Project Management Scrum Master
Resume:
Karen Stackhouse
***********@*****.***
LinkedIn: https://www.linkedin.com/in/karen-stackhouse-3363926/ Summary of Qualifications
I hit the ground running and deliver results. Over 15 years of Project Management, Agile with Scrum and Crystal and professional information technology experience. Certified Scrum Master. Significant experience as a consultant in Program Management, Project Management, SDLC, Agile, Scrum, Jira, and more. Solid professional with varied information technology experience focused on Project Management and Agile Coaching experience in Agile with Scrum, Project Management Systems Analysis and Technical Writing. Demonstrated Program Management skills managing multiple portfolio projects with multiple project managers and technical teams. Strong Project Management background using Agile and Waterfall development environments. Strong implementation Management experience for ServiceNow, Salesforce, NICE Incontact, Jira, Agile and others. Excellent leadership and planning skills, including forming teams and leading teams through the entire project cycle from scope creation, through recognizing, documenting and managing work streams, extensive experience with Testing Plan creation and management on both the development and UAT side, Change Management and Release Planning, creation, management and execution.. Scrum Master, Project Lifecycle and Agile Coach. Strong UI and UX experience, web design and management. Mentor providing analysis gathering, Project Management and Agile Coaching at the college level. Atlassian implementation and management including Confluence and Jira configuration and set up with Workflow and Group customization. Visio implementation and coaching. Strong skills with RFP and product and pricing as well as resource planning. SAP, Oracle ERP and other delivery systems.
Technical Skills
Skills: Project Management, Program Management, Certified Scrum Master, Agile Coaching, Software Implementation, Budgeting & Time Management, Process Analysis, Design & Development, Wireframing, Prototyping, Iterative Demonstrations, Backlog Management, Sprint & Release Planning, Jira Installation & Configuration, Change and Release Management, Deployment Planning, Product and Pricing, SAP, Resource Planning and Delivery
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Technologies/Tools: Agile, Scrum, Waterfall Methodologies, Jira, Confluence, NICE CXone, Smartsheet, SalesForce, ServiceNow, SAAS, AWS, OOD, OOA, UML, Web Design, JavaScript, GUI Design, Axure, Atlassian Suite, Git, Cyber Security, HCM, Sailpoint, Okta, Visio
Computer Systems: Windows, iOS, Linux, Android, LDAP, Ubuntu Databases: Oracle, Microsoft SQL, MySQL, Neo4j, Cloud Services Professional Experience
Gravity Resources (America First Credit Union), November 2023-February, 2024 Project Management, Program Management, Agile Coaching, Scrum Master, Process Analysis, Design and Development, Resource Planning, Company Communication Management, Software Implementation, Mainframe Software Implementation, Disaster Recovery and Multi Site failover planning and testing, Sprint and Release Planning and management
● Responsible for Positive Pay implementation for multi state credit union.
● Form Service Delivery team and educate around responsibilities, identify and obtain additional resources.
● Identify processes for delivery, manage and lead all efforts for scope, platform requirements and adoption. Manage development, develop testing, training and communications regarding Positive Pay to the business.
● Identify and manage all workstreams required for software implementation from start to finish. This included front line teller support, internal administration and delivery and marketing and training for business partners.
● Manage and lead all efforts for scope, platform requirements and adoption. Manage development, develop testing, training and communications regarding Positive Pay to the business.
● Managed software update to IBM z/OS for main data center including DB2, CICS, Zeke Plexing.
● Worked to develop and solidify disaster recovery and failover activities and testing for three data centers including one in a separate state.
● Identified dependencies, onboarded resources and coordinated activities related to the redundancy planning and testing.
● Created workstreams and testing plans both at the technical and UAT side.
● Created and managed release plans and identified resources to execute. Sayva, Sr. Project Manager/Implementation Manager, August 2022 - August 2023 Project Management, Program Management, Agile Coaching, Scrum Master, Process Analysis, Design and Development, Resource Planning, Company Communication Management, Quality Improvement and Monitoring, ServiceNow Integration, Process Improvement, ITIL and SOX Compliance, CMDB implementation, Sprint and Release Planning and management
● Responsible for ServiceNow Implementation and project management for a Biotech firm. Karen Stackhouse page 2 of 6
● Form Service Delivery team and educate around responsibilities, identify and obtain additional resources.
