Program Manager Cyber Security

Christopher Taylor

Atlanta, GA ***** 424-***-****

*****************@*****.***

PROFESSIONAL SUMMARY

To obtain a position that leverages the extensive technical and project/program management skills while providing growth and advancement opportunities. Summary: Highly skilled Project/Product//Program Manager and Program Director with experience in successfully leading and managing cloud projects and programs, DevOps, infrastructure projects and programs, mergers and acquisitions projects and programs and application development projects and programs.

SKILLS

AI/RPA/Machine Learning

Transformation of Cybersecurity and Enterprise Cloud Computing (Azure/AWS/Google/Hybrid) Environments

Experience in monitoring and controlling project budgets and employing both Agile, SAFe, and SDLC Methodologies

PMO and Governance

JIRA and MS Dev Ops

Prince and PMP Certifications

Salesforce

Fireflies AI

Kubernetes/CUDA

Extensive experience in communicating with C suite

Managed infrastructure projects and programs related to datacenter migrations, Symantec Data Loss Protection implementation, Cyber Security, Cloud Hardening/Zero Trust Implementations, large infrastructure and application deployments and implementations.

Managed various Data Networks (LAN and WAN), Voice Communications, Data Center, Server, Service Desk, Database (Oracle) and EDI and Middleware (TIBCO, MQ, TLE, Sterling Integrator) projects and programs

WORK HISTORY

PROGRAM MANAGER- ARTIFICIAL INTELLIGENCE/DIGITAL TRANSFORMATION SALESFORCE DEPLOYMENT/HYBRID CLOUD AND CYBERSECURITY HARDENING 09/2022 to PRESENT

The Sikat Agency/Mood LTD LLC London UK, Los Angeles CA, New York,

Evaluated AI Tools and Applications for Integration into manual processes, established Delivery Methodology and Deployment Standards(CI/CD/API Integrations)

Established and managed al integrations of AI automation, creation of business rules, and mapping to current as is business processes with Kubernetes Integration Project

Established Project Management Office and delivery governace across product managers, product owners, and key team members and management

Drove Digital Strategy for Digital Marketing by establishing Data Goverance Model and working closely with the marketing and engineering teams at our technical partner (Accenture, TCS, and other key integrators)

Drove all efforts for Cybersecurity hardening from developing project plan from the security vulnerability assessments and managed all delivery of the Cloud Hardening Project for Google/AWS/Azure (they had all 3 providers)

Established Big Data Warehouse with Databricks in the newly deployed Private Hybrid Cloud Platform developed my The Sikat Agency

Worked to establish “future state” processes mapped to the CTO’s Digital Transformation Strategy

Chairing Steering Committee meetings and established “4 in box Model”

Led Automation of CRM(SalesForce)from legacy Click Up CRM

Drove redesign of website to WebFlow with ChatBot integration by working with the sales and marketing teams to ensure their strategy and business processes were properly mapped to the technology

Gained strong leadership skills by managing projects from start to finish

CYBER SECURITY AND CLOUD COMPUTING PROGRAM MANAGER 10/2021 to 09/2022

Kemper Insurance Chicago, IL

Drove process transformation of Agile with Jira for all related security tasks and workstreams (IAM, PAM, Zscaler, Forge Rock, Cyberark, and other cloud hardening related automations to include AI enablement and RPA foundational establishment

Guided team in development of digital transformation roadmap with key workstreams focused on simple cloud migrations to complex Cyber Security hardening to AI automation with ML KPI/SLA driven project metrics achieved while developing and driving teams to a SAFe model

Led migration 1300+ Servers (AWS and Azure)

Led migration 20+ Applications (AWS and Azure)

Led shutdown/migration of 4 on prem Datacenters

Led migration of NetApp Storage appliance

Led migration of core infrastructure services

Led migration of PKI, NPS, and Domain Controllers

Led server decommissioning process

Managed $24mm budget

Established Governance

Chaired project working team meetings

Chaired executive steering committee

Established and managed multivendor, multi-location relationship with multiple methodologies (i.e., waterfall, agile, hybrid) with Application Development, CI/CD delivery for DevOps and SRE approaches, maintenance, modernization and platform development Management of large application and infrastructure migrations to a hosted and cloud facility to AWS and Azure

PROJECT MANAGER 12/2019 to 10/2021

Cisco (Contractor with Experis IT) Santa Clara, CA

Led Hybrid Cloud Migration Workstreams (Played Program Manager Role) with large engineering and partner resources

Led migration of multiple critical workloads

Led network, storage, and compute planning

Led program to stand up Kubernetes, GitHub, Dynatrace, and large SailPoint integration

Led infrastructure planning and implementation for multiple applications

Monitored and controlled all project and program budgets and created executive dashboards

Chaired project and governance meetings

Led multiple large data center migrations to cloud/hybrid cloud across the globe

Tracked and reported program results to customers and stakeholders to facilitate change management activities.

