Operations Manager

Joshua E. Thompson

Hampton, GA ***** 229-***-**** ************@*****.*** LinkedIn:

https://www.linkedin.com/in/joshua-e-thompson-mba-a8520338/ PROFESSIONAL SUMMARY

• Solutions-focused Sales, Operation, and Strategy expert with extensive experience in retail sales, product management, and business development. Respected people leader who leads against all odds, turnarounds and develops a team-oriented culture that boosts employee morale and builds a thriving culture while promoting a positive work environment that enables employees to flourish and grow. Known for transforming underperforming operations into successful ones by identifying capability gaps to ensure maximum client satisfaction.

PROFESSIONAL EXPERIENCE

Operations Manager (50 hours per week) PPG Industries Inc. 01/1/2024 – present

• Oversee, plan, and manage $25MM territory, which includes 19 PPG stores, and 60 PPG employees.

• Responsible for managing operations and driving sales within the Atlanta metro.

• Conduct routine store assessments to ensure compliance with PPG standards and loss prevention guidelines. o Immediately address any lapses in compliance with corporate policies and/or local, state, and federal laws.

• Achieve sales and P&L goals by controlling expenses, minimizing inventory shrinkage, and growing net profits.

• Ensure proper development of PPG store personnel.

• Maintain appropriate pricing levels according to established procedures.

• Responsible for coordinating sales activities within the market, partnering with vendors, and facilitating the growth of other PPG products such as True Finish and Protective Marine Coating lines.

• Analyze territory performance reports and develop strategic sales territory business plans.

• Monitor budget to ensure the region isn’t overspending.

• Work with support functions to maximize growth potential within the region.

• Monitor P&L reports for the market and develop effective ways to fill in any gaps between actual performance and company projections.

Regional Sales Manager (50 hours per week) PPG Industries Inc. 01/1/2022 – 01/01/2024

• Lead, developed, mentored, and ran a hard-working team of PPG store employees, Account Development Managers and Territory Managers who support The Home Depot.

• Implemented strategies that drove field sales excellence and delivers sales growth.

• Responsible for driving sales within the territory encompassing Hiram, GA, Douglasville, GA, Columbus, GA, Auburn, AL and Montgomery, AL.

• Conducted routine store assessments to ensure compliance with PPG standards and loss prevention guidelines. o Immediately address any lapses in compliance with corporate policies and/or local, state, and federal laws.

• Achieved sales and P&L goals by controlling expenses, minimizing inventory shrinkage, and growing net profits.

• Ensured proper development of Account Development Managers and Territory Managers by identifying training opportunities and by providing a positive coaching model.

• Maintained appropriate pricing levels according to established procedures.

• Responsible for coordinating sales activities within the market, partnering with vendors, and facilitating the growth of other PPG products such as True Finish and Protective Marine Coating lines.

• Analyzed territory performance reports and develop strategic sales territory business plans.

• Executed strategic market plans and monitor progress against territory sales targets.

• Managed accounts receivable, customer credit and customer rebate programs per company guidelines.

• Monitored P&L reports for the market and develop effective ways to fill in any gaps between actual performance and company projections.

• Generated and prepare various correspondence, forms, and reports, including operating and financial reports/statements to determine progress in achieving profitability ratios and business objectives. District Operations Manager (60 hours per week) PPG Industries Inc. 02/22/2016 – 12/31/2021

• Oversaw, planned, and managed $10MM territory, which included 10 store locations and 25+ employees.

• Maintained a customer satisfaction score of 4.4 out of 5.

• Exceeded expectations, metrics, and revenue goals: 2021 Revenue Goal: $10,697,00.00 / 2021 Actual Sales: $12,110,900 or 113.21% to plan.

• Effectively managed and exceeded Operational Based Sales Goals: 2021 Revenue Goal: $4,411,191.63 / 2021 Actual Sales:

$4,579,522.82 or 103.82% to plan

• Conducted routine store audits to ensure compliance with PPG standards and loss prevention guidelines. o Maintained average score for all store audits of 96.88% out of 100%.

• Consistently created opportunities to drive sales growth and provide cost saving solutions.

• Responsible for weekly store schedules, payroll, employee training and EHS awareness; zero safety incidents.

• Partnered with Human Resources on employee relations, employee engagement, and employee performance.

• Planned, directed, and coordinated day-to-day logistics.

• Effectively managed headcount by hiring/onboarding, training, coaching, counseling, and terminating employees. o Attended various recruitment events at universities, convention centers and the like.

• Processed 30+ customer transactions with extreme attention to detail on a daily basis.