● Drive adoption of the ServiceNow portal and self service to the business in order to reduce contact with Service Desk employees.
● Manage and lead all efforts for scope, platform requirements and adoption. Manage development, develop testing, training and communications regarding ServiceNow to the business.
● Lead and managed efforts to refine and define the multiple year roadmap, determine long and short term goals.
● Analysis and design for CMDB.
● Developed formal process for onboarding teams to the ServiceNow platform including Jira integration.
● Lead effort for SailPoint to ServiceNow integration. Manage Service Catalog and asset request workflow.
● Created testing plans for technical and UAT teams.
● Created release plans and teams, managed execution and roll back plans.
● Developed and implemented an Agile workstream within the ServiceNow platform including forming backlog and all cadences (sprint planning, reviews, demonstrations and retrospectives). This resulted in improved prioritization of scope and estimation of the timeline for the overall roadmap.
● Identify gaps in the plan and work with teams to prioritize and resolve. NICE/CXone, Sr. Project Manager/Implementation Manager, June 2021 – June 2022 Key Account Project Management, Agile and Scrum Management, Integration Analysis Design and Planning, Implementation and Support, Salesforce, Cxone NICE Training and Implementation, Sprint and Release Planning and management
● Sr. Project Manager to guide work with external customers and coordinate with internal teams to meet project goals.
● Work with Key accounts to manage programs and projects for CXone’s largest global Enterprise customers consisting of over one hundred seats.
● Manage international cross functional customer and internal teams.
● Coordinate connectivity efforts including integration and cutover.
● Coordinate and manage migration efforts.
● Coordinate and lead training for implementation and new sales efforts.
● Responsible for taking over projects in stress and bringing them to successful conclusions.
● Achieved a CSAT of 4.8
Hoverstate, Sr. Project Manager, March 2021 – June 2021 Project Management, Agile Coaching, Integration Analysis Design and Planning, Sprint and Release Planning and management
● Senior Project Manager responsible for supporting digital work including website design and development.
● Established user acceptance testing process and guidelines.
● Product Manager to support Pro Bono work and processes. Karen Stackhouse page 3 of 6
Software Technology Group/Traeger Grills, Sr. Project Manager October 2020 – November 2020 Project Management, Agile Coaching and Implementation, Agile and Scrum Management, Integration Analysis Design and Planning, Third Party Integration, SalesForce Business to Business Implementation and Integration, Sprint and Release Planning and management
● Identified and documented issues with core integration points including inventory and account management.
● Documented existing environment and worked with integration teams to form a road map and project plan for Traeger and third party vendor integration.
● Created projects in Jira to manage internal and third party tasks and delivery dates.
● Presented recommendations to Senior Management which led to a redirect in the project due to infrastructure constraints.
SoFi, Sr. Project Manager June 2018 – July 2020
Project Management, Program Management, Product Management, Agile Coaching, Agile and Scrum Management, Process Analysis, Design and Development, Social Media Management, Quality Improvement and Monitoring, Compliance and Risk Management, AWS Services, InContact Integration and Process Improvement, Sprint and Release Planning and management
● Established Project Management Office including processes and procedures for the Operational business including telephony infrastructure call center, underwriting and workforce management.
● Manage and lead all call center and telephony projects including analysis, requirement definition, project planning, resource allocation and deployment.
● Lead and manage efforts to upgrade SoFi’s IVR to improve Member experience and drive down Agent contact.
● Product Manager for Telephony efforts supporting improvements in quality and efficiency.
● Select and implement vendor partners and establish processes and integration within SoFi infrastructure.
● Provide mentorship to team members to drive growth for team members and SoFi.
● Created and executed testing and release planning for technical and UAT work.
