Customer Service Specialist
Resume:
JAKE PRISCAL
Reedsburg, WI. 53959
*************@*****.***
Objective
Secure a job in Customer Service to utilize and demonstrate my proficiency and knowledge in customer care and data entry. Implementing my comprehensive experience while enabling me to use my communication and interpersonal skills to perform multiple tasks in a fast-paced environment all the while deepening customers loyalty and client relationships.
Experience
June 2023 – Current
Onboarding Specialist, Reservationist, Wilderness Hotel & Golf Resort
Maintained knowledge of all Wilderness Resort properties, units, policies, and resort amenities.
Efficient and polished via telephone to communicate and suggest lodging options and rates for our guests.
Ability to multi-task across several programs and computer screens.
Prepares, alters, and modifies lodging accommodations via computerized reservations system, processes credit card transactions.
Able to maintain a calm and pleasant demeanor while communicating with guests and colleagues
November 2022 – May 2023
Operations / Customer Service Specialist, Candor Expedite
Detail-oriented and goal-driven customer service professional possessing exceptional communication and organizational skills.
Assisted in streamlining operations to increase efficiency and company profit by strategically coordinating with suppliers and delivery personnel to ensure customers get their products in time with the highest degree of satisfaction.
High degree of interpersonal skill involving verbal communication with the ability to handle conflicts working as a member of a team.
Excellent ability to empathize with amazing listening skills, all the while consistently and effortlessly maintaining a Positive attitude.
Proficient in Data entry in complex systems and balancing very high workload between communication and customer portal updating.
Strong and confident in escalation methods and processes
November 2021 - March 2022
Customer Service Specialist, BELEM Logistics
Navigated Supply Chain Solutions while working closely with a density-based LTL division to fine tune customers specific needs and wants, which range from the developing of quotes, booking orders, dispatching shipments, to maintaining constant communicating with customer to provide tracking of time sensitive freight via phone and highly trafficked email threads.
Proficient in Microsoft Office programs including Outlook.
Developed highly successful methods during day-to-day operations in acquiring proper NMFC codes and Freight Class in choosing proper carriers to provide timely processes.
Acquired relevant shipping information while maintaining constant customer contact when working with Container Freight Stations and Airports in arranging freight pickup and delivery.
During high demands, upheld and remained fully engaged with customer needs.
June 2013 – August 2018
Foreman, Kamps Pallets
Managed large groups of determined and experienced individuals to produce enormous amounts of material while keeping quality near perfection.
Set up and executed training of employees and in research and development of new products.
Practiced communication skills daily while maintaining outstanding product development relaying constant information between the owner and the employees.
Worked in a fast paced, high demand environment while maintaining excellent customer service.
April 2009 – November 2009
Medical Assistant, Comprehensive Dermatology
Practiced proper ethical and moral behaviors and demeanors while assisting the Doctor in daily procedures.
Input patient information into databases with high levels of accuracy
Worked closely with the pathology lab in the testing of specimens to ensure the accuracy of prior performed surgical operations.
Provided direction to newer employees to help ease the transition from school into the medical job field.
Identified and executed proper techniques to sterilize and pack medical tools.
February 2005 – May 2007
Material Handler, FedEx Express
Development efforts to provide the movement of packages, documents, dangerous goods and/or supply support in a timely, safe, and efficient manner through effective scan/load methods. Transported loaded containers to weigh stations to be weighed then transported to designated airplane to be loaded.
Worked closely with others while focused in helping ensure the maintaining of excellent customer experience.
September 1999 - 2002; May 2007 – Dec. 2008; July 2011-Oct 2011
On-and-off Dec. 2018-Oct.2021
Manager, Jimmy John’s
Assisted Corporate offices in developing new techniques in daily operations to decrease wait time while increasing customer satisfaction in food production.
Worked closely with a team of individuals to manage daily goals set forth by corporate offices to ensure 100% success.
Managed Safe and store cash registers to ensure accurate receiving and distribution of money.
Developed skilled operation with the “Point of Sale” computer ordering system.
Sustained a clean, effective, and proficient, working environment.
Education
Kaplan University – Indianapolis, IN. – Medical Assistant
October 2008 – July 2009
Graduated with highest honors-GPA of 3.99
Communication
Through the combinations of my upbringing, education, and work experience, I have developed a technique of speaking clearly and concise while making sure to speak slowly when communicating with not only customers, but with my coworkers as well. Most importantly, I strongly believe speaking politely will maintain a positive customer service rating.
Leadership
Maintain a positive track record in customer service with excellent adaptability and creative problem-solving abilities. Team player that is trustworthy with integrity. Successful collaborations with other companies. Went above my duties to prepare extra helpful data system analytic paperwork for other coworkers to use and assist them in staying organized
References available upon request.
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