Service Representative Quality Control
Resume:
Yadira Perez
Quality Control Inspector
Quebradillas, PR 00678
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Costumer Service Representative
Capitol Bridge Puerto Rico - Isabela, PR
August 2023 to Present
listen to costumers questions and concerns provide responses assisting veterans with scheduling their appointment or rescheduling if need be. Having all of the veterans information correct and updating when needed. reaching out to the veterans to advised them of their appointment. assisting veterans with any issues or concerns they have about their compensation and pension exams. Inbound calls from veterans with different questions or concerns Costumer Service Representative
Advantmed - Irvine, CA
January 2022 to Present
Costumer service for health plan audits, reach out to providers offices to collect medical records for health plan audits
Customer Service Representative
Coordinated Transportation Solutions - Shelton, CT February 2020 to May 2021
Quality Control Inspector
Medtronic / Covidien
March 2019 to May 2019
Develop, modify, apply and maintain quality standards and protocol for Determined Processing materials into partially finished or finished material products. Collaborates with engineering and manufacturing functions to ensure quality standards are in place. Report any observed and inform process Reliable and or product non conformities to supervisor. Finds resolution of Quality Situations at the area of responsibility, reports any complaint regarding a Motivated Medtronic product to the supervisor.
Hard working
Housekeeping Manager
NJSI, CT Post MAll
June 2018 to February 2019
Responsible that each member of the housekeeping team understands the organization cleaning procedure, especially new employees, maintain Continuous Learning,housekeeping equipment in good working conditions, role to keep a good safe environment for the team, keep the team motivated and train them when it's necessary, address complaints of members of staff on situations, Preventing or inhibiting their utmost performance. Recognize areas that need to be cleaned and assign such areas to specific members. Ensure that Adaptability supplies and equipment are always available when they are needed. Responsible of taking inventory of housekeeping supplies. Expected to ensure that the payroll of members does not exceed the budget. Direct all Decision making housekeeping activities, maintain good relationship with managers of other units in the organization. Communication
Housekeeping Supervisor/Housekeeper
NJSI, CT Post MAll - Milford, CT
October 2017 to June 2018
Training housekeepers on cleaning and maintenance tasks, overseeing staff performance on a daily basis, checking rooms and common areas, including stairways and lounge areas for cleanliness. Help ensure our daily housekeeping operations run smoothly and that guests are satisfied,arrange for replacements in cases of absence, respond to costumer complaints and special requests. participate in large cleaning projects as required.
Waitress
Mike's Sports Bar & Grill - Camuy, P.R, US
May 2016 to March 2017
Assist in keeping the Restaurant clean and a safe environment, provide responsible service of alcoholic beverages. Take and serve food/drinks orders, Arrange table settings and maintain a tidy dining area. Experience with cash register, attentiveness and patience for costumers, active listener communication skills.
Education
Associate in Nursing
National University College-Arecibo
September 2011 to June 2016
High school diploma
West Haven High School
August 2007 to June 2010
Skills
• Inspection
• Quality Inspector
• Microsoft office (4 years)
• Self motivation
• Adaptability
• Communications
• Leadership Training (2 years)
• Problem Resolution
• Management
• Multitasking
• Empathy
• Passion
• Positivity
• Spanish
• Computer
• Teamwork
• Motivated
• Multi-tasking
• Quality Assurance
• Quality Control
• Medical Environment (4 years)
• Time Management (2 years)
• Customer Service (3 years)
• Typing (4 years)
• Bilingual (10+ years)
• Inventory Management (2 years)
• Computer skills
• Customer Service
• Housekeeping Management
• Supervising Experience
• English
• Maintenance
• Recruiting
• Customer service
• Typing
• Windows
• HIPAA
• Supervising experience
• Training & development
• Quality assurance
• Computer skills
• Negotiation
• Communication skills
• Account management
• Call center
• Conflict management
Additional Information
I speak and write fluently in English and Spanish, I am a very positive person, I love to learn I am very active i like to keep myself busy, team player, I am a very responsible person.
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