Customer Service Lab Assistant

RIZWAN SYED

LONDON · 079********

****************@*******.**.**

I am a highly ambitious individual, with a strong aspiration to succeed. I have acquired the ability to work on my own initiative as well as working well within a team and always welcome opportunities for development to meet my potential. I am an active learner and appreciate feedback, using it constantly to improve my performance. I am seeking a challenging position to build on my working experience with opportunities for personal and professional growth.

EXPERIENCE

NOVEMBER 2021 – MARCH 2022

ADMIN/LAB ASSISTANT, UKBC, mILTON KEYNES

• Assisted with ordering supplies and equipment, calibrating instruments, and preventive maintenance.

• Prepared specimens for testing and analysis.

• Worked closely with lab staff on special projects.

• Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.

• Maintained current knowledge of developments in technical instrumentation.

• Demonstrated flexibility working in a fast-paced and ever-changing environment.

• Maintained lab by calibrating equipment and cleaning surfaces and items used.

• Ensured I was always in the correct PPE and followed SOP guidelines.

MARCH 2019 – AUGUST 2021

CUSTOMER SERVICE/STEP-UP MARSHAL, OCADO GROUP, EAST LONDON

• Resolved product or service problems by clarifying customer's complaint, determining cause of problem, and selecting best solution to solve problem.

• Responded proactively and positively to rapid change.

• Increased efficiency and team productivity by promoting operational best practices.

• Communicated professionally with colleagues, freelancers, and clients.

• Promoted to step-up marshal which consisted of loading and unloading lorries, monitoring environmental conditions such as ensuring the temperature was what correct, and checking vans ensuring they were working.

JULY 2016 – MARCH 2019

ADMINISTRATOR, whipps cross garage, EAST LONDON

• Coordinated ready access to tools and parts needed for repair and maintenance activities.

• Dealt with service, MOT and general repair bookings.

• Maintained all stock from office supplies to car parts and food.

• Arranged all vehicle collections whilst constantly moving vehicles on the forecourt to maximize space.

• Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.

• Communicated effectively with customers face to face and over the phone.

• Processed all customer Invoices and made sure they were informed of any additional costs prior to carrying out the work.

• Inspected and tested equipment, machinery, and components to diagnose issues, recognize defects, and determine appropriate repairs.

EDUCATION

SEPTEMBER 2014 – SEPTEMBER 2016

WALTHAM FOREST COLLEGE, london

Light Vehicle Maintenance & Repair – BTEC Level 2 & 3

SEPTEMBER 2009 – JULY 2014

FREDRICK BREMER SCHOOL, LONDON

6 GCSE and BTEC Level 2 grades including D* (Distinction) in science

SKILLS & ACHIEVEMENTS

• Target driven - Thrive under pressure

• Resilient and perseverant

• Strong work ethic – Results orientated

• Proficient in Office 365

• Graphic design & video editing knowledge

• NVQ Level 2 in Customer Service Skills

• Bilingual: English and Punjabi

• Punctual & efficient

• Commercial awareness

• Friendly and engaging personality

Contact this candidate