Customer Service, Data Entry, Assembly, Parts Delivery

JAHWAN SIMS

Houston, TX *****

************@*****.*** / 314-***-****

WWW: https://www.linkedin.com/in/jahwansims33b8a4195/

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My most important goal is to make sure the company is always at it's best and consistently improving daily.

SKILLS

Customer Service

Customer Relationships

Communication and Interpersonal Skills

Data Entry

Effective Communication Skills

Attention to Detail

Dependable and Reliable

Service Calls

Data Accuracy

Project Management

Customer Service-Oriented

Troubleshooting

HTML

CSS

EXPERIENCE

Uber Partner / Uber Eats - Houston, TX 08/2023 - Current

Followed company policies and procedures related to driver conduct on the road.

Maintained strict compliance with safety rules for passenger and driver protection.

Cleaned vehicle regularly to maintain professional appearance.

Used advanced driving techniques to better improve time management and safety.

Achieved consistently high customer scores due to exceptional service.

Displayed strong telephone etiquette, effectively handling difficult calls.

Completed day-to-day duties accurately and efficiently.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Returns Processor / Amazon - Houston, TX 03/2023 - 11/2023

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Received returned goods and completed necessary paperwork to process returns.

Input clear customer account notes in internal computer systems to document return reasons.

Triaged products for functionality and assessed visible conditions to determine resale eligibility.

Increased customer satisfaction ratings 15% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction.

Performed data entry tasks related to processing customer returns.

Examined merchandise to determine problems and evaluate for possible solutions or repair.

Handled in-store exchange requests, evaluating eligibility for exchange and directing customers to appropriate replacement products with similar price point and desired functionality.

Verified all return information on the sales order to ensure proper authorization was given for the return.

Leveraged computer, RF and powered equipment to put away and pull orders.

Ensured that all returned items were properly documented according to established guidelines.

Assembly Engineer / Kawasaki Motors - Maryville, MO 10/2020 - 02/2023

Inspected and tested completed products to verify function, machine capabilities, or conformance to customer specifications.

Inspected assemblies for defects during various stages of production.

Assessed work for errors or compliance issues and made corrections or modifications.

Supported team efforts by providing assistance with other tasks outside of assigned duties when needed.

Utilized advanced software programs to track material inventory levels and produce reports detailing production data.

Utilized heavy machinery and various tools to measure and assemble units according to specifications.

Trained junior staff members on proper techniques for assembling components according to established procedures.

Fastened or installed piping, fixtures or wiring and electrical components to form assemblies or subassemblies.

Performed complex assembly operations on a wide range of mechanical components and sub-assemblies, utilizing various hand tools and power tools.

Troubleshot any production problems that arose during the assembly process, making adjustments when necessary.

Maintained accurate records of all assemblies completed, including serial numbers, part numbers, and test results.

Collaborated with quality control professionals and other assembly teams.

Recognized by management for providing exceptional customer service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Maintained updated knowledge through continuing education and advanced training.

EDUCATION AND TRAINING

Some College (No Degree): Physical Therapy

Northwest Missouri State University - Maryville, MO

ACCOMPLISHMENTS

Upgraded to Uber Pro in 3 months.

Employee of the Month at Kawasaki

Earned a blue badge at Amazon in 1 month

REFERENCES

References available upon request.

Contact this candidate