Front Office Customer Service
Resume:
Michelle Oliver
Customer Service
Ventura, CA ***01
********.******@*****.***
Work Experience
Medical Front Office Coordinator
Channel Islands Medical Group - Ventura, CA
May 2017 to December 2023
Reception of patients, schedule appointments and procedures, insurance verification and collection of monies. Assist Dr.’s as needed for back office.
Front Office Assistant
Peter L. Karlsberg, M.D - Ventura, CA
October 2016 to April 2017
Reception of patients, scheduling cosmetic and dermatologic procedures, verification of insurance and collection of
monies. Skin care product sales.
Front Office Coordinator/Back Office
Affiliated Dermatologist Inc - Camarillo, CA
September 2014 to October 2016
Reception of patients, scheduling, obtain appropriate insurance/financial information on each patient and collection of monies. Operate multiple phone line system. Skin care product sales. Trained new employees.
Certified Nurse Assistant/Unit Secretary
Ojai Valley Community Hospital - Ojai, CA
June 2013 to June 2014
Assisted nursing staff by providing high quality personal nursing care to patients and performed various duties related to the assigned unit.
Certified Nurse Assistant
Livingston CareGivers - Ventura, CA
November 2011 to June 2013
•Assisted with activities of daily living-ambulation: transferring, dressing, bathing, personal grooming, preparing and serving meals, errands and companionship. Medical/Surgical Assistant/front and back office
Frank Meronk, M.D - Oxnard, CA
February 2005 to September 2011
• Scheduled oculoplastic consults and surgical procedures. Procured pre-op fees, financial statements, bank deposits and ordered all medical supplies.
• Surgical counseling and coordination, pre-and post-op patient monitoring, office and operating room preparation. Served as primary assistant on delicate plastic surgery procedures on and around the eyelids.
Customer Service/Ticket/Gate Agent
United Airlines/SkyWest Airlines - Goleta, CA
January 2001 to November 2006
Acting Supervisor
•Passenger check-in procedures: gate and terminal announcements.
•Supervised twenty employees, filed attendance, overtime and change-of-schedule reports, and presented daily staff briefings.
Education
Associate of Arts degree in Business Administration Santa Barbara City College - Santa Barbara, CA
August 2003 to December 2005
Skills
• Hospital Experience
• Supervising Experience
• Medical Terminology
• Insurance Verification
• HIPAA
• Medical Records
• EMR Systems
• Medical Billing
• Laboratory Experience
• Cash handling
• Patient Care
• Medical Scheduling
Additional Information
• Self-starter, detail oriented with an excellent work ethic
• Energetic and personable in all facets of customer service
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