PROGRAM MANAGER 12/2018 to 12/2019

Morgan Stanley (Contract With TCS) New York, NY

Dispositioned applications for IaaS, PaaS, or SaaS

Led migration of Applications to applications and SaaS solutions

Led migration of Tax application to SaaS solutions

Tax Compliance and Transfer Pricing

Led Office of Ethics and compliance application implementation

Led Broker and Trading application enhancements

Led .com enhancements for US countries

Led .com enhancements for OUS countries

Led decommissioning and archiving projects for sunsetting applications

Monitored and controlled project and program budgets and created executive dashboards

Chaired project and governance meetings

Entire transformation of Global process to multi-vendor operating model of all IT Level 0-3 processes to include full knowledge transfer, shadow, and all required documentation to demonstration to Go Live take over management of this entire process was managed with team of spectacular folks that make it happen

Led entire team of 300+ onshore and 800+ offshore resources during very aggressive timelines to completion resulting in reduction of expenses more than $55M

SR. PROGRAM MANAGER 05/2017 to 12/2018

CNA Insurance (Contractor With TCS) Chicago, IL

Led Stability and Cyber Security Program and served as direct interface to COO and CIO

Created, verified, and updated schedules and coordinates efforts for infrastructure projects including PMO deployment and infrastructure consolidation and refresh which entails sun setting legacy systems

Coordinated efforts of PMs to deploy infrastructure for business projects

Assured that infrastructure efforts are closely aligned with business priorities

Guided team of in development of digital transformation roadmap focused on AI, and machine learning to increase efficiency across the infrastructure and application teams

Drove large cloud migration efforts from legacy data center consolidation efforts; reduced timelines and costs by 26% resulting in under budget ahead of schedule migration to AWS

Assured sound technical design for deployment of all hardware

Assured all projects were consistent with CCC established processes and procedures

Worked closely with PMO vice president and infrastructure line of business managers to ensure business needs were met

Monitored and controlled project budget

Created executive dashboards and chaired project and governance meetings

Employed both Agile and SDLC Method

Conducted audit inspections and independent checks to verify parts and materials

TECHNICAL PROGRAM MANAGER 05/2015 to 05/2017

New York Life New York, NY (Contractor with TCS)

Infrastructure Services

Assured that infrastructure efforts are closely aligned with business priorities

Assured sound technical design for deployment of all hardware in region

Assured that all projects are consistent with established processes and procedures using both SDLC and Agile method

Worked closely with PMO director and infrastructure line of business managers to ensure business were met

Monitored and controlled all project budgets

Created executive dashboards and chaired governance and project meetings

Represented NYL business needs in all transition planning, transformative, and execution activities to an outsourced infrastructure and application portfolio outsourcers (TCS, Wipro) along with insourcing some NYL capabilities/technology and processes

Entire transformation of Global process to multi-vendor operating model of all IT Level 0-3 processes to include full knowledge transfer, shadow, and all required documentation to demonstration to Go Live take over management of this entire process was managed with a team of spectacular folks that make it happen

Responsible for entire transformation of Global Infrastructure to an outsourced model from IBM and Accenture to TCS

Led entire team of 300+ onshore and 800+ offshore resources during very aggressive timelines to completion resulting in reduction of expenses more than $55M

Interfacing with Offshore BPO partner leadership and resources to drive effective implementation of projects

Drove transition of ITSM and ITIL Governance from incumbent provider to new service provider while also brining process ownership internally back to IT organization

Developed and implemented entire new catalog of ITIL Services (CM, IM, KM, etc) for newly defined services as part of large transformation program

TRANSITION AND TRANSFORMATION PROGRAM MANAGER 01/2013 to 05/2015

Beam Suntory (Contractor with TCS) Chicago, IL (

Created, verified, and updated site schedules and coordinated infrastructure efforts in Japan, China, Singapore, and Australia (and all other sites in region) for major infrastructure projects including datacenter migrations

Acted as program manager for all projects in PAA region and provided updates to Divisional VP and other executives for projects in region

Executed all hardware life cycle management projects in PAA region

Worked with director of datacenter programs to determine datacenter strategy in the region

Coordinated efforts of regional PMs to deploy infrastructure for business projects

Assured that infrastructure efforts were closely aligned with business priorities

Assured sound technical design for the deployment of all hardware in region

Assured that all projects were consistent with established processes and procedures using both the SDLC and Agile method

Worked closely with the PAA regional manager and country managers to ensure business needs were met

Monitored and controlled all project budgets

Created executive dashboards and chaired project and governance meetings

Responsible for leading all the transition related activities from incumbent (Xerox) provider to TCS; Global transition spanning 12 countries

Transition from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management

Drove a complex redesign, implementation, and migration of critical business SAP, associated infrastructure, migration of components to cloud, and all transformation activities related to

Complete Infrastructure Transformation and migration from physical Datacenter to hosted cloud provider within 6 months by standing up entire new SAP/SAP Hana, new cloud hosting provider at Equinox, and stand up of new ITIL Processes (CM, IM, KM, etc) along with a new hosted instance of ServiceNow

CONTRACTOR, TRANSITION AND TRANSFORMATION PROGRAM MANAGER 12/2011 to 01/2013

Advanced Micro Devices-AMD (Contractor with TCS) Sunnyvale, CA

Created, verified, and updated site schedules and coordinated infrastructure efforts in Japan, China, Singapore, and Australia (and all other sites in region) for major infrastructure projects including datacenter migrations

