Customer Service Quality Assurance

TYRESE GREGG

667-***-**** • *** N Warwick Ave, Baltimore MD 21223 • **********@*****.***

CORE COMPETENCIES

Catering – Robust Customer Service – Food Preparation – Warehouse Work – Housekeeping – ServSafe Practices – Detail-Oriented – Time Management – Team Player

RELEVANT WORK HISTORY

SORTER Baltimore, MD Oct 2018 to Nov 2022

Amazon

Scanned customer orders using handheld radio frequency scanner to perform quality assurance and manage inventory.

Met and exceeded production quota of 60 packages scanned per hour.

Occasionally selected orders from inventory for packaging or department transfer purposes.

HOUSEKEEPER Baltimore, MD Dec 2019 to Mar 2020

Maryland Cleaning Services

Performed light commercial cleaning services for office buildings, warehouses, and residences.

Conducted general cleaning and sanitizing tasks throughout assigned property.

Cleaned and sanitized fridges, stoves, floor, countertops, and bathrooms

Swept and mopped hallways and floors.

Made up beds in all rooms of residences.

Restocked toiletries, as necessary.

Waxed and buffed warehouse floors.

Wiped and dusted surfaces.

Cleaned mirrors, enclosures, and glass doors.

Vacuumed and cleaned floors, rugs, furniture, and drapes.

Maintained courteous and professional interactions with customers and co-workers.

PREP COOK Baltimore, MD Jan 2019 to Apr 2019

Grace and Mercy Catering Services

Received catering assignments at nursing and retirement homes.

Prepped vegetables, meat, seafood, and seasonings.

Applied safe food handling practices at all times to prevent cross-contamination.

Washed dishes manually and using commercial dishwasher.

Measured and laid out baking ingredients for dessert recipes.

Cleaned, organized, and disinfected workspace throughout shift.

Plated food and brought out to table or buffet area.

Collaborated well with fellow prep cooks, sous chef, servers, and manager.

Stored, labelled, and rotated prepped items in accordance with health department regulations.

Prepared food in line with standardized recipe cards and proper use of tools and techniques.

Operated effectively in a fast-paced environment to meet time-sensitive deadlines.

Maintained a clean and sanitary kitchen as mandated by Health Department and company.

Completed any other assigned tasks with enthusiasm, dedication, and professionalism.

SANDWICH MAKER Baltimore, MD Feb 2015 to Mar 2017

Wendy’s

Prepped all toppings for sandwiches and burgers.

Performed minor cleaning tasks throughout shift to maintain a sanitary environment.

Packaged ready-to-go sandwich orders for in-store and drive-thru customers.

Collaborated effectively with 4 team members.

Occasionally operated cash register; accurately processed debit/credit and cash transactions.

References Available Upon Request

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