Project Manager Management
Resume:
PURPOSE
Eric Hope-Ross MBA, PMP, CSM
Senior Technical Program/Project Manager
To expertly plan and manage multiple technology implementations while increasing efficiency and stability for a large IT organization. Drove firm-wide initiatives to standardize project management processes, documented best practices, and cultivated a continuous improvement culture among Project Managers and Scrum Masters.
Spearheaded the $100M organization’s transition from an outdated non- profit CRM platform to Salesforce, thereby enabling efficient tracking and management of over 800,000 donors and stakeholders. Created, configured, and maintained Business Units within Salesforce Marketing Cloud to allow the Foundation's chapters to scale up targeted email campaigns, achieving a constituent email delivery rate of 99%. Oversaw the migration of the Foundation’s website, leveraging the robust capabilities of a Drupal content management system, thereby personalizing content delivery and facilitating online donations. Led senior leadership to create a 3-year strategic plan focused on expanding research opportunities, patient outreach, and growing revenue to exceed $100M.
Refined task tracking, release planning, and progress monitoring through customization of JIRA workflows, improving velocity by 15%. Collaborated with Nestlé Health Science to develop and launch a comprehensive nutrition website featuring 500 recipes tailored to patients’ dietary needs, resulting in a 14% increase in patient visits. Director - Project Management 7/2018 - 12/2023
CROHN’S & COLITIS FOUNDATION
PROFESSIONAL EXPERIENCE
Develop and document an automated process for ingesting tens of thousands of patient test results from a third-party vendor into the Care Access system. Design and implement interactive dashboards to monitor the adoption and compliance of new patient onboarding processes for clinical trials. Streamline data loading procedures, resulting in an 85% decrease in discrepancies between source data and internal records. Track key metrics, such as patient consent acquisition, data validity checks, and onboarding completion rates as per regulations. Technical Project Manager 2/2024 - Present
Boston, MA
New York, NY
CARE ACCESS RESEARCH
CONTACT
linkedin.com/in/eric-hope-ross/
************@*****.***
SKILLS
Program Management
Enterprise Resource Planning
Change Management / ITIL
Cross-Functional Leadership
Stakeholder Management
Software Development Lifecycle (SDLC)
Coaching & Mentoring
Team Leadership & Motivation
Critical Thinking
Application Development
CERTIFICATIONS
Project Management Professional (PMP)
Certified Scrum Master (CSM)
EDUCATION
Southern New Hampshire University
Manchester, New Hampshire
MBA, Project Management, 09/2014
Johnson State College
(now Vermont State University)
Johnson, Vermont
BS, Business Management
Eric Hope-Ross MBA, PMP, CSM
Senior Technical Program/Project Manager
JP MORGAN CHASE & CO.
Orchestrated developing and maintaining high-traffic websites, implementing agile methodologies and best practices to maximize uptime and deliver scalable, robust solutions.
Increased revenue by 32% for a mid-sized online apparel company by implementing a proprietary E-Commerce platform with accompanying reporting, tracking, and support.
Curated a suite of products for secure and reliable online sales, enabling a client to capture annual revenues of $10 million. Implementation Manager 6/2017 - 3/2018
ACADACA New York, NY
Partnered with the COO to optimize PMO workflows, resource allocation, and project portfolio management to drive operational excellence.
Promoted processes across Operations and Finance departments, achieving an 18% time savings through strategic automation. Engineered seamless content updates across 100+ languages for Listening, Reading, Writing, and Speaking skill assessments, facilitating uninterrupted annual delivery of over 220,000 high-stakes tests. Migrated LTI’s critical servers (DB, Web, Test Delivery) to Amazon AWS, improving performance and implementing a robust disaster recovery strategy.
Project Manager 2/2015 - 4/2017
LANGUAGE TESTING INTERNATIONAL (LTI) White Plains, NY Led strategic and tactical projects, including upgrades to the ETS for new compliance, governance, and forecasting functionality. Enhanced systems that processed $1B+ daily transaction volume while ensuring compliance with SEC and SOX regulations. Coordinated monthly feature releases across development, integration, and UAT environments, created test cases (QA), runbooks, and documentation to ensure seamless production deployments. PM/BA, Equities Trade Systems (ETS)
Systems Developer/Analyst, ETS
3/2012 - 1/2015
3/2004 - 3/2012
TIAA New York, NY
Managed day-to-day technical operations across internal and vendor teams, implementing enhanced trading functions and mandated compliance modules to address regulatory gaps for Financial Advisors and Supervisory Managers. Coached Agile development practices, creating sustainable processes, repeatable procedures, and realistic workflows to improve product support.
Project Manager Short-term Contract 5/2018 - 7/2018 Jersey City, NJ
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