Acted as program manager for all projects in PAA region and provided updates to Divisional VP and other executives for projects in region

Responsible for leading all transition related activities from incumbent provider to TCS; Global transition spanning 6 countries with datacenter migration included in scope of deliverables

Transition from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management

Complete Infrastructure Transformation from physical Datacenter to hosted cloud provider

Included focus on AI, RPA to model customer patterns and guide sales/marketing in annual campaigns

Led C-level executives, and teams, in development of strategic multiyear roadmap

Managed and supervised administrative and daily program operations, complying with policies and regulations

Provided program management expertise in lean Six Sigma strategies and agile methods, practices, and execution

Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for clients

Addressed and resolved technical, financial, and operational concerns by working with team members and directors

Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure

Provided program management expertise in lean Six Sigma strategies and agile methods, practices, and execution

Established milestones and objectives based on input from functional areas and stakeholders

TRANSITION AND TRANSFORMATION PROGRAM MANAGER 01/2010 to 12/2011

Best Buy (Independent Contractor) Minneapolis, MN

Represented Best Buy business needs in all transition planning and execution activities from incumbent outsourcers (Wipro, IBM, Dell, HP, Accenture) to incoming outsourcers (TCS, Wipro, Dell, IBM), along with insourcing some BBY capabilities/technology and processes

Transition from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management

Led strategy and application rationalization resulting in migration to both hybrid and multi-vendor cloud computing and global transformation across all technologies

Guided client executives in organizational design activities; effort included identifying required skill sets, vendor selections, product, and service providers selection (RFI/RFP/Selection process) and roles to ensure successful execution of digital transformation plans

Defined and adhere to a change control process as part of the ITIL Processes and Service Management best practices methodologies

Managing critical aspects of outscoring engagements in a managed service, co-sourced, staff augmentation, transitions, and transformations across multiple geographies globally

Developed and maintained logistics workflows, procedures, and reports

Devised creative solutions to critical customer and user needs

Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure

Demonstrated leadership skills in managing projects from concept to completion

VP OF SOLUTION DELIVERY/FOUNDER 05/2007 to 01/2010

Xcedex Minneapolis, MN

Project management, DC infrastructure and architecture, ITIL, NGDC, roles included Project Management, Pre-sales project estimating, drafting of Statements of Work and direct pre-sales with clients to present Consulting proposals

As a Senior Executive particularly enjoyed opportunity to be successful career counselor for 5 analysts and consultants

Developed project plans identifying key issues, approaches, and performance metrics

Developed and implemented strategic project plans to meet business objectives

Led and managed staff of 8 team members engaged in administering complex IT infrastructure

Developed project management roadmap to define project objectives, timelines, and milestones

Planned, designed, and scheduled phases for large projects

Defined target application and technology architectures in support of client's future business strategies

Identified potential IT and high-level business operational savings opportunities via different IT implementation options for client's target application and technical architectures needs along with high-level roadmaps and business cases

Created and delivered executive level presentation summarizing project findings and describing all potential implementation options – thus identified technical architecture savings opportunities

VP OF SOLUTION DELIVERY 05/1997 to 05/2007

EMC Corporation

Aligned organizational objectives with company mission to increase business growth and integrate work strategies

Hired and managed employees to maximize productivity while training staff on best practices and protocols

Established and maintained strong relationships with customers, vendors, and strategic partners

Developed innovative sales and marketing strategies to facilitate business expansion

Cultivated company-wide culture of innovation and collaboration

Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities

Shaped solutions and approaches by leveraging trends in customer marketplaces and industries

Monitored key business risks and established risk management procedures

Led development of strategic marketing plans to raise awareness and drive sales growth

Formulated and executed strategic initiatives to improve product offerings

Identified opportunities to improve business process flows and productivity

Devised and presented business plans and forecasts to board of directors

Initiated strategy to drive company growth and increase market share and profitability.

Exercised leadership capabilities by successfully motivating and inspiring others

Applied effective time management techniques to meet tight deadlines

Worked well in team setting, providing support and guidance

Gained strong leadership skills by managing projects from start to finish

TECHNOLOGY CONSULTANT/SYSTEM ENGINEER 05/1992 to 05/1997

SCB Technology, Microsoft

Data Center Technology and Consulting

Project management, DC infrastructure and architecture, ITIL, NGDC

Reporting to Regional Technology Group Director, responsibilities were envisioning, defining, and shaping MS's client's E-Business needs, providing E-Business thought leadership, communicating E-Business Services & Strategies to internal and external audiences, and positioning MS as leading E-Business Services firm

Facilitated IT enterprise architecture across organization's enterprise transformation programs

Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS)

Led functional and technical support for implementation of software applications and enhancements

Directed IT services, counseled executives and collaborated with senior management on strategic planning

Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop, and implement cost-effective technology solutions

Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

EDUCATION

MBA MBA 04/2004

Concordia University, St. Paul, Saint Paul, MN

Bachelor of Science Computer Science 05/1992

Trinity University, San Antonio, TX

CERTIFICATIONS

ITIL V3

PMP

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