Senior Manager Release Management
Resume:
Brett Hawkins
Senior Manager, IT
********@*****.*** • 415-***-****
https://www.linkedin.com/in/bhawk123 • Blaine, WA, US Accomplished IT leader with over two decades of progressive experience in retail eCommerce. Recognized for strategic leadership and driving technological innovation to optimize operations and enhance business performance. Proven track record in overseeing multifaceted IT functions including Release Management, DevOps, Project Management, Operations, Security, and the SDLC. Adept at building and leading high-performing teams to deliver exceptional results in dynamic environments. Skilled in identifying emerging technologies and implementing solutions to stay ahead of industry trends. Demonstrated ability to align IT initiatives with organizational objectives to drive growth and profitability. Strong communicator and influencer, able to collaborate effectively with stakeholders at all levels. Committed to driving continuous improvement and fostering a culture of excellence within the IT department. Seeking to leverage extensive expertise to lead transformative change and contribute to the success of a visionary organization. Areas of Expertise
IT Operations Management
Release Management & QA
Project & Program Management
Risk Assessment & Mitigation
Business Process Improvement
Software Development Lifecycle
Cloud Computing & DevOps
Security Protocols & Practices
Team Training & Development
Client Engagement Management
Product Planning & Development
Business Intelligence & Analysis
Professional Experience
Levi Strauss & Company, San Francisco, CA 2018 – 2024 Senior Manager, IT
Oversaw and efficiently managed release management and DevOps initiatives for direct-to-consumer portfolio, optimizing source code branching strategy for continuous development. Facilitated seamless collaboration between internal and external stakeholders to strategize, plan, and execute application migrations for key components of B2B and B2C eCommerce infrastructure. Directed a team of six DevOps specialists in the successful migration of critical applications to on-premises VMWare and SaaS solutions, enhancing CI/CD pipelines with cutting-edge technologies including Ansible, Terraform and Rundeck. Defined deployment processes to Hybris on-prem, SAP Hybris CCV2 and Manhattan Associates OMS, including Tomcat and Apache. Orchestrated disaster recovery exercises and cost optimization efforts while streamlining environment readiness strategies, resulting in increased efficiency and reduced complexity. Coordinated application and database patching, security updates, and release calendars to ensure smooth product launches and promotional activities, while engaging in agile ceremonies to drive continuous improvement.
● Enhanced front-end eCommerce deployment frequency to weekly, expediting business-enhancing changes with heightened accuracy.
● Improved code quality by implementing dynamic front-end environments, facilitating efficient validation by QA and product teams.
● Achieved zero-outage releases and reclaiming 90 hours of yearly downtime by enhancing platform security and stability by transitioning to SAP Hybris/CCV2.
● Reduced downtime through strategic data migration and cutover strategies.
● Streamlined environment refresh and CI/CD processes, ensuring punctual delivery of QA and performance environments.
● Automated release management, overseeing 500+ releases in 2023 with a lean team.
● Minimized manual tasks through Airtable automation and fostered seamless coordination across DTC organization.
● Enhanced transparency and efficiency for DTC applications by standardizing release plans and workflows.
● Employed Lean methodology to streamline end-to-end processes, reducing time-to-market for front-end changes. Restoration Hardware, Corte Madera, CA 2008 – 2018 Senior Manager, IT
Led mission-critical eCommerce system projects, overseeing architecture design, DevOps, development management, production support, and QA. Spearheaded data integration projects from enterprise systems for Price and SKU data. Implemented Commerce BCC/Publishing, including data migration and cutover. Orchestrated the consolidation of four brands into a single multisite implementation, including infrastructure consolidation and data transformation. Directed multiple ATG upgrades, including data center migration and transition to managed hosting. Managed a DevOps team for microservice projects on AWS, utilizing CloudFormation, EC2, Page 2 2
ECS, Docker, and Couchbase, with a CI/CD pipeline. Established application monitoring using SumoLogic, NewRelic, Slack, and PagerDuty. Executed multiple site optimization projects, enhancing memory allocation, data consolidation, and SQL performance.
● Eliminated deployment obstacles and optimized publishing workflow by implementing one-off data targets.
● Boosted search functionalities and utilization by overseeing the integration of Endeca search.
● Reduced page size and enhanced page speed by creating a streamlined item/variance SKU data model.
● Transitioned release cycle from six weeks to a two-week agile cycle, facilitating rapid business adaptation.
● Elevated release success rates and minimized rollbacks by orchestrating pre-production environments alongside canary deployments and QA automation.
● Strengthened site security against DDoS and bot traffic.
● Offloaded 50-70% content to CDN and enhanced site speed/availability by implementing dynamic page caching.
● Maximized QA efficiency and reduced production bugs by developing a Groovy app for reliable and automating DDL/DML changes in QA targets and SQL construction for production releases.
● Optimized page speed by 50% and decreased load on database and application servers, ensuring system stability.
● Improved search experience, leading to increased add-to-cart rates and average order value. Additional Experience
Director of Information Technology – The Sharper Image, San Francisco, CA
● Boosted page responsiveness significantly by revolutionizing the promotions system with AJAX technology,
● Improved transaction efficiency by integrating multiple payment platforms such as Google Checkout and PayPal.
● Streamlined overall operations by automating content transfer to major partners like Google and Amazon.
● Optimized natural search performance through external SEO strategies.
● Implemented advanced site management features including application monitoring and content deployment workflows.
● Successfully integrated UPS Returns web service system, improving enterprise logistics.
● Enhanced enterprise system functionality with cutting-edge Java-based features for modern communication and security. Education & Credentials
Bachelor of Arts in Literature U. C. Santa Cruz
Advanced Java Servlet Programming U. C. Berkeley Extension Java Programming U. C. Berkeley Extension
Fundamentals of C++ Programming U. C. Berkeley Extension C++ for Business Applications U. C. Berkeley Extension Technical Proficiencies
Applications: SAP CCV2 Hybris Manhattan Associates OMS Oracle Commerce ATG Endeca Containers: Docker Kubernetes Tomcat Apache
Platforms: VMWare AWS Azure
OS: Linux OS X Windows
Databases: Oracle MySQL
Source/Build: GitHub Fortify Ant Jenkins Ansible Terraform Rundeck Artifactory Tools: Airtable SQL Developer Jira Confluence OmniGraffle Scene7 Akamai Teams Slack Monitoring: Dynatrace NewRelic SumoLogic Splunk PagerDuty ServiceNow Languages: JavaScript Selenium bash SQL Groovy Java PowerShell
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