• 2022 Pinnacle Award recipient for Top 5% in Store Sales growth.

• Assisted in the planning and directing of special events, as well as coordinating with other managers and SGMs.

• Two stores within my market were recognized as 2021 Pinnacle Elite (Top 1% in Store Sales) & Pinnacle (Top 5% in Store Sales) Award Winners: Douglasville 216% to 2021 Sales Plan and Stockbridge (home store) 209% to 2021 Sales Plan, respectively. Branch Manager (54 hours per week) PPG Industries Inc. 06/2/2014 – 02/19/2016

• Achieved $850K in net sales in the first full year of operation, which exceeded planned sales by $100K.

• Maintained 55% in profit contribution.

• Exceeded revenue growth expectations and P&L targets by eliminating obsolete items, minimizing shrinkage, and growing revenue.

• Pioneered business strategies to attract new customers, heighten foot traffic, and enhance profitability.

• Developed and executed strategic sales territory business plans and strategic marketing plans.

• Met with staff and vendors to discuss defective or unacceptable goods or services and determined corrective action.

• Directly supervised 6 employees: assigned and delegated work assignments to employees: o Created weekly work schedules ensuring a balanced workload o Evaluated employees’ work performance; awarded and/or took progressive disciplinary steps as needed.

• Initiated and negotiated contracts for availability of merchandise and services.

• Applied logistical management principles, methods, and techniques to accomplish each day’s work based on available personnel, equipment, and materials.

• Maintained and reviewed records of items purchased, prices, deliveries, product performance, and inventories.

• Prioritized store performance issues to make certain that the issues most directly affecting profitability are addressed first.

• Analyzed price proposals, financial reports, and other information to determine reasonable prices.

• Conducted weekly staff meetings, brief employees on expectations, tasks, and responsibilities.

• Properly trained personnel on customer service management techniques, methods, and sales protocol. Branch Manager/Area Safety Captain (54 hours per week) PPG Industries Inc. 02/18/2013 – 05/30/2014

• Accelerated equipment sales by 480% to prior year; served as Safety Captain for the Greater Memphis market.

• Focused on sales retention, maintained high customer experience scores, and coached store personnel on effective sales skills.

• Achieved and maintained a high level of associate engagement through effective leadership.

• Maintained inventory by implementing purchasing plans and staying in contact with vendors and shippers.

• Developed a schedule of holiday activities and promotions throughout the year strategically designed to enhance revenue.

• Provided training to improve the knowledge base of the staff and utilized cross-training methods to maintain productivity when employees are absent.

• Collaborated with our marketing team to implement effective sales floor promotions.

• Managed all controllable costs to keep operations profitable.

• Created scheduling policies that keep the sales location properly staffed based on historical sales volume data.

• Monitored over 200+ operational based sales accounts and pinpointed ways to penetrate new segments.

• Met with customers to discuss their evolving needs and assessed the quality of our company’s relationship with them.

• Assessed the strengths and weaknesses of the team and provided feedback and guidance.

• Ensured compliance with all regulatory bodies and standards (including OSHA, EPA, etc.). o Prepared and conducted safety training sessions for employees.

• Evaluated and assessed safety procedures and policies for the benefit of the employee. EDUCATION

MBA May 2017 Liberty University

Major: Management GPA: 3.7

• Related coursework: Managerial Finance, Accounting for Decision Making, International Business, Strategic Marketing Management, Global Economic Environment, Policy & Strategy in Global Competition BBA May 2012 Fort Valley State University

Major: Marketing Minor: Logistics GPA:

3.6

• Related coursework: Supply Chain Management, Strategic Management, Quantitative Methods, Principles of Macroeconomics & Microeconomics, Marketing Management, Business Logistics Additional Activities & Education

Foreign Exchange Trader (January 2019 – present)

• Developed trading strategy, managed currency positions using technical/fundamental analysis.

• Searched for potential FX investors by using different means of advertisement and marketing.

• Educated investors on FOREX market intricacies and informed about risk and reward potential.

• Analyzed market conditions by using Technical and Fundamental analysis.

• Regularly Executed Buy/Sell trading orders.

• Utilized advanced financial visualization platform to identify and execute trades.

• Responsible for managing risk and execution of daily FX positions

• Provided staff with daily research and analysis of overnight market activity and news events

• Develop risk models, which determine trade sizes and stop loss figures.

• Create trading strategies for desk using market information, financial news, and charting analysis.

• Perform regular analyses on strategies and models, tweaking as required. References Available Upon Request

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