Customer Service Technical Support
Resume:
• Multilingual
• French
• Technical Support
• Microsoft Outlook
• Interpretation
• Typing
• One Res (3 years)
• Amadeus (3 years)
• Salesforce (3 years)
• Baking
• Communication skills
• Organizational skills
• Shipping & receiving
• Materials handling
• Supervising experience
• Cash register
• Cash handling
• Hospitality
• Guest services
• Night audit
Associate Degree :
Business Management
Cape Peninsula
Cape Town, South Africa
*******@*****.***
Washington, DC, QC 20010
Skills
Education And Training
Personable and dedicated Customer Service administrator, sales advisor with over 7 years of experience for leading consumer companies and for-profit organizations .Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.Motivated to maintain customer satisfaction and contribute to company success.Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Lufthansa Airlines - Bilingual Customer Service Specialist Capte Town, South Africa
10/2020 - Current
• Create cost estimates for non-contract and out-of-contract repairs, process customer approval.
• Detect cases of mismanagement, modification and rejection of invoices.
• Work independently on loans, sales and 1:1 exchanges also originating outside the LHT Pool.
• Work proactively to resolve complaints and discrepancies as they arise Blouburg Beach Hotel - Administrative Assistant
Cape Town, South Africa
06/2019 - 04/2020
• Respond to customer reviews as necessary.
• Receive customer feedback, respond to customer complaints and ensure customer satisfaction is met and exceeded.
• Answer incoming calls,
• Direct calls to the guest room, to suppliers and other services via the switchboard.
• Closing sales with the customer
On The Rocks - Bar Manager
Cape Town, South Africa
01/2016 - 06/2019
• Establish and impose quality and safety controls.
• Ensure that licenses are updated and comply with current legislation.
• Work with
diverse personalities, both among staff and customers. Planning and participating in promotional events.
• Generate sales revenue in line with individual and team goals Gael Mbayo
Summary
Experience
Manage all process-related customer inquiries, internal and external, as an interface within LHT, accounts and other businesses.
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• Provide professional advice and support to rapidly growing business owners.
Contact this candidate