Office Assistant Service Representative

COURTNEY DORSEY

Augusta 803-***-**** **********@*****.***

Dedicated Office Assistant with over 1.5 years successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Excel and Microsoft and history achieving high data output. Domestic Engineer

02/2023 to Present

Myself

Augusta

Coordinated travel arrangements for family.

Maintained monthly budget by making careful purchases and tracking expenses. Completed household tasks by doing laundry,housekeeping and grocery shopping. Set schedule for day to day task and kept paperwork and bills organized. Customer Service Representative

02/2023 to 07/2023

Teleperformance USA

Augusta, Ga

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered 150 calls per day exceeding quota by 15%. Provided prompt customer support with a professional, friendly, and patient attitude. Complete customer insight reports and input over 12,000 units of sensitive data. Received a 5-star customer satisfaction rating through voice, chat, and email communications. Assistant teacher

07/2022 to 02/2023

Cozy Learning center

Augusta, Ga

Organized and filed paperwork.

Delivered supplementary lessons and practice assignments. Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.

Supported students in developing social skills through structured activities and positive reinforcement techniques. Researched and presented new learning tools and methods for classroom application. Loan Office Assistant

12/2021 to 03/2022

First Franklin Financial

Augusta, Ga

Sent 25-30 emails/daily demonstrating a mastery of written communication and attention to detail. Facilitated effective meetings by preparing agendas, taking minutes, and distributing follow-up materials. Organized and managed sensitive data input in over 12 excel spreadsheets, retrieving and delivering information quarterly.

Create a more efficient workspace by proactively anticipating department needs. First Aid Training - 6 years

Brand Promotion - 3 years

Flexible Schedule - 5 years

Supply Management - 3 years

Answering Phones - 4 years

Multitasking and Organization - 5 years

Appointment setting - 2 years

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