Talent Acquisition Retail Merchandiser
Resume:
Dwan Hagan
Houston, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Reset Team Member
PepsiCo - Houston, TX
April 2021 to October 2021
Goal oriented, sensible retail merchandiser with a far reaching mindset to improve store effectiveness and performance through efficient sales and marketing techniques; creatively increase customer base through sound customer relationship; pioneering the workforce towards competency through quality leadership, ability, and a keen intuition. Utilized extensive analytical ability to analyze business activities inventing a dynamic strategy that improved sales Spearheaded the talent acquisition and management team that recruited the field operation staff that launched and promoted the products for vendors. Directly involved in the development of theft and burglary preventive measures that have saved the company millions of dollars; and was engaged in several investigations that led to the recovery of lost or stolen goods.
Inventory Control Specialist
Luby's Fuddruckers Facilities - Houston, TX
2017 to 2020
Charge of managing equipment for the restaurants enter new and used equipment into the inventory as needed take call from the restaurants for servicing all equipment per requested keep the warehouse clean and in compliance with OSHA guidelines shipping and receiving mail and equipment manage contact with vendors
Home Depot
Merchandiser- currently employed
● Goal oriented, sensible retail merchandiser with a far reaching mindset to improve store effectiveness and performance through efficient sales and marketing techniques; creatively increase customer base through sound customer relationship; pioneering the workforce towards competency through quality leadership, ability, and a keen intuition.
● Utilized extensive analytical ability to analyze business activities inventing a dynamic strategy that improved sales
● Spearheaded the talent acquisition and management team that recruited the field operation staff that launched and promoted the products for Vendors.
● Directly involved in the development of theft/burglary preventive measures that have saved the company millions of dollars; and was engaged in several investigations that led to the recovery of lost or stolen goods.
Welder
Rescar - Channelview, TX
2013 to 2015
Mig and Tig Welding
● Blueprint and Schematic Interpretation
● Quality Assurance
● Occupational Health and Safety Management
● Inventory Management
● Problem Solving
● Interpreted blueprints and schematics, and MIG or TIG welded parts as defined in specification sheets.
● Positioned, aligned, and secured parts and assemblies prior to assembly using straightedges, combination squares, calipers, and rulers.
● Monitored fitting, burning, and welding processes to avoid overheating, warping, shrinking, distortion, or expansion of material.
● Examined completed work for defects, and measured pieces with straightedges and templates to ensure conformance with specifications; reported nonconforming material to team leader for quality assurance.
● Upheld and reinforced standards and procedures outlined in safety manuals and occupational health and safety regulations.
10 Minute Oil Change
Hood Technician
Hood
2010 to 2013
Experience in repair, maintenance and troubleshooting a wide range of automobiles
● Proficient in diagnosing and repairing vehicles to manufacturer's specifications ● Effectively explains technical diagnosis and needed repairs
● Track record of performing quality repair work in accordance to factory standards. ● A sharp individual who efficiently performs system diagnostics and fully computerized troubleshooting.
Assistant
Happy
2006 to 2010
Assist the Retail Store Manager in planning and implementing strategies to attract customers ● Coordinate daily customer service operations (e.g. sales processes, orders and payments) ● Track the progress of weekly, monthly, quarterly and annual objectives
● Monitor and maintain store inventory
● Evaluate employee performance and identify hiring and training needs
● Supervise and motivate staff to perform their best
● Coach and support new and existing Sales Associates
● Monitor retail operating costs, budgets and resources
● Suggest sales training programs and techniques
● Communicate with clients and evaluate their needs
● Analyze consumer behavior and adjust product positioning
● Handle complaints from customers
● Research emerging products and use information to update the store's merchandise ● Create reports, analyze and interpret retail data, like revenues, expenses and competition ● Conduct regular audits to ensure the store is function able and presentable ● Make sure all employees adhere to company's policies and guidelines
● Act as our store's representative and set an example for our staff. Parts Manager
Autozone - Houston, TX
1999 to 2006
Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations.
● Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards
● Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance Manager
Loop - Houston, TX
1995 to 1999
Oversee operations in an auto service unit to ensure compliance with quality standards ● Contact clients and convince them to bring vehicles to their unit for repairs ● Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
● Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
● Conduct price negotiations with clients to reach a favorable bargain for both management and client
● Oversee the hiring and training of an effective auto service team
● Maintain accurate record of all accounts and relevant financial information ● Monitor inventory to regulate and ensure availability of required vehicle parts ● Ensure automotive service staff comply with environmental laws and regulations ● Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
● Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
● Listen to client complaints and assist in addressing their issues and resolving challenges ● Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
● Assign and schedule work duties to auto service staff according to their skills ● Follow up customers to obtain feedback and ensure they are satisfied with received service ● Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry. Education
Associate of Applied Science in Computer Programming Houston Community College - Houston, TX
August 2020 to May 2024
High school diploma in computer technology
Texas school of Business - Houston, TX
August 2005 to May 2006
Skills
• Automotive Diagnostics
• Brake Repair
• Oil Change
• Transmissions
• Automotive Repair
• Network Security
• Schematics
• Microsoft Office Microsoft Word Microsoft Powerpoint Microsoft Outlook Microsoft SQL Server
• Mechanic Experience
• Blueprint Reading
• Active Directory
• Calipers
• Talent Acquisition
• Microservices
• Operating Systems
• Java
• Fabrication
• AWS
• Linux
• Agile
• SQL
• CI/CD
• APIs
• Git
• JavaScript
• User Interface (UI)
• MySQL
• Jira
• REST
• XML
• Management
• Planograms
• Retail management
• English
• HTML5
• Van driver
• Driving
• Heavy lifting
• Industrial equipment
• Customer service
• Forklift
• Leadership
• Sales
• Analysis skills
• Warehouse management
• Supervising experience
• Manufacturing
• Marketing
• Warehouse management system
• Planograms
• Hospitality
• Business analysis
• Property management
• Woodworking
• Order fulfillment
• Supply chain
• Plumbing
• Construction
• Assembly
• Project management
• Microsoft Dynamics GP
• Git
• HR sourcing
• HVAC
Certifications and Licenses
Forklift Certification
Driver's License
Assessments
Forklift safety — Proficient
April 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
● Shop manager
● Parts sales manager
● Assistant manager
● Computer Support Technician
● Install computer operating system
● Network Security
● Computer Repairs
● Customer services
● Hoodtech, pittman
● Service brake systems
● Tune-ups
● Valve cover gaskets
● Transmission services
● Oil change
● Diagnostic
● Freight team, hardware, merchandising
● Welding, fabrication, repairs on rail tank cars, forklift operator
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