Customer Service Front Desk
Resume:
Daija Williams
Lorton, VA *****
***************@*****.***
Reliable and friendly Customer Service Specialist seeking opportunity to use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Topgolf - Oxon Hill-Glassmanor, MD
April 2022 to July 2023
• Greeting players at the front door.
• Checking them into the system, interacting with them in the bar area or other indoor & outdoor spaces while they wait.
• Providing a bay tour, assisting with getting all players in the system to play, pointing out the bay amenities.
• Providing a safety demonstration, and helping select a game that matches their skill level.
• Answering phone calls and emails, responding to customer questions and complaints.
• Walking customers through basic troubleshooting or setup processes.
• Ensure customer satisfaction and provide professional customer support.
• Providing feedback on the efficiency of the customer service process.
• Keeping records of customer interactions, transactions, comments, and complaints. Cashier/Customer Service
Cold Stone Creamery - Alexandria, VA
September 2021 to March 2022
• Processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment
• Interacting with customers, balancing the cash register, determining change, recording purchases, processing returns and scanning items for sale.
• To handle customer sales and purchases.
• Acting as the face of the organization through positive interactions with customers, Cashiers process sales, package purchases and maintain accurate transaction records.
• Maintain a working knowledge of product codes, company return policies and current coupons to ensure that customers pay the appropriate amount for each item they purchase.
• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• Helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Cashier/Customer Service/Stocker
Burlington Stores - Clinton, MD
June 2020 to August 2021
• Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions.
• Maintaining the cleanliness and order of checkout areas on an hourly basis.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• A Stocker is responsible for all product inventory in a store or warehouse.
• Ensuring that all goods are stored properly to ensure everything is organized and in place.
• Stocking shelves and maintaining inventory levels to ensure no products run out.
• Coordinating and managing the disposal of trash. Education
Junior High School Education
Hayfield Secondary - Alexandria, VA
September 2023 to Present
Skills
• Food Service (1 year)
• Cashiering (4 years)
• Cash Handling (4 years)
• customer service (4 years)
• Retail sales (3 years)
• Guest Services (3 years)
• Organizational skills (1 year)
• Time management (4 years)
Contact this candidate