Customer Service Advisor

Isha Javed

Mobile: 074********

Email: ************@*******.***

PERSONAL PROFILE:

An enthusiastic, self-motivated professional, who always strives to achieve the very highest in any project undertaken. The attributes I possess are; the ability to motivate others and having good communication skills. I am a self-starter who can pick up new skills quickly. I am able to establish good working relationships with a wide range of people and aware of the value of diplomacy, tact and assertiveness. Currently looking for an role to utilise my current skills but to also pursue a career and develop new skills and knowledge.

SKILLS:

Responsible

Hardworking like to be busy

Keen to Learn

Trustworthy

Ability to take in information

Proactive team player

Sociable

Polite, friendly & well-presented

Punctual

Committed

EDUCATION & QUALIFICATIONS:

Al-Huda Independent Girls School; 2014-2019

GCSE:

Maths – 4

English – 4

Science – 4

Religious studies- 5

EMPLOYMENT HISTORY:

Capita/EE

Customer Service Advisor- February 2024- Current

Capita / O2

Payment Management Advisor- March 2023- December 2023

Responsibilities: dealing with vulnerable customers, helping customers with arrears, setting instalment plans, financial difficulty.

Sigma Connected Avon

Customer service agent- November 2022- February 2023

Responsibilities: financial difficulty, payment plans, helping customers to avoid debt, suitable plans, listening to customers, meeting targets made by manager.

Skills gained: organisation and time management, teamwork, good computer skills.

Barclays Bank/ Huntswood

Specialist Customer Care- October 2022- November 2022

Responsibilities: speaking to customers, dealing with vulnerability, negotiating suitable payment plans, financial difficulty, helping customers get back on track with their payments, providing suitable options for customer and the company.

Skills gained: empathetic, trustworthy, attention to detail, problem solving, communication.

Automobile Association Cheadle

Customer Service Advisor- May 2022- October 2022

Responsibilities: speaking to customers, inputting data, handling customer enquiries, recording and responding to customer complaints, negotiate with customers, increase loyalty and retain business.

Skills gained: persuasive speaking skills, taking responsibility, patience, product knowledge, emotional intelligence.

HOBBIES & INTERESTS:

In my spare time I like to listen to music and keep up to date with latest Hollywood and Bollywood movies. When I have spare time I enjoy reading books- in particular autobiographies and I also attend the gym to keep myself active and healthy. I also have a keen interest in beauty and fashion and like keeping up with the latest trends.

REFERENCES AVAILABLE ON REQUEST

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