Customer Service Sales
Resume:
Margaret Frankowski
*** ********* ***** ***. *-**0
Southampton, Pa 18966
***************@*****.***
EDUCATION:
MSW – Social Work: Temple University, Philadelphia, Pa.
BS – Criminal Justice: West Chester University, West Chester, Pa.
AA – Administration of Criminal Justice: Bucks Co. Community College, Newtown, Pa.
EXPERIENCE:
Philadelphia Liaison, San Marcos Treatment Center, San Marcos, Texas
Aid families of children placed at the facility with maintaining contact with the treatment team. Counseled families on working toward making positive change in the areas that contributed to the conflict that resulted in placement. Assisted families in locating necessary community supports and resources to help enact positive change. Maintained ongoing communication and collaboration with Judges, Probation Department, Reintegration Team, CBH reviewer, DHS social workers, Child Advocates, facility therapists and staff, and families.
(7/99 to 5/10)
Child Advocate Social Worker, Defender Association, Philadelphia, Pa.
Conducted an independent assessment of dependent minors petitioned to Philadelphia’s Family Court to establish recommendations for the course of action, with the primary focus being on the best interest and needs of the minor child. Maintained ongoing communication and collaboration with major systems that impact and affect the client. Maximum case load of 250 petitions/clients.
(3/95 to 7/99)
S.L. Counselor/Employment Specialist, Community Options, Warminster, Pa.
Aid persons with disabilities in achieving their maximum levels of self-sufficiency by assisting them in working towards the attainment of academic, vocational, and personal goals. Research and investigated various community programs relevant to client’s needs. Provided guidance and support with the day to day activities of living independently. Established communication and development of professional contacts with various employment locations. Provided on site job coaching.
(10/94 to 3/95)
Sales Clerk, Tim’s Racquet, Jenkintown, Pa.
Advised customers on the technical information concerning products sold. Prepared various monthly reports and performed light bookkeeping tasks. Strung and re-griped racquets, and maintained inventory.
(1/91 to 10/94)
Receptionist, Horsham Tennis Club, Horsham, Pa.
Booked court time and lesson reservations. Prepared nightly cash check-out. Assisted customers with program and equipment information. Maintained inventory.
(9/91 to 5/92 and 9/92 to 5/93)
Life Skills Specialist, St. Francis Homes for Boys, Philadelphia, Pa.
Prepared adjudicated males to transfer from a supervised living arrangement to an independent living program. Aid minors in the identification and attainment of academic, vocational, and personal goals. Provided academic tutoring, vocational attainment, life skills training, utilization of conflict resolution techniques, and conducted individual and group counseling sessions. Accepted role of supervisor for six weeks while maintaining role of LSS.
(11/90 to 7/92)
Bookkeeper/Receptionist, Bollittieri/Nigro Tennis Center, Elkins Park, Pa.
Performed tasks required for club operations including customer service and end-of-shift cash reports. Responsibilities included payroll, contract court time, daily ledger, petty cash, personal and credit card charges, and preparation of various weekly and monthly financial and statistical reports. Provided program information and buying recommendations to customers. Instructed junior and tot tennis programs.
(9/84 to 9/90)
Assistant Controller, Sheraton Executive Tower, Ft. Washington, Pa.
Aided controller in supervision of staff in various phases of hotel accounting operations. Responsibilities included payroll, accounts receivable, petty cash, credit card payment disputes, employee medical insurance, and monthly inventories.
(10/83 to 9/84)
Accounting Supervisor, Woodhaven Foods/ARA Services, Philadelphia, Pa.
Effectively supervised staff with reference to daily accounting functions. Responsibilities included preparation of cash and sales report, accounts receivable and petty cash reconciliations, generated accurate monthly financial analysis reports for each department, and actively participated in company warehouse inventories. Instrumental in the development of a computerized accounts payable system.
(8/79 to 3/83)
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