Customer Service Food Safety

Marilyn Hernandez

Evans,Co **************@*****.*** 970-***-****

Work Experience

Subway. September 2021-November 2021

Sandwich Artist, Cashier, Closer

●Crafting delicious and customized sandwiches while providing excellent customer service, took customers orders accurately and guided them through the menu options to ensure satisfaction, maintained a clean and organized work area, adhered to food safety standard

●Handled cash transactions, operated the register efficiently, promoted upselling opportunities to enhance the customer experience, and diligently counted and balanced cash drawers at the beginning and end of shifts, following established procedures to ensure accuracy and accountability

●Sanitized countertops, equipment, and dining areas, to uphold standards of cleanliness and food safety, washed dishes and utensils, restocked ingredients, conducted inventory counts to replenish supplies as needed, organized storage areas and prepared ingredients for the morning shift, ensuring a smooth transition and a well-stocked inventory for the next day's operations

Esh’s Grocery Market January 2019-June 2024

Team Lead, Trainer, Morning Stocker, Cashier

●Responsible for delegating tasks, ensuring that tasks were completed in a time-efficient manner, prioritizing assignments based on urgency and importance, and fostering a collaborative environment

●Trained new hires to teach them skills and knowledge about stocking while providing guidance and support as new hires familiarized themselves with their roles and responsibilities.

●Ensured the store was well-prepared for the day which included breaking down pallets, efficiently stocking shelves with merchandise, organizing products according to store layout and display guidelines, ensuring that items were easily accessible to customers

●Delivering exceptional customer service and ensuring smooth transactions, greeted customers warmly, processed purchases accurately and efficiently handling payments securely, maintained a tidy and organized checkout area, and answered customer inquiries regarding products, promotions, or store policies

Education

Greeley West High School August 2019- May2023

●High school degree

Skills

●Bilingual (English & Spanish)

●Critical thinker

●Detail Oriented

●Responsible

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