Customer Service Accounts Payable

SHANT’A DOTSON

HUMBOLDT, TN ***** 731-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated and self-motivated administrative and customer service professional with over 16 years of experience. Specializes in managing large staffs and motivating teams to achieve goals. Expertise in providing high levels of customer service to create customer loyalty and future company revenue. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of customer satisfaction.

Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought out decisions. Possesses excellent written and verbal communication skills, including active listening and conflict resolution. Capable of meeting deadlines and assignments in a timely manner with minimal supervision. Capable of working remotely/virtually from a home-office environment while handling high-volumes of inbound and outbound calls, emails, and chat requests.

Technical Proficiencies: Microsoft Office Suite Windows

CORE COMPETENCIES

Leadership Customer-Driven Organization De-escalation Goal Oriented Tech Savvy Prioritization Multitasking

Critical-Thinking Adaptable & Flexible Punctual & Reliable Time-Management Results-Driven Employee Benefits

PROFESSIONAL HISTORY

Operations Specialist GMP Metal Products (September 2015 – Present)

·Developed relationships and built rapport with customers to assist with order placements and resolve conflicts

·Managed inventory systems to accurately place orders for merchandise; create purchase orders; process accounts payable

·Created systems to document and process receipts and verify truckloads/shipments accurately and efficiently

·Managed calendars to schedule drop offs and pick ups according to customer requests and business demands

·Attended production meetings to ensure daily goals are achieved within strict deadlines

·Interviewed, hired, and trained new employees on company policies, procedures, and best practices

·Provided human resource assistance related to processing employee insurance, processing payroll, verifying time sheets/attendance, and approving vacation requests

Customer Service Representative Applied Industrial Technologies / Manpower (July 2015 – September 2015)

·Manage high volumes of inbound and outbound calls via a multi-lined phone system to answer client inquiries, troubleshoot technical issues, and verify order status

·Provided high-level administrative support to document calls and increase overall efficiency

·Accurately entered purchase orders and verified receipts of products received to ensure complete customer satisfaction

Shipping & Receiving Clerk Midwest Air Technologies / PPL (September 2014 – July 2015)

·Observed and identified logistical issues and developed/implemented solutions to increase productivity

·Utilized SAP systems to accurately pick and print orders, schedule pickups, and follow up with deliveries

·Worked accurately and efficiently in a fast-paced, high-pressure environment, consistently maintaining strict deadlines

·Performed data-entry, filing, and processing of company documents

Shipping Clerk / Line Lead / Test Technician King Technologies (July 2004 – July 2014)

·Created daily assignments for employees to streamline operations and maximize productivity

·Managed testing of business telephone systems, verifying specifications, reviewing technical instructions, and assembling/disassembling systems for analysis

·Scheduled deliveries and pickups based on customer requests and most efficient traffic routes

·Maintained correct inventory by invoicing and processing orders accurately

EDUCATION

Associate of Business: Business Administration Jackson State Community College (In Progress)

High School Diploma Humboldt High School

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