Customer Service Representative- Business Development Care
Resume:
Heidi Kennedy
Gainesville, GA *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Service customer specialist
Milton Martin Honda - Gainesville, GA
August 2009 to January 2021
1. Business Development Center now called Customer Care Specialist started in this position January 2017 to January 2021.
2. Previously I was in the Parts department March 2016 to November 2016. I had Surgery. When I came back. Started in Service BDC.
3. I answered all calls coming into the Service Department. Set up appointments, checked VIN for Recalls, answered some of the questions customers may have. That would not need tech support/help. 4. Answered Internet questions and set up Service appointment. Plus emails for the Parts department 5. We had Podium Texting for customers to ask questions and set appointments also- I answered all incoming text for the Service and Parts departments. 6. Every other Saturday I have to fill in for Service Advisors plus answered incoming calls for the Service department and set appointments.
7. From August 2009 to March 2016. I worked every Saturday in Parts department, every 3rd Saturday I worked in the Service lane as Service advisor.
8. Monday - Friday before I went into parts department. They had me doing cold calls. Follow up on Service customers after repairs.
9. Plus helped answer incoming calls,
10. Cashier as needed plus main receptionist.
Education
12 in Vocational Business
Lumpkin County High School - Dahlonega, GA
August 1984 to June 1988
12 graduate 1988 in Vocational Business
Lumpkin County High School - Dahlonega, GA
August 1984 to June 1988
Skills
• Business Development
• CRM Software
• Cold Calling
• Help Desk
• Excel and Word
• Microsoft Windows
• Computer Networking
• Office experience
• Customer service
• Typing
• Technical Support
Contact this candidate