Travel Consultant Customer Service

Himaliben Patel

*** ****** ***, ********, ** **041 267-***-**** *****.**********@*****.***

Core competencies include customer service, technology as

well as excellent verbal/written communication and time management skills. Handles

tasks with accuracy and efficiency, paying close attention to detail.

Active Listening

Excellent Customer and Personal Service

Call resolution

Critical Thinking

Complex Problem Solving

Computers and Electronics

Administration and Management

Well Spoken

Writing

Senior Travel Consultant

Education and Certifications:

IATA Level 2, Travel & Tourism Frankfinn Institute Mar Vadodara, Gujarat 2013

BCA, Computer, Application Chhatrapati Shahu ji Maharaj university Kanpur, Uttar Pradesh Jun 2012

Diploma In Tourism, Aviation & Hospitality Travel & Tourism, Frankfinn Institute Vadodara, Gujarat Mar 2009

IATA Level 1 Travel & Tourism Frankfinn Institute, Vadodara, Gujarat Mar 2009

HOLIDAY MAKERS ANAND, GUJARAT, INDIA

06/2019 to 09/2020

Travel Manager

Creating domestic and international travel arrangements for retail customers as well as corporate travellers include air, hotel, rail, and ground transportation.

Strongly utilized Amadeus & Galileo GDS reservation system

Utilized Microsoft Office applications on a daily basis.

Advise clients of international travel requirements such as visa, passports, immunizations, etc.

Strong knowledge of contract fares/fare rules, and international pricing/procedures.

Able to process refunds and exchanges.

Responsible for following internal compliance and regulatory for all customers and locations.

Communicating with customers by phone, email, and walk-ins.

Resolved customer problems and/or complaints in a professional manner.

TRAVEL 24HR VADODARA, GUJARAT, INDIA

04/2018 to 05/2019

Senior Travel Consultant

Researching destinations, determining client requirements, handling travel organization, securing transport and accommodation, offering information to Travelers, and attending industry events.

Followed internal compliance

Booking domestic and international travel arrangements for retail customers include air, hotel, rail, and ground transportation to use Amadeus & Galileo GDS reservation system.

Most resumes for this role focus on skills such as an interest in travel, problem solving, knowledge of foreign languages, customer service, selling abilities, and crisis management.

FLIGHT SHOP - FCM TRAVEL SOLUTIONS INDIA PVT. LTD- VADODARA, GUJARAT

01/2017 to 04/2018

Senior Travel Sales Consultant

Helped companies map out travel arrangements for their employees, including booking flights, arranging transportation to and from the airport, and booking hotel rooms.

Promote and market the business, sometimes to new or niche markets manage budgets and maintain statistical and financial records sell travel products and tour packages source products and destinations to meet consumer demands for bespoke travel and sustainable tourism deliver and exceed branch performance and productivity take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance deal with customer enquiries and aim to meet their expectations provide sales reports to head office implement alternative and innovative ideas for achieving new business oversee the smooth, efficient running of the business motivate the sales team to hit and exceed their targets and ensure company profitability meet regularly with team leaders to give them sales figures and plan how they approach their work meet company directors who advise on strategy and find out about any local issues and future trends deal with disciplinary matters and customer complaints.

COX AND KINGS LTD, ANAND, GUJARAT

02/2015 to 01/2017

Store Manager

Meets with clients to determine travel needs, budgets and preferences.

Sell and coordinates transportation, accommodations, insurance, tours and activities.

Advised clients regarding destinations, cultures, customs, weather and activities.

Collects payments, books travel arrangements and pays applicable fees.

Handles travel issues, conflicts, complaints, cancellations and refunds. Builds and maintains relationships with travel and tour vendors.

Attended travel seminars and conferences.

Conducted research on destinations and industry trends.

Maintained accurate records of bookings, payments, transactions, phone calls and meetings.

Contributes to agency efforts by accomplishing related tasks as needed.

THOMAS COOK INDIA LTD VADODARA, GUJARAT 7/2013 to 12/2014

FIT Specialist

Meets with clients to determine travel needs, budgets and preferences.

Sell and coordinates transportation, accommodations, insurance, tours and activities.

Advised clients regarding destinations, cultures, customs, weather and activities.

Collects payments, books travel arrangements and pays applicable fees.

Handles travel issues, conflicts, complaints, cancelations and refunds.

Builds and maintains relationships with travel and tour vendors.

Attended travel seminars and conferences.

Conducted research on destinations and industry trends.

Maintained accurate records of bookings, payments, transactions, phone calls and meetings.

Contributes to agency efforts by accomplishing related tasks as needed.

Contact this candidate