Service Representative Customer
Resume:
Kristine Twist
Farmington, NY *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Biller
FLACRA-Shortsville, NY
March 2021 to April 2024
I work on daily Outpatient billing. I also attend to rejections in our Outpatient system. I work daily on scanning in approval letters for our inpatient programs. I am also training on denials and write offs Customer Service Representative
Raymour & Flanigan-Canandaigua, NY
September 2020 to March 2021
I answer calls on a multi line phone. I help customers by setting up service calls and deliveries. I speak with customers in regards to their bills and processing payments. I do daily reports and daily deposits. Accounting Assistant II
The Eye Care Center-Canandaigua, NY
July 2019 to April 2020
I worked with workman's comp cases and making sure all information was correct and payments were made. I was able to verify patient's insurances and work with billing. I spoke with Patient's in regards to their bills and processing payments.
Patient Service Representative (PSR)/REGISTRATION REP Geneva General Hospital-Geneva, NY
August 2014 to July 2019
I was a Patient Service Representative (PSR). I was responsible for obtaining patient demographics, insurance, financial information and applicable copays and deductibles for the patient stays. I entered all this information into our computer system Medi Tech. I communicated with our customer service reps(CSRs) when a patient had a high out of pocket costs. I worked with ICD 10 coding to ensure the proper codes are on the authorization request. I obtained authorizations for all inpatient patients who are admitted through our emergency room or directly admitted from a doctor's office. I previously was in registration here at GGH. While I worked in our outpatient registration and in the ER I would register patients upon their arrival. As a PSR I am still committed to help in both registration areas when needed.
Night Auditor/Front Desk Agent
HOLIDAY INN EXPRESS-Geneva, NY
June 2014 to January 2015
I STARTED OUT WITH HELPING WITH THE CONSTRUCTION OF THE BUILDING. I WORKED OVERNIGHTS AND DID
THE NIGHTLY AUDITS FOR THE HOTEL. I WOULD CHECK CUSTOMERS IN AND CHECK THEM OUT IN THE MORNINGS. I ANSWERED PHONES AND DID THE NIGHTLY LAUNDRY. I WOULD DO NIGHTLY INVENTORY. I WOULD HEP SET UP THE BREAKFAST BAR EVERY MORNING.
Substitute Teacher
The Learning Tree-Seneca Falls, NY
September 2013 to June 2014
Youth Care Worker
Hillside Family Of Agencies-Varick, NY, US
February 2008 to April 2013
Varick, NY, US
February 2008 to April 2013
Responsibilities
I worked daily with youth to regain the abilities to re-enter their family's homes and/ or communities. I started out as relief staff and worked my way to full time youth care professional. I worked overnights, mornings and evenings. I worked in the DAS program, Diagnostic program and the critical care program. Park Aide/Concession Stand Manager/Park Auditor
Seneca Lake State Park-Geneva, NY
May 2007 to August 2008
Responsibilities
I started out at a park aide helping to keep the park clean and safe for our attendees. I then was promoted to park auditor where I travelled between Geneva lake and Canandaigua lake auditing/monitoring the cash drawers and ticket sales. The next summer I was promoted to manager of the park concession stand-I took care of scheduling and completing orders for the concession stand. I also worked along side my fellow employees taking orders and running the cash register and cooking orders when needed. Substitute Teacher
The Learning Tree-Seneca Falls, NY
January 2008 to April 2008
Substitute Teacher
Geneva City School District-Geneva, NY
November 2006 to March 2008
Responsibilities
I worked in all 4 school in the district.
Substitue Teacher
Waterloo Central School District-Waterloo, NY
October 2006 to March 2008
Responsibilities
I worked in all 5 schools in the district
Busser/Server
Connie's Diner-Waterloo, NY
November 2002 to May 2006
Responsibilities
I waited on tables, bussed tables. I also stocked drinks and foods that were kept in the front end of the diner.
Education
High school diploma
Finger Lakes Community College - Waterloo, NY
2002 to 2004
High school diploma
Waterloo senior high school - Waterloo, NY
2000 to 2004
Skills
• Medical Coding
• ICD-10
• CPT Coding
• Ophthalmology Experience
• Medical Billing
• Medical Terminology
• Insurance Verification
• Hospital Experience
• ICD-9 Experience ASSESSMENTS Front Desk
• Medical Office Experience Critical Care identifying errors in hotel data. Indeed Agent (Hotel) -- Expert July 2020 Selecting hotel requests and skills tests that are not indicative
• rooms based on verbal or certification, or development inof a license Full results: Expertcontinued Assessments provides any professional field. Medical Records ASSESSMENTS Administrative Assistant/Receptionist -- Proficient June 2020 Using basic scheduling and organizational skills in an office setting. Full results: Proficient Work Style: Conscientiousness -- Proficient January 2020 Tendency to be well-organized, rule-abiding, and hard- working. Full results: Proficient Attention to Detail -- Familiar January 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Familiar Customer Focus & Orientation -- Familiar June 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar Typing -- Familiar August 2020 Transcribing
• text using a standard keyboard. Full results: Familiar Medical Billing -- Familiar June 2019 Understanding the procedures and forms used for medical billing. Full results: Familiar Workplace English -- Expert August 2020 Understanding spoken and written English in work situations. Full results: Expert Data Entry: Accuracy -- Expert August 2020 Entering data quickly and accurately. Full results: Expert Filing & Organization -- Highly Proficient January 2020 Arranging and managing information or materials using a set of rules. Full results: Highly Proficient Customer Service -- Completed July 2020 Identifying and resolving common customer issues. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
• HIPAA
• Clerical Experience
• EMR Systems
• Anatomy Knowledge
• Customer service
• Computer skills
• Communication skills
• Time management
• Organizational skills
• Clerical experience
• Medical coding
• Medical terminology
• HIPAA
• Childcare
• Cash handling
• ICD-10
• ICD-9
• Hospital experience
• Documentation review
• Typing
• Microsoft Access
• Windows
• Front desk
• Cash register
• Personal assistant experience
• EMR systems
• Leadership
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• CPT coding
• Medicare
• Basic math
• Contracts
• Epic
• Medical records
• Management
• Office experience
• Team management
• Emergency medicine
• Medical billing
• Discharge planning
• Inpatient
• Analysis skills
• Acute care
• Google Suite
• English
• Microsoft Outlook
• Data entry
• Phone etiquette
• ICD-10
• DRG
• Inpatient
• CPT coding
• ICD-9
• Medical terminology
• HIPAA
• Documentation review
• Typing
• Front desk
• Microsoft Access
• Customer service
• Windows
• Cash handling
• Childcare
• Retail sales
• Cash register
• Accounts receivable
• Adobe Acrobat
• ICD coding
• Insurance verification
• Administrative experience
• Calendar management
• Medical office experience
• Medical collection
• EHR systems
• Intake
• Public relations
• Driving
• Ophthalmology
• Computer literacy
• Supervising experience
• Conflict management
• Outbound calling
• Search engines
• Customer retention
• CPT coding
• Medical terminology
• Medicare
Certifications and Licenses
Driver's License
December 2002 to December 2030
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