Customer Service Office Manager
Resume:
Laurie Kirkpatrick
Dade City, FL 33523
Phone: 352-***-****
Email: ***********@*****.***
Objective
Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.
Education
Corporate Academy North Miami, Florida High School Diploma
Strayer University Tampa, FL Bachelor Business Administration
Work Experience
October 2020 – April 2021
One-Touch Direct Tampa, FL
Business Mobility Specialist
Answered inbound AT&T business mobility customer questions accurately. Suggested effective solutions quickly and resolved issues to increase customer satisfaction
Exhibited high energy and professionalism
Updated account information to maintain customer records on all interactions, including billing errors, new orders, refunds, and fraud cases
Maintain up-to-date knowledge of products, cell phone plans, and current and past promotions
Used troubleshooting software to evaluate technical problems, finding appropriate solutions
Recommended new products, and services to customers thoroughly explaining details on every call
April 2016- April 2020
All Done Tree Service Dade City, FL
Office Manager
Primary contact for clients, initial intake on the phone, field questions, creating contracts
Work collaboratively with staff. Maintain schedule. Constant support to arborists
Manage physical office: computer network, phones, supplies, vendor and customer files
Made travel arrangements for training and out-of-town work
Exhibited a high degree of efficiency, always maintaining a helpful attitude
Processed all accounts payable and accounts receivable
Processed all payroll, federal tax deposits, and federal payroll quarterly reports
Responsible for monitoring and maintaining logs of arborist fuel usage
Skills
Excellent and Effective oral and written Communication Skills
Conflict & Time Management
Self-Motivation and the ability to work independently
Digital Literacy
References upon request
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