Facility Manager Customer Service

DIONICIO JUNIOR CABRAL MARTINEZ

EMAIL: ****************@*******.** CELL: 929-***-**** The Bronx, NY EDUCATION

Cenapec Dominican Republic

May 2020 / High school Diploma

Instituto De Idioma John F Kennedy Dominican Republic April 2014 / English Certification

EXPERIENCE

SP PLUS: Parking Attendant New York, NY

March 2023 - Present

- Provide high-quality service, consistency, and hospitality to customers over the phone, at the facility or by directing the customers to the manager.

- Direct incoming customers to available spaces while controlling traffic at entrances and exits as needed.

- Assist with repairing and maintenance of parking equipment and any general maintenance tasks as directed by the facility manager.

- Report any known accidents, observe and suspected violations of company policy, safety hazards or any unusual occurrences to the facility manager.

- Assist facility manager with other duties.

YANI’S HAIRSTYLES : Front Desk New York, NY

April 2022 - February 2023

- Served as an enthusiastic and welcoming first point of contact for clients.

- Responsible for answering phones in a timely manner.

- Answered all customer inquiries as well as taking their messages.

- Cleaned and maintained the waiting area.

- Assisted salon staff with any request.

- Administered all payments while maintaining and organizing financial records and receipts.

- Developed and maintained client relationships to ensure a high rate of returning clients and referrals.

- Handled extensive filing, bookkeeping and scheduling. CIBAO INTERNATIONAL AIRPORT: Inspector Santiago, DR August 2019 - January 2021

- Demonstrated attention to detail along with customer service by communicating with travelers when needed.

- Lifted and sorted heavy bags for baggage examinations and inspections.

- Controlled all goods being transported while collecting taxes as required.

- Worked alongside the manager for any immediate request. GENERAL CUSTOMS:Warehouse Manager Santiago, DR

- Enforced export and import control by following laws and regulations.

- Examined and inspected merchandise to prevent prohibited items.

- Collected data on imported and exported merchandise/goods.

- Determined work schedules and assigned areas of responsibility to the team. SKILLS

- Time Management -Sales - Communication Skills - Pitching Ideas. -Team Building

- Problem Solving -Organization - Customer Service - Bilingual: Spanish English REFERENCES: Provided Upon Request

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