Customer Service Travel Specialist

Ijan Thapa

***********@*****.*** +44-078******** Nuneaton, Warwickshire

WORK EXPERIENCE

McDonald’s Mar. 2022 – Aug. 2023

Crew Member Carlisle, Cumbria

Provided high-quality customer service in a fast-paced environment, ensuring customer satisfaction and maintaining McDonald’s service standards.

Managed and executed stock control duties, efficiently maintaining inventory levels to meet daily operational needs and minimise waste.

Participated in McDonald’s e-learning programs, enhancing knowledge of company policies, food safety regulations, and customer service excellence.

The Halston Hotel Oct. 2021 – Mar. 2022

Functions Staff Member Carlisle, Cumbria

Served as a key team member during high-profile events such as weddings, Christmas parties, and corporate functions, catering to upwards of 200+ guests.

Demonstrated exceptional customer service skills by efficiently serving food and drinks, ensuring guest satisfaction throughout the duration of each event.

Collaborated closely with event coordinators and other team members to ensure seamless execution of events, adapting quickly to last-minute changes and guest requests. EDUCATION

University of Reading 2023 – 2026

Bachelor of Computer Science Reading, Berkshire

Engaged in a rigorous curriculum focused on the development of advanced problem-solving and analytical skills, directly applicable to managing high-pressure situations in service roles.

Acquired a strong technical foundation, including proficiency in programming langauges such as Python and C++, enhancing the ability to learn and master new technology systems quickly, including sophisticated coffee equipment and sales software.

Developed key soft skills such as teamwork, ethical decision-making, and effective communication, which are essential for providing outstanding customer service in a hospitality setting.

Completed an optional course in Chinese through the Institution-Wide Language Programme (IWLP), gaining foundational language skills and cultural insights that enhance communication with diverse customer bases in service-oriented roles.

CERTIFICATIONS, SKILLS & INTERESTS

Certifications:

o A-Levels: Mathematics Physics Cambridge Technical Level 3 IT. o Duke of Edinburgh Gold.

o GCSEs: Mathematics Computer Science Geography Triple Sciences Spanish English Lang + Lit Religious Studies.

Skills: Teamwork, Discipline, Communication, Responsibility, Organisation.

Languages: Nepali (Native), English (Fluent), Hindi (Elementary), Mandarin Chinese (Elementary)

Interests: Piano, Weightlifting, Sports (predominantly basketball and football), Coding.

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