Customer Service Sales Associate
Resume:
Briana Carroll
**************@******.***
EXPERIENCE
Zumiez (July 2017-January 2020)
Southaven, MS 38671
(Starting Position: Sales Associate)
●Provided products and quality services to customers by demonstrating technical selling skills and product knowledge
●Assisted in set up of store displays and inspected merchandise for quality
●Ensured high levels of customer satisfaction by providing excellent customer service
●Built rapport with customers in order to establish pure connections
●Achieving and surpassing sales quotas internationally
(Ending position: Store Manager)
●Hired and trained new sales associates
●Carried out re-merchandising and markdown duties while achieving sales quotas
●Ensured that the store operated correctly while providing excellent customer service to ensure that the customer was satisfied.
●Created schedules and matching employee availability.
●Participated in recruitment and dismissal processes
City of Memphis (March 2020-April 2022)
Downtown Memphis, TN 38103
(Position: Tax Payer Specialist)
●Assisted taxpayers in preparing tax returns
●Provided customer assistance on various matters, resolved accounts and notice issues for wage and investment customers
●Assisted with the Tax Relief Program by helping elders with property taxes
●Submitted confidential tax information to State of Tennessee
●Maintained and updated customer data to reflect the current changes to their accounts
Raymond James (June 2022-December 2022)
Memphis, TN 38103
(Position: Retirement Service Specialist)
●Completing processes (rollovers, transfers, write-offs, contributions, etc) for different IRA accounts with both tangible and intangible funds
●Using Microsoft Excel to ensure that all requirements are met for the retirement program
●Reviewing death certifications and placing both monetary and compliance restrictions on inactive accounts;
●Sending death notifications to branches to inform them of a client death
●Establishing beneficiary accounts and determining their leverage
Dr.’s Own, Inc. (January 2023- Current)
Memphis, TN 38119
(Position: Manager in Training)
●Assisting clients with finding the best personalized fit
●Handling transactions such as processing and receiving payments
●Achieving and surpassing sales quotas
●Identify emerging markets and market shifts while being fully aware of new products and competition status
EDUCATION
Desoto Central High School
Graduated 2018
University of Memphis (current)
Class of 2024- Bachelor's in Business
SKILLS
●Extensive knowledge in Microsoft Word, Excel and PowerPoint
●Ability to communicate with clarity (verbal and written)
●Ability to multitask while efficiently managing time
●Ability to learn new software, process and procedures very quickly
●Highly adaptable to any environment
●Ability to provide exceptional service to the public
AWARDS
●#1 Salesperson in country
●NAACP award received for putting in effort to improve community and quality of life.
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