contracted through Aerotek) March 2017 - April 2017

Electronic Intake Coordinator

Electronically processed incoming fax referrals and phone in referrals for patients seeking dialysis treatment

Processed patient insurance verification and authorization request with Commercial Providers, Medicare, Medicaid, and VA

Handled protected patient information and medical records with care

Maintained and update daily database of patient referral information in MS Excel

OrthoNet-(contracted through Aerotek) February 2017 - March 2017

Provider Service Representative

Distributed information to providers and staff

Monitored of services to ensure providers satisfaction

Escalated provider calls to ensure first call resolution

Handled EOB’s, Refund Requests & Stop Payment requests

Montefiore-SECC June 2015 - October 2016

Medicaid Interviewer

Clerical functions which include filing, new patient registration, and insurance verification

Prepared and submitted claim appeals and follow-up on outstanding claim payments

Tracked, updated, and communicated insurance information to team members, including benefits, authorization status/updates and level of care

Interviewed patients & family members to determine Medicaid eligibility

Submitted New Medicaid institutional/community applications for NYC & Westchester county residents

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