Quality Assurance Qa Analyst

Ashley Clark

Mableton, GA ***** ****************@*****.*** 501-***-****

SUMMARY

With 6 years of experience as a seasoned QA Analyst in application and software quality assurance, I excel in spearheading quality testing initiatives and raising performance benchmarks. My proficiency spans QA methodologies, the Software Development Life Cycle (SDLC), and implementing sustainable QA strategies to guarantee impeccable application launches. Eager to leverage my analytical prowess and commitment to ongoing enhancement, I am enthusiastic about making a substantial impact on your team’s success.

TECHNICAL SKILLS

Project Tracking Software Tools: JIRA, Agile, Katalon Studio, Microsoft Azure DevOps

Languages: C++, SQL, Java, CSS, HTML, Visual Basic, Python Java, Python, WebSphere, JavaScript, Groovy

Databases: Oracle, My-SQL Server, Confluence, AWS Cloud

Testing Tools: ALM Quality Center, Selenium, Zephyr, Postman, Rainforest, Jenkins, Salesforce, ServiceNow, TestRail, Tableau, Bugzilla, Dbeaver, BrowserStack, Visual Studio, GitHub, Appium

Office Tools: Microsoft Office tools, such as Teams, Word, Excel, PowerPoint, Outlook, OneNote, Zoom, GSuite, Slack, Trello, Air Table, Monday, Power BI

SKILLS

Proficient in various manual testing techniques such as Black Box, Regression, and User Acceptance Testing, with a strong focus on bug tracking.

Skilled in collaborating with developers and product managers to ensure high-quality and seamless product integration.

Highly proficient in SQL and MySQL, enabling effective database queries and a comprehensive understanding of relational databases.

Experienced in using test management tools like JIRA and Zephyr to enhance manual testing processes.

Expert in creating detailed test documentation, including test cases, plans, and reports.

Proficient in using Excel to develop detailed test scenarios and cases based on user stories and use cases.

Specializes in bug identification, reporting, and management through JIRA, improving project quality.

Excellent at communicating technical concepts clearly in both written and verbal forms.

Demonstrates strong initiative and superior self-management skills, excelling in team environments.

Capable of handling multiple tasks in high-pressure situations, ensuring timely completion of projects.

Conducts thorough browser compatibility testing to evaluate application performance across major web browsers.

Uses SQL and Excel to perform complex data analysis, delivering insightful reports and findings.

Versatile in testing on various operating systems, including Windows and MacOS, to ensure broad compatibility.

Committed to continuous professional development and eager to learn new technologies.

Well-versed in diverse testing methodologies including Agile, Waterfall, and Hybrid, with a solid foundation in software testing principles.

EXPERIENCE

Senior Software QA Tester

Children’s Healthcare of Atlanta Atlanta, GA 03/2016 – 03/2024

Engaged directly with end-users to document and address software issues, enhancing functionality understanding.

Recorded all care actions accurately in the medical software system, maintaining a dependable record of patient care activities.

Conducted data analysis for reporting purposes, prioritizing privacy and administrative efficiency.

Interacted directly with end-users to document and address software issues, improving understanding of functionalities.

Developed and managed the Requirements Traceability Matrix (RTM) to align test cases with specific business requirements.

Offered comprehensive support to end-users, providing timely solutions to increase user satisfaction.

Analyzed business requirements to devise detailed testing plans for effective bug resolution.

Actively engaged in Agile Scrum ceremonies to improve project management and team collaboration.

Facilitated stakeholder engagement through bi-weekly status meetings and quarterly planning sessions to ensure transparency and alignment.

Investigated application, system, and security issues to uphold high software integrity and performance standards.

Designed and executed extensive test plans and test cases during functional and user acceptance testing phases.

Collaborated closely with developers and business analysts throughout the Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).

Led quality assurance initiatives, focusing on rigorous test planning and technical documentation analysis.

Worked with developers on issue resolution and feature enhancements to improve software quality and user experience.

Played a pivotal role in the bug resolution process, verifying and closing bug reports in collaboration with developers.

Documented all care actions accurately in medical software systems (EMR), ensuring reliable patient care records.

Analyzed data for report creation while adhering to privacy protocols to boost administrative efficiency.

Led manual testing efforts within the User Acceptance Testing team to detect and resolve product issues.

Specialized in testing EPIC and EMR systems.

Generated detailed performance reports to facilitate strategic planning across business units.

Assessed project resource needs to secure the necessary equipment and software for testing phases.

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