Store Manager Operations

DAWN ELLIOTT

Mountain Home, AR *****

***********@*****.*** / 928-***-****

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SUMMARY

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. SKILLS

Team Development

Employee Training

Partnership Building

Promotional Planning

Payroll Management

Store Operations Oversight

Supply Ordering

Shift Scheduling

Project Management

Store Opening and Closing Procedures

Policies and Procedures

Bank and Safe Deposits

Work Planning and Prioritization

EXPERIENCE

Store Manager / Dollar General Store 09/2019 - 09/2023 Conducted daily store operations, including opening and closing procedures and cash handling. Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Resolved customer complaints in a timely manner.

Recruited, trained and supervised new employees.

Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement. Analyzed financial data to identify areas of improvement. Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Performed regular price checks to ensure competitive pricing. Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Managed inventory tracking and physical inventory counts to minimize loss. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Monitored employee performance and identified performance gaps for corrective action. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Oversaw inventory management through cycle counts, audits and shrinkage control. DE

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent. Established store tactics and strategies to achieve operational performance and sales goals. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Prepared staff work schedules and assigned team members to specific duties. Delegated work to staff, setting priorities and goals. Cashier / Fred's Pharmacy - Mountain Home, AR 04/2016 - 05/2019 Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.

Processed returns and exchanges of merchandise in accordance with store policies. Conducted price checks for special orders or discounts as requested by customers. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Ensured compliance with all safety regulations within the store environment. Organized promotional displays or arrange merchandise on counters or tables to promote sales. Performed other duties as assigned by management.

Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Learned roles of other departments to provide coverage and keep store operational. Scanned merchandise using point-of-sale system for accurate purchase totals. Verified customer age requirement for alcohol or tobacco purchases. Used suggestive selling techniques to promote add-on sales. Greeted customers promptly and responded to questions. Assistant Manager / White Oak Gas Station - Mountain Home, AR 09/2007 - 04/2013 Assisted in the development of operational strategies to ensure efficient and productive operations. Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Conducted regular performance reviews for employees to identify areas of improvement. Developed a system for tracking inventory and ordering supplies as needed. Ensured compliance with safety regulations and company policies. Organized training sessions for new hires to familiarize them with the workplace environment. Supervised daily operations including scheduling shifts, assigning duties. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. Directed and led employees, supervising activities to drive productivity and efficiency. Coached team members and delivered constructive feedback to promote better productivity and build confidence. Delegated tasks to team members based upon skill level and to achieve organizational goals. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Reviewed completed work to verify consistency, quality and conformance. Proposed or approved modifications to project plans. EDUCATION AND TRAINING

High School Diploma 06/1987

Mission Viejo High School - Mission Viejo, CA

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