Project Manager Order Management

ISSAMEL VELAZQUEZ

************@*****.*** 407-***-**** Apopka, FL 32712

Summary

I’m responsible and motivated, and can handle challenging work, and I have excellent time management skills. Coming from school offers me a fresh and unique perspective with innovative problem solving ideas. In addition, I have worked in the Restaurant industry since I was nineteen in some form or capacity and expanded my knowledge in the process, making it possible to determine what I believe is most efficient in terms of management.

Skills

Procedure Monitoring

Service Oriented

Time Management

Team Player

Food Allergy Understanding

Safe Food Handling

Operations Reporting

Menu Memorization

Kitchen Staff Management

Event Catering

Customer Order Management

Conflict and Dispute Resolution

Guest Relations Management

Familiar and efficient in most Microsoft programs

Experience

OrlandoHealth Schedule coordinator – Current job

Assist patients when they call the office number

We schedule and manage 20 office locations and schedule for Vascular doctors, cardiologist, electrophysiologist, and imaging centers all under the orlandohealth umbrella

I speak to patients over the phone about referrals, medical questions, lab results and medication refills

Requires multitasking and having dozens of pages open at once

Project manager Twisted Soul. - Poughkeepsie, NY 03/2021 - 12/2022

Worked multi-course dinners with pre-plated foods.

Loaded supplies and food into delivery vans and unloaded at events.

Set up and tore down all catering services in banquet halls and at customer locations.

Managed and restocked drink stations.

Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Shared thorough knowledge of menu items and cooking methods with customers.

Hostess Ristorante Caterina de' Medici - Poughkeepsie, NY 01/2020 - 04/2020

Answered phones promptly to record and confirm reservations.

Greeted incoming guests to escort to assigned dining area and present menus.

Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Monitored dining area to assess server capacity and estimate wait times.

Collected reservation information and communicated updates to guests via mobile device or in-person.

Resolved customer service and food-related issues to maintain guest satisfaction.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Greeted guests and gathered information to seat groups or place on waitlist.

Answered telephone to provide dining information and take reservations.

Chef De Partie Tableau - New Orleans, LA 09/2019 - 01/2020

Trained kitchen workers on culinary techniques.

Plated completed foods paying special attention to overall presentation and necessary garnishes.

Abided by company standards in terms of portion and serving sizes.

Prepped foods for dishes, including roasted, sautéed, fried and baked items.

Managed food usage with proper stock rotation to prevent spoilage.

Safely operated kitchen equipment including industrial size mixers, tilt skillet and steam jacketed kettles.

Education and Training

Culinary Institute of America Hyde Park, NY 01/2020

Associate of Arts: Culinary Arts

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