Social Media Digital Marketing
Resume:
Zechariah Boykin
Gulfport, MS *9501
*****************@*****.***
SKILLS
Creative, Punctual, Responsible, and Respectful, Team Meetings, Social Media Digital Marketing, Vendor Contracts, Project Management Expertise, Customer Needs Assessments, Complex Data Visualization, Business Management, Office Organization, Operational Analysis, Creative thinking Skills, Company Representation, Effective Communicator, and Public Speaker
EXPERIENCE
Advisor ll, Technical Support, Concentrix
July 2021-PRESENT
● Resolve issues assigned through the IT Helpdesk, ensuring timely and effective resolution
● Diagnose and address faults reported by customers, ensuring minimal downtime and disruptions
● Provide support to the IT department and contribute to IT projects as needed, actively collaborating with team members
● Perform daily maintenance checks on server infrastructure to proactively identify and resolve potential issues
● Report and escalate issues as necessary, ensuring proper attention and resolution
● Stay updated with industry trends and advancements, actively seeking opportunities to enhance IT services and infrastructure
● Continuously update and maintain documentation related to IT practices, configurations and troubleshooting procedures
● Provide clear and concise communication to all levels of the organisation, both written and verbal
● Demonstrate empathy and professionalism while analysing faults reported from the business via phone and internet
Covenant Christian Bookstore, Gulfport, MS - Online Executive Manager August 2018 - July 2021
● Tended Cash Register
● Inventoried stock
● Post updates and made flyers for social media pages 2
● Received and sent messages for social media pages
● Took online orders
● Key Holder
● Billing and Collections
● Set reminders and company emails
● Handle Digital Marketing
EDUCATION
Gulfport High School, MS - Advanced Diploma/Associate Degree in Education August 2018 - May 2022
60 wpm (Less than 1 year)
• Software Troubleshooting
• Desktop Support • Legal Drafting
• Technical Support • Help Desk
• Microsoft Windows
• iOS
• Mac OS
• Customer retention (2 years)
• Quality assurance (2 years)
• Supervising experience (1 years) • Training & development (1 years) CLUBS OR ORGANIZATIONS Clubs or Organizations
Teacher Academy I & II Completer
Member of Educators Rising
Secretary of Educators Rising
Member of the Interact Club
Class Representative of the Chinese Mandarin Class Student Coordinator for The International Festival at BVES AWARDS
2nd Place: Educators Rising State Competition: Public Speaking Highest CPAS Score
Mr. Teacher Academy
Admiral Teacher of the Year
3
Authoritative Teacher- Teacher Academy
The Mountain Mover Award
Leadership Award
Public Speaking Award
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