Customer Service Sales Associate

**** * ******** ** **#B** • PASCO, WA *****

MOBILE PHONE 509-***-****

E-MAIL ****.***********@*****.***

JUAN TEJEDA PARRA

OBJECTIVE

To obtain a challenging position in a wide range of available opportunities, I am a strong self-motivated individual capable to perform in all types of conditions.

PROFESSIONAL EXPERIENCE

HOME DEPOT 03/2015 – 06/2017

Sales Associate

Ensure high levels of customer satisfaction through excellent sales service

Assess customer needs and provide assistance and information on product features Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service

Work closely with management and provide input for work improvement Build productive trust relationships with customers

Strong numerical ability, good listening and communication skills, and problem solving

Great customer service orientation with exceptional time management & multitasking skills

AGING AND LONG TERM CARE 03/2015 – 02/2017

Caregiver

Assist clients in addressing everyday personal needs such as toileting, bathing, and grooming Provide transportation to and from medical appointments as appropriate

Arrange medicines to be taken on schedule by providing appropriate reminders or administering

mediation only upon doctor’s orders

Maintain a clean and safe environment and ensure that garbage is take out on a daily basis

Prepare food or oversee the preparation of food to ensure that hygiene standards are met and

that doctors’ orders are being followed

Engage clients in physical and mental exercises prescribed by their doctors

HARMANS-MANAGEMENT COORPORATION 12/2001 – 01/2016

General Manager

Set operating goals and objectives Managed and supervised 20+ staff

Assessed staffing requirements and recruit staff when needed Trained and coached staff

Prepared and implemented standard operating procedures

Managed staff performance in accordance with established standards and procedures Ensured staff knew and adhered to established codes of practice

Organized and monitored staff schedules Maintain employee records

Coordinated restaurant operations during each shift

Monitored adherence to health, safety and hygiene standards in kitchen and restaurant Interacted with customers

Interacted with customers to ensure all inquiries and complaints are handled promptly Ensured cash management procedures were completed accurately

Monitored budgets

Analyzed budget variances and took corrective actions Established and implemented financial controls

Maintained business records

Prepared and analyzed management reports

Determined and executed operating improvements

Arranged for maintenance and repairs of equipment and services

EDUCATION

Saddle Mountain School – 2016

High School Diploma

COMPUTER SOFTWARE SKILLS & CERTIFICATIONS

Talent Plus Interview Certification

MS Outlook

CPR Certified

Caregiver Provider Certification

Serve Safe Certification

10 Key

MS PowerPoint

MS Word

MS Excel

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