Customer Service Pharmacy Technician

Kayla Lane, RPhT

**** *********** **** *** ****, GA 31645 229-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 10+ years of management experience who supports an overall positive patient experience by accurately and promptly entering, filling and delivering medications. Backed by retail experience, able to process returns, credits, and return stocks of medications that have not been dispersed.

State of Georgia - Registered Pharmacy Technician (RPhT) - License # PHTC048823.

Attention to detail necessary to prepare and distribute medications, maintain drug inventory, and keep accurate and complete patient records.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups.

Good time management, adopting a flexible approach to work.

Driven and self-motivated with strong problem solving skills.

Microsoft / MS Word, MS Excel, MS PowerPoint; Typing Speed 40WPM.

KEY QUALIFICATIONS

Insurance Authorizations/Claims Third Party Billing Non-Sterile Compounding Pharmacy Law & Ethics

Knowledge of Top 200 Brand / Generic Drugs Medical Terminology / RX Sig Codes Pharmacology

Drug & Dosage Interaction Pharmaceutical Calculations Supply & Inventory Data Entry Customer Service

EDUCATION

Umatilla High School High School Diploma-2008

Ultimate Medical Academy Associate of Science Degree in Health Sciences - Pharmacy Technician, 2019

Fully accredited, accelerated program providing instruction in key pharmaceutical techniques including preparing prescriptions, dispensing medication, maintaining written and computerized patient medication records, implementing billing and insurance processes and maintaining patient profiles. Program content develops students’ ability to work within sterile and non-sterile environments, perform pharmacy calculations, execute common compounding preparations and provide effective customer service. Graduates are equipped to obtain refill authorizations, transcribe doctor’s orders, perform quality management processes, implement security measures and practice inventory control in accordance with pharmacy regulatory standards and laws. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Goodwill SR Nurse AIde Training Program-2021

Wiregrass Technical College Associates in Occupational Studies-2023

RELEVANT PROFESSIONAL EXPERIENCE

CVS Pharmacy - Valdosta, GA 10/2022 - 10/2023

Pharmacy Technician / Customer Service

Responsible for ordering medications needed for patients

Inputting and billing prescriptions specified to doctors orders.

Dispensing and mixing medications for patients.

Chancy Drugs- Valdosta, Ga

Pharmacy Technician/Customer service 04/2018-10/2022

Compounding medications such as, capsules, rdt, liquids, creams specific to patients needs.

Inputting and billing prescriptions

Dispensing and mixing medications for patients

Data mining and following up with patients about their reviews of the medication compounded.

Inventory management, monitoring expiration dates, ordering chemicals and devices needed for the pharmacy

ADDITIONAL WORK EXPERIENCE

Mcdonalds - Nashville, GA 04/2006 - 09/2016

Store Manager

Responsible for scheduling, managing a crew of 25 or more, P&L.

Responsible for a training program specific to the restaurant .

Inventory management, Customer Service, Complaint follow ups.

Ensuring the team was working efficiently and making desired goals for the company.

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