Customer Service Strategic Planning
Resume:
• Analysis Skills
• Collaboration and Motivation Skills
• Delegation Skills
• Strategic Planning Abilities
• Strong Communication Skills
• Ability to remain calm in under
pressure
• Capable of working within a budget
and meeting deadlines.
• Team management
• Document preparation/Editing &
Updating
• Organization
PROFESSIONAL SUMMARY
Dependable and professional with the 12 years of experience and 3 years in financial institutions; provide outstanding performance and contributions to any current industry's success; proven record in learning, growing, working well with others of any age, race, gender and background to complete high-volume work in a fast- paced environment and resolving problems while motivating team members to achieve personal and organizational objectives. Shadae
Williams
Teller
Magnolia Federal Credit Union/ February 2023-Present
• Process customer transactions
• Oversee cash withdrawals and check deposits.
• Balance the check drawer, encode checks, count the money that goes in and out of the credit union each day, and maintain a thorough knowledge of funds available.
• Identify fraudulent checks or cash and reporting such issues to management.
Driver License Examiner
Highway Safety Patrol/ October 2019-January 2023
• Issue and make Drivers License for residents.
• Fix discrepancies that may be found on accounts, as well as, take payments for license.
• Instruct Drivers Testing and the opening process of new license for out of state transfers and renew Sex Offenders, process Gun Permits, and Security Guards.
• Trained in Reinstatement and have become an DUI specialist. Also assist in management requirements such as overrides and employee assistance. Answer calls in a timely manner to help customers with their questions and concerns.
• Work closely with applicants to determine eligibility and to ensure that application data was accurate and complete.
• Administer exams and tests, graded responses, and determine licensing approvals and data verification with accuracy.
• Increase customer satisfaction by resolving issues related to license and backgrounds.
• Monitor newly hired clerks through the application review and verification process, as well as performance strategies and customer Service techniques.
PROFESSIONAL EXPERIENCES
EXPERTISE
EDUCATION &
EXPERTISE
MASTER
Belhaven University
2024- Business Admin/HR
BACHELOR
Tougaloo College
2017-Sociology
ASSOCIATES
HINDS CC
2014-General Studies
*****************@*****.***
Jackson, MS
CONTACT
Shadae
Williams
HR Compensation
Belhaven University
FEBRUARY 2022
Quantitive Decision Making
Belhaven University
March 2022
Strategic Planning
Belhaven University
January 2024
• Proficient at using a variety of
computer applications. (Word,
Excel, PowerPoint, Etc.)
• Ability to prioritize tasks and
resources.
• Great Customer Service and
Professionalism
EXPERTISE
CONT.
CAREER
DEVELOPMENT
Head Teller
FortSill National Bank
• Counseled clients on financial well being and administered deposits, withdrawals, transfers, loan payments, cashier checks, money orders, and other teller duties as deemed necessary. Furthermore, I assisted in providing overrides as necessary, approving transactions for CSR’s on various systems when applicable, and other operational duties as delegated by the branch manager/or supervisor. I was also required to stay up to date on changing policies and procedures, asking questions when necessary. I opened checking and savings accounts, made visa check cards, and processed check cashing through the companies various systems. When instructed I enrolled customers in our online banking and was responsible for balancing the vault.
• Facilitated and served as a back up for customer service managers.
• Started responding to emails, voicemails, and written correspondence in a timely manner.
• Followed mandatory customer service, merchandising, and operational safety guidelines.
• Monitored on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds. Oversaw a team of 6 tellers and coordinated all treatment and placement activities.
Customer Service Agent
CONDUENT/January 2016-December 2017
• Enrolled the elderly with into Medicare Part D beneficial Prescription Drug Plans.
• Corrected discrepancies on their accounts, as well as filled prescriptions that are mailed out to the members.
• Listened to the questions and concerns of customers in order to provide accurate resolutions.
• Provided excellent customer service by quickly resolving issues and responding to inquiries.
• Monitored of every interaction for training, reporting, and auditing purposes.
• Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards. Customer Service Representative
Uhaul/January 2012-December 2015
• Responsible for receiving, storing, transferring, and dispensing petroleum fuel products.
• Used a consultative sales approach to understand customer needs and make relevant recommendations.
• Kept accurate and current customer account data with manual form processing and digital information updates.
• Provided service to store customers and wrote customer contracts and invoices for equipment rental and tool repairs.
• Provided a superior customer experience in order to build a loyal customer base.
• Educated customers about promotions to increase sales. EXPERIENCE CONT.
Shadae
WILLIAMS
ADDITIONAL
INFORMATION
In addition to attending my home congregation, Jackson North Church of Christ, I serve as the Secretary and Sunday School Teacher under leadership of Minister Dr. Charles E. Ray.
As church secretary, my responsibilities include managing schedules, filing, and generating programs for services. I also record personal data regarding new members of the congregation, visitors, and a variety of other issues affecting the church.
Within my duties of the Sunday School teacher, I organize and oversee Sunday School and Bible Study Lessons. I am also responsible for a range of tasks including developing lesson plans, assisting with various church functions/events, and leading children in educational activities. SANTIA BARFIELD
Registered Nurse
KALISHA WILLIAMS
PERS Agent
AMBER JOUBERT
Teller
REFERENCES
Contact this candidate