● Created and managed release planning including rollback plans. Software Technology Group, Sr. PM/PMO Practice Manager Dec 2012 – May 2018 Project Management, Program Management, Certified Scrum Master, Agile Coaching, Process Analysis, Design and Development, Iterative Demonstrations, Backlog Management, Sprint and Release Planning and management, Jira Configuration
Sr. Project Manager/PMO Practice Manager
● Senior Project Management Consultant responsible for managing, and mentoring client teams.
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● Overall project management of STG and client project teams including scoping, planning, requirements documentation, resource allocation, leading to project plan development and management. My projects were delivered in Agile, Waterfall and a mix of environments depending on the client and project need.
Projects
● University of Utah Education Network1 - Project Management, Agile Coach
● Axis 41 - Project Management, Agile Coach
● Metasource - Project Management, Scrum Master, Agile Coach
● Dental Select - Project Management, Migration and Deployment Planning
● Finicity - Project Management, Scrum Master, Agile Coach
● Red Pepper Software - Project Management, Agile/Scrum Coach
● Northrup Grumman - Project Management, Jira, Atlassian Suite
● Extra Space Storage - Project Management, Scrum Master, Agile Coach
● Vivint Solar - Project Management, Jira, Atlassian Suite Consultant
● Graduation Alliance - Project Management, Scrum Master
● Western Governors University - Project Management, Scrum Master, Agile Coach
● Fluid Advertising - Project Management, Agile and Scrum Coach
● STG Administrative Application Consolidation - Project Management, Scrum Master
● Western Governors University - Project Management, Agile Coach
● Workers Compensation Fund - Project Management, Scrum Master, Agile Coach
● Mountain View Software - Project Management, Jira Implementation Coach
● InfoTrax - Project Management, Agile Coach
● EFS - Project Management, Scrum Master, Agile Coach Remedy Informatics, Sr. Project Manager April 2012 – October 2012
● Responsible for all aspects of project management and product implementation including on boarding clients, documenting requirements, managing development, testing, deployment and training.
● Managed cross functional teams within Remedy to meet client goals.
● Delivered products as requested by the Client on time and within scope.
● Managed, prioritized and scheduled change requests.
● Oversaw all communications between project and client staff.
● Provided product demonstrations based on client requirements and Remedy tools.
● Worked with teams to determine release plans and subsequent project plans.
● Coordinated testing and deployment.
● Managed team backlogs and sprints, coordinated efforts with dependent teams to manage expectations and ensure a smooth deploy.
● Prepared all project documentation including initiation and landing documents, project plans, status reports, corporate Wiki project pages.
Overstock, Sr. Project Manager June 2009 – April 2012
● Responsible for the successful completion of a variety of projects to meet strategic business initiatives, including cross functional and multi team projects. These projects include functional areas such as Website, Customer Service, Marketing, Merchandising, Legal and Financial. Required to pick up a project mid stream and bring it to a successful landing. Karen Stackhouse page 5 of 6
● Managed a top company Program initiative involving multiple technical teams, engaging and managing additional project managers as necessary, to formulate and deploy deliverables in a staggered approach to meet business imposed deadlines.
● Managed several multi team projects in an Agile environment with tight, known deadlines in a fast paced and rapidly changing environment.
● Managed all communications between project and executive staff.
● Established relationships and managed communication with third party vendors and Overstock technical and executive staff.
● Worked with teams to determine release plans and subsequent project plans.
● Coordinated testing and SOX efforts.
● Managed team backlogs and sprints, coordinated efforts with dependent teams to manage expectations and ensure a smooth deploy.
● Managed projects with both Agile and Waterfall components.
● Prepare all project documentation including initiation and landing documents, project plans, status reports, corporate Wiki project pages.
Gold Systems, Sr. Project Manager November 2008 – June 2009 RxAmerica, Project Manager/Sr. Business Analyst October 2007 – October 2008 State of Utah, DABC, Project Manager/Systems Analyst May 1997 – October 2007 Education and Training
Business Management University of Utah
Training:
● Project Management Certification Training 2010
● Certified Scrum Master 2009
● Training Documentation and Design
● OOD, OOA, UML 1995 - 2005
● Requirement Gathering and Project Documentation
● UML
● Web Design, Java Script, GUI design
● Oracle Database modeling and design
● NICE InContact IVR Analysis and Modeling
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