Front Desk
Resume:
JAMAL FEDRICK
SKILLS
• Decision-making
• Team management
• Active listening
• Training & Development
• Leadership
• Organization
• Hospitality
• Community relations
• Safety procedures
• Social media networking
• Conference and Meeting Planning
• Concierge Assistance
• Customer Inquiries
• Secure Items
• Policy and Procedure Adherence
• Document Shredding
• Office Supplies and Inventory
• Hospitality Management
• Office Meetings
• Hospitality Service Expertise
• Transporting Residents
• Amenities Information
• Running Guest Errands
• Team Supervision
• Guest Experiences
• Front Desk Operations
• Clerical Support
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
September 2023 - March 2024
Receptionist The Millennium Group, Houston, TX
December 2022 - August 2023
Lead Concierge NFC Amenity Management, Austin, TX
March 2021 - June 2022
Concierge Firstservice Residential, Houston, TX
Enhanced clients satisfaction by promptly addressing inquiries and providing accurate information.
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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
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Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
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Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
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Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
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Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
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Developed and implemented guest service policies and procedures to drive loyalty and referrals.
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Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
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Provided accurate information regarding local attractions, restaurants and activities.
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Utilized variety of organizational and communication skills to drive guest satisfaction.
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Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
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Led employee relations through effective communication, coaching, training, and development.
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Recruited and trained high-performing team members, maintaining optimized customer service.
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Established and maintained performance, quality and service standards for professional customer care.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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• Managed the day-to-day operations of the concierge desk. Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires
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• Maintained accurate records of guests' requests and services performed. CONTACT
Pearland, TX 77584
************@*****.***
April 2012 - January 2021
Administrative Assistant Department Of Family And Protective Services, Houston, TX
June 2008 - September 2010
Office Assistant United States Department Of Labor, Houston, TX Created welcoming and enjoyable experience for hotel guests by organizing entertainment and cultural activities
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Greeted and assisted guests in a friendly and professional manner, providing information about the community services and amenities
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Answered phone to make reservations, take and distribute messages or redirect calls.
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Utilized basic conflict resolution skills to handle difficult guests and customers.
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• Performed office duties on temporary basis when needed.
• Provided directions to guests.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.quality and timely delivery
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• Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.
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• Received, store and delivered luggage and mail.
Made reservations for patrons, such as for dinner, spa treatments and golf tee times and obtained tickets to special events
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Provided business services for guests, such as sending and receiving faxes and shipping packages.
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• Performed office duties on temporary basis when needed.
• Ordered flowers for guests.
Provided information about local shopping, dining, nightlife and recreational destinations.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Executed record filing system to improve document organization and management.
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• Scheduled office meetings and client appointments for staff teams. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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Assisted clients in developing and setting realistic goals to promote positive change.
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Assisted clients in identifying community resources and connecting with appropriate services.
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Offered support and direction to families and coordinated with court system and other community agencies for treatment.
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Assessed needs of each client and recommended appropriate services and resources.
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Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
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• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
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Worked closely with management to provide effective assistance for specific aspects of business operations.
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Monitored and ordered supplies and materials to keep office well stocked.
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Organized resources, records and personnel to accomplish aggressive targets.
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• Reviewed and edited documents for accuracy, grammar and clarity. Developed and maintained filing systems to facilitate easy access to information.
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Prepared PowerPoint presentations for senior-level staff with attention to detail.
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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
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• Trained and supervised employees on office policies and procedures. EDUCATION
Alvin Community College, Alvin, TX
High School Diploma
Alvin High School, Some College, Alvin, TX
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