Customer Service Travel Specialist

FAREEN RAHMAN

074******** ********@*******.***.**.** Glasgow Scotland, G11 6AD

SUMMARY

Dedicated Master’s student in Immunology, with a strong work ethic and proven experience in customer service and data analysis. Seeking part-time employment to complement my academic pursuits, available for early weekday shifts and full-day availability on weekends. EDUCATION

BSc (Hons)/MSci - Immunology 2020 – Present

University of Glasgow (Glasgow, Scotland)

International Baccalaureate Diploma August 2018 – June 2020 Vienna International School (Vienna, Austria)

PROFESSIONAL EXPERIENCE

Food and Beverage Assistant June 2022 – January 2023 Hilton Hotel (Glasgow, Scotland)

● Successfully managed high-volume customer interactions, enhancing the efficiency of service delivery and operational workflow.

● Elevated customer satisfaction metrics by 15% through exceptional service provided to Hilton’s VIP customers.

● Ensured strict adherence to HASSAP protocols and Food Hygiene regulations, maintaining a safe and compliant environment.

Data Analyst September 2021 – May 2022

Athena SWAN charter (Glasgow, Scotland)

● Conducted in-depth analyses of gender equality and diversity survey data, driving actionable insights for institutional improvements.

● Spearheaded the compilation of comprehensive reports, significantly contributing to the institution’s strategic planning and policy-making.

● Identified critical challenges faced by university stakeholders, proposing targeted strategies to enhance overall satisfaction.

Elderly Care-Home Volunteer January 2019 – February 2019 Haus der Barmherzigkeit (Vienna, Austria)

● Developed and executed engaging recreational activities, significantly improving resident engagement and morale.

● Provided comprehensive support in daily activities, ensuring resident comfort and well-being through meticulous care.

● Fostered meaningful interactions with residents by adapting communication approaches to meet individual needs.

SKILLS

Languages

● English, German and Bengali.

IT

● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote) and R programming in R Studio.

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