Customer Service Advisor

BRENT SANDERS

*** *. **** ****** ***. Fayetteville, AR 72704

903-***-**** • ****************@*****.***

OBJECTIVE

Seeking a position with an established company that will help utilize my expertise as well as offer opportunities for growth with the company.

BUSINESS OVERVIEW

Established a successful career in Service Advising and Management in the Automotive Industry over a 30 year period. Offers a proven record of achievements for (1) earning top service advising awards and #1 sales performance rankings

(2) increasing customer satisfaction levels and securing loyalty; (3) building, training, and motivating teams; and (4) identifying/correcting underperforming areas, cutting costs, and maintaining high levels of quality and customer satisfaction. Offers a diverse experience in:

• excellent written/verbal communication skills

• dispatching of service repair orders

• quality assurance/quality control

outstanding sales/customer service

• technician team building

job estimates and job costing

• Identify and discuss automobile problems with customers and sell them on additional services to maximize sales.

• Prepare job estimates; contact customers to provide quotes and secure approval for jobs; and resolve billing and installation issues to ensure customer satisfaction.

• Work with service technicians to coordinate, schedule, and follow-up on automobile repairs/maintenance.

• Implemented customer service/follow-up efforts that contributed to the improvement in company customer satisfaction index (CSI).

• Ranked #1 in sales every month for 30 consecutive years.

• Establishes strong relationships with customers to secure loyalty in a highly competitive market.

• Contributed to a dealership winning Ford's Service Award for best customer service for 3 years out of 50 dealers in Northern Alabama and consistently ranked among the top 3 for sales penetration out of 150 dealers in the region.

• Selected to train new Service Advisors.

• Offers strong managerial skills.

EDUCATION

Bachelors of Business Administration, Major: Management - TEXAS A&M UNIVERSITY, College Station, TX PROFESSIONAL EXPERIENCE

CRAIN KIA – FAYETTEVILLE, AR 2023 – 2024

SERVICE MANAGER - Responsible for managing all operations of the service department; dispatch repair orders to shop technicians and over see work being done in shop; manage all dealership internal work for new and used cars; manage and assist service advisors on Service Desk; Handle all customer relation complaints and maintain CSI reports daily; Payroll and other reporting for GM and Regional Manager

MCLARTY DANIEL FORD – BENTONVILLE, AR 2023 - 2023

Service Advisor – Responsible for writing and selling service; works with service technicians to follow up on automobile repairs and maintenance; continually works on building loyal clientele by developing customer relations through customer satisfaction and reputation.

CHRISTIAN BROTHERS AUTOMOTIVE – FAYETTEVILLE, AR 2022 - 2023 Service Advisor – Responsible for writing and selling service; works with service technicians to follow up on automobile repairs and maintenance; continually works on building loyal clientele by developing customer relations through customer satisfaction and reputation.

LEWIS FORD, FAYETTEVILLE, AR 2014 - 2022

Service Advisor – Responsible for writing and selling service; works with service technicians to follow up on automobile repairs and maintenance; continually works on building loyal clientele by developing customer relations through customer satisfaction and reputation. Consistently ranked highest in sales out of 4 Service Advisors. CLASSIC TOYOTA, Tyler, TX 2013 – 2014

Assistant Service Manager - Assisted Service Manager with customer satisfaction, employee relations, and multi-point inspection process. Responsible for selling and writing service for own team of technicians. Dispatched all work for team and monitored tickets throughout the day. Experience with Shop Watch Software to monitor shop activity and customer promise times. PELTIER CHEVROLET, Tyler, TX 2010 – 2013

Service Advisor – Consistently ranked highest in sales among all service advisors. Helped set a record month in sales March 2011. Consulted with service manager to continually improve employee communications and relations as well as insure top quality overall customer satisfaction.

MIKE PILE BMW, Tyler, TX 2008 – 2010

Service Advisor - Helped build the customer base to allow for a 50% increase in parts and labor sales in a 2 year period. Maintained customer satisfaction scores above zone and region every month. Developed strong client loyalty by going above and beyond what was expected.

JOE SARTAIN FORD INC., Decatur, AL, 1995 - 2008

Service Advisor - Continued to make significant contributions to this automotive dealer by providing strong customer support and serving as the initial and primary contact for all customer repair and service needs for the high-volume service department. Recruited into this position based on reputation and sales performance.

Contact this candidate