Customer Service Call Center

Summary:

●Proven experience in Customer relations with dedication and commitment to employers. Strong multi-tasking skills, detail oriented, and highly effective problem-solving abilities. Proven capability to work in a team-based environment in all employment experiences, with a demonstrated ability to work independently.

●Customer service experience in a call Center environment handling a high volume of customer inquiries through inbound calls and outbound calls.

Work Experience October 2022 -

Cognizant (Google Waymo Project)

●Driver Support Agent

●Team Support

●Answer inbound calls from Driver’s needing assistance with Tech Support for the Driverless vehicles

Amazon GYR2 December/2021 – October/2022

●Inside support services - Problem Solve

●Forklift Driver

●Wall builder – loading trailers

County of Maricopa, Phoenix, AZ August/2021 – November/2021

Deed Clerk CSR

●Data entry of Deed’s within the county of Maricopa

●Customer service

National Passport Information Center December 2020 – August 2021

Customer Service Rep / Call Center

●Assist customers with getting passports and answering any questions they may have about the process as well as set up appointments for customers to go into the office.

●Assist with emergency travel for death abroad American Citizens and their families.

●Answered questions regarding how to obtain a passport and documentation needed

●Set appointments for people to go into a regional office.

Avis Budget Group, Phoenix, AZ, March 2020 - November 2020

Customer Service Rep

●Avis Preferred Booth

●Car Rental Associate

●Car Detailer

●Budget Fast Break Booth

●Lot Loader

●Exit Gate

Olive Garden, Mesa, AZ (Part time from July 2018) November 2017 – August 2019

Server/Bartender

●Serving food to the customers

Piedmont Airlines, Phoenix, AZ May 2014 – March 2017

Unit Manager

●Ramp Unit Manager

●Provisions Manager

●Control Tower

●Operations

●UDO Agent

●Ramp Agent

●Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft)

●Transfer cargo (including luggage) to other gates, other airlines and to passengers

●Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks

●Comply with all safety procedures and airline policies

●Service aircraft as needed (e.g., aircraft lavatories, potable water, window wash, de-icing and commissary items)

●Constantly communicate with flight crew personnel and other ground personnel

United States Postal Service, Whitharral, TX September 2013 – February 2014

Postmaster

●Organized and supervised activities such as the processing of incoming and outgoing mail.

●Direct and coordinated operational, management, and supportive services of several postal facilities.

●Resolved customer complaints.

●Hired and trained employees and evaluated their performance.

●Prepared employee work schedules.

●Issued and cashed money orders.

VXI Global-Direct TV, Lubbock, TX, June 2013 – September 2013

Inbound Sales Consultant

●Answers inquiries by clarifying desired information; researching, locating and providing information.

●Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

●Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Wells Fargo, Lubbock, TX, December 2012 – June 2013

Inbound Sales Specialist

●Responsible for handling incoming sales and service calls from customers while also placing outbound calls to customers in order to meet sales goals.

●Provided customer service with the objective of profiling customers and extending contact to sell new or additional products and/or services.

●Completed necessary system navigation and call tracking.

●Handled all calls with the intent of providing customer satisfaction and retention

Education

●Health Unit Coordinator Program Technical Vocational Institute - 2005, Albuquerque, NM

●Received a certificate of completion in May 2005 with a GPA of 4.0.

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