Customer Service Legal Assistant
Resume:
Arti Vyas
I want to join a team where I can utilize my skills and experience and be a productive
member of the team.
San Antonio, TX 78221
****.***.****@*****.***
10+ years of customer service experience, detail oriented and professional with a legal assistant background. I am resourceful and efficient. I show compassion to people and enjoy giving excellent customer service. I can demonstrate proficiency in a fast-paced environment and am reliable. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
INTAKE COORDINATOR/CSR
ApexChat-San Antonio, TX
December 2022 to May 2024
Provide excellent call center service for various companies as an after hours messaging service and versatile in taking detailed personal injury calls, regarding accidents, medica mal and other potential new cases. Gathering appropriate details for attorney's to review and decide how to proceed with case. I also schedule appointments for various businesses to go do estimates as well as service calls at clients residence. I work any shift and overnight hours, as well as holidays and weekends. I am also available as needed and provide professional reliable customer call center service for ApexChat. Legal Assistant/Paralegal
Martin Cukjati & Tom LLP-San Antonio, TX
October 2020 to October 2022
Legal assistant to a group of aggressive litigation attorneys who specialize in personal injury but also handle various types of cases. I talk with potential new clients and gather their information for attorney’s to review case and follow up and respond to pnc’s regarding new intakes, research and gather reports, prepare documents for our firm and speak to insurance adjusters and our clients on a daily basis. I handle all pip and uim payments and maintain ledgers. I deposit into firms accounts and prepared reports. Legal Intake Specialist
Wayne Wright Lawyers-San Antonio, TX
August 2019 to October 2020
Inbound calls for a high volume contact center. Multi-task with great attention to detail in a fast-paced environment. Answer multiple-line phone system, manage and respond to online/live chat inquiries, communicate professionally with clients, legal staff, medical providers, etc., and other duties as needed. Utilized Needles and other Microsoft Office Tools and remotely responded to staff and clients daily. Claims Analyst
Norwood Promotional Products-San Antonio, TX
June 2014 to July 2017
Began in the customer service call center provided pricing and shipping quotes carefully scheduling and planning production in order to to meet event dates. I transferred departments while being promoted within and worked on claims providing reports on corrective action in departments to make adjustments and help our customers with their issues while resolving their problems and maintaining long term relationships with our big accounts.
Education
Paralegal certificate in Paralegal
Texas Careers Inst - San Antonio, TX
September 2002 to September 2003
Basics in Pre Requisites
San Antonio College - San Antonio, TX
August 2001 to June 2002
High school diploma or GED
Skills
• Front Desk (5 years)
• Front Office
• Guest Service
• Customer Service
• Reception
• Bilingual
• Call Center
• Customer Care
• Medical Office Experience (3 years)
• CSR (5 years)
• Cash Handling
• Marketing
• Scheduling
• Billing
• Receptionist
• Excel
• Microsoft Office
• Management
• Microsoft Word
• Outlook
• Quickbooks
• English
• Spanish
• Transcription
• Night Audit
• Legal Research
• Legal Drafting
• Case Management
• Word Processing
• Hospitality Experience
• Data Entry
• Proofreading
• Administrative Experience
• Negotiation
• Adobe Acrobat
• Medical Records
• Microsoft Excel
• Office experience
• Payroll
• Clerical Experience
• Medical Coding
• Legal case management (5 years)
• Needles (5 years)
• Microsoft Outlook
• Dispatching
• Assistant manager experience
• Workforce development
• Multi-line Phone Systems
• Live Chat
• Office Management
• Event Planning
• Personal injury law
• Communication skills
• Time management
• Operating systems
• Auto body repair
• VPN
• Remote access software
• Notary Public (10+ years)
Certifications and Licenses
Paralegal Certificate
Certified Notary Public
June 2020 to June 2025
Driver's License
June 2002 to June 2030
Assessments
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service fit — Proficient
July 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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