Customer Service Care
Resume:
RESUME
DELLIS DOROTHY LYNCH
CASSELBERRY
FLA, 32707, USA
ad6k0n@r.postjobfree.com
Professional Summary:
Highly dedicated, experienced and accomplished professional with over twenty years of work experience in Business Administration and Customer Service.
Objective:
To secure employment in a dynamic organization where I can make a significant contribution in utilizing my gained experience, skills and expertise.
To bring positive energy and passion to the continuous growth and success of your organization.
Assets:
Team Player – Committed to team environment dynamics, contributing expertise and following leadership directives while supporting a positive work space.
Communication – Ability to confidently and comfortably liaise with Superiors, Team members, Customers and other Stakeholders.
Work Ethics – Self-motivated, flexible, detail oriented and very organized. Able to multi-task, work independently and works well under pressure. Always willing to go the extra mile.
Customer Care – Dedicated to providing exceptional service to all customers both internal and external.
Leadership – Has strong leadership skills.
Ability to motivate, effectively train and inspire a team to achieve goals and to improve professional standards.
Technical Proficiency – Proficient in the use of Microsoft Office tools and can quickly grasps internal software.
Well developed in report writing.
Work Experience:
Managing and overseeing of Administrative procedures/processes
Performance Management
Cost Effective Management/Efficiency in Internal Controls
Daily supervision of Administrative/Ancillary Staff
Cash Management
Customer Service
Project Management
Building/Property Management/Maintenance
Preparation of Budget
Employment History
Ministry of National Security – 1977 to 1978
Life of Jamaica Insurance Company – 1978 to 2003
Sagicor Life Jamaica Insurance Company 2003 to 2023
Education:
Associate Customer Service, ACS, LOMA
Principle of Life Insurance, LOMA
Diploma in Supervisory Management
Certificate In Supervisory Management
Certificate in Leadership Coaching
Certificate in Transformational Leadership
Certificate of Accomplishment – Customer Service
Certificate of Participation Time Management Workshop
Certificate of Participation Anti-Money Laundering/Counter-Financing of Terrorism
References:
Available upon request
Contact this candidate