Customer service
Resume:
Brittany Howard
Tucson, AZ *****
****.****.****@*****.***
Seasoned Customer Service Representative with over 10 years of experience in providing exceptional customer support in fast-paced environments. Proven ability to handle cash transactions, resolve customer complaints, and manage inventory with precision. Eager to leverage these skills in a Remote Customer Service Representative role.
Work Experience
Customer Service Representative
Weinersnitchel
July 2019 to November 2020
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction. Customer Service Representative/Cashier/Stocker
Family Dollar - Tucson, AZ
March 2015 to June 2018
Delivered exceptional customer service by assisting patrons with their shopping requirements Managed financial transactions proficiently by operating the cash register and handling diverse payment methods
Addressed and resolved customer issues and queries professionally, enhancing overall customer satisfaction.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Streamlined call center processes for improved efficiency and reduced wait times. Collaborated with team members to develop best practices for consistent customer service delivery. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues to maintain high standards of customer service. Responded proactively and positively to rapid change. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Enhanced productivity levels by anticipating needs and delivering outstanding support. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Handled multiple payment methods securely, minimizing discrepancies and potential losses. Resolved customer complaints professionally, leading to improved customer relations and loyalty. Exceeded productivity goals through consistent attention to detail and organization during busy shifts. Promoted store promotions and incentive programs to increase overall sales revenue. Managed inventory levels effectively, reducing stock shortages and minimizing wastage. Prevented loss by vigilantly monitoring potential theft or fraud situations instore. Contributed to store success by maintaining high standards of cleanliness throughout the facility. Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns. Worked closely with shift manager to solve problems and handle customer concerns. Insurance Agent
Farmers Insurance Agency - Eagar, AZ
July 2014 to December 2015
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction. Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes. Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Helped maintain office security by monitoring visitor access and issuing badges as needed. Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs. Built strong relationships with clients through consistent communication and excellent customer service. Expanded client base by actively prospecting for new business opportunities and generating referrals. Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates. Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements. Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Built relationships with clients using active listening and issue resolution to provide excellent service. Responded to customer calls swiftly to resolve issues and answer questions. Maintained high standards of customer service by building relationships with clients. Approached potential clients by using direct marketing mailings and phone contacts. Educated clients on insurance policies and procedures. Analyzed customer needs to provide customized insurance solutions. Met with customers to provide information about available products and policies. Finalized sales and collected necessary deposits.
Cashier/Cook/Customer Service Representative
Little Caesars Pizza
February 2011 to January 2014
Efficiently processed customer orders and managed cash transactions, ensuring accuracy and prompt service
Diligently prepared a variety of food items, adhering to established recipes to maintain consistent product quality
Supported inventory control initiatives by assisting with the management and replenishment of supplies. Cashier/Cook/Customer Service Representative
Kentucky Fried Chicken - Tucson, AZ
January 2009 to January 2011
Administered monetary transactions, ensuring accuracy while delivering superior customer service Adhered to corporate guidelines in the preparation of food items, guaranteeing consistency and quality Upheld stringent cleanliness and sanitation protocols within the work environment. Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Handled multiple payment methods securely, minimizing discrepancies and potential losses. Resolved customer complaints professionally, leading to improved customer relations and loyalty. Exceeded productivity goals through consistent attention to detail and organization during busy shifts. Education
High School Diploma
Adison High School - Tucson, AZ
March 2009
Skills
• Restaurant Experience
Customer Service
Time Management
Food Service
Guest Services
Leadership
Customer service
Sales
Guest services
Cash handling
Cash register
Restaurant experience
Cooking
Call Management
Scheduling
Paperwork Processing
Complaint resolution
Prioritization
Team Development
Computer Proficiency
Customer Relations
Call Center Operations
Clerical Support
Payment Processing
Professional telephone demeanor
Store maintenance
Order Processing
Conflict Resolution
Active Listening
Complaint Handling
Retail store support
Call center experience
Critical Thinking
Client Relations
Administrative Support
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