Customer Service Project Management

SUMMARY OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

SKILLS & ABILITIES

Customer Service

Empathizing with customers

Adaptability in a fast paced environment

Clear Communication with every individual

Self-Control while interacting with customers

Taking Responsibility for customer care

Critical Thinking and Problem Solving

Quickly and efficiently making decisions

Actively listening

Carefully analyzing every situation

Effectively evaluating problems

Making objective conclusions

Management and Leadership

Encourage, motivate and influence others

Instruct and guide team members

Measure and monitor job performance

Manage and resolve conflict

Interact with a diverse group of people

Organization

Creating and keeping goals and deadlines

Decision making and delegation

Team management

Project management

CERTIFICATIONS

Forklift Safety Certification

EXPERIENCE

Cashier 03/2023 – 11/2023 Fastrip Bakersfield, CA

Customer service, cash handling, inventory management, and maintaining strict sanitation standards.

Operations Manager 03/2016 – 03/2023 Help with Local Marketing Bakersfield, CA

Implement quality and customer-service standards; resolve problems

Update job knowledge by participating in educational opportunities; reading professional publications

Manage relationships with key vendors, track vendor pricing, rebates and service levels

Review and approve all operational invoices and ensure they are submitted for payment

Communicate customer issues and devise ways of improving the customer experience

Project Manager 10/2008 – 02/2010 Ray’s Roofing & Drywall Galveston, TX

Analyze and comprehend project plans, specs and details

Analyze project financials and labor costs and complete thorough bid packages for clients

Prepare estimates of costs of materials, labor and equipment and follow-up on quotations

Review all contracts and accepted quotations, write up work orders and prepare material order sheets

Prepare and maintain a directory of product suppliers and review products used in projects

Complete responsibility for projects from start to finish including construction progress schedules

Must know and maintain project budget and project status and schedule at all times

Write RFI's and coordinate all communication between the client and the Company

Manage costs on projects to achieve budgeted profit margins

Maintain coordination and communication on projects between Contractors, Sub-contractors, Engineers and internal project management team

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