Customer Service

Objective

Administrative/clerical experienced professional seeking an opportunity with your company. My priorities and life settings have changed drastically and so have my priorities. Currently looking to expand my knowledge to new horizons and better opportunities. My acquired skills in the job force and personal life can be utilized on this new career opportunity. Besides been behind the desk and computer, I am not afraid to get my hands dirty when it is needed. Changing a toilet, light drywall work, assisting with developing new construction projects, if it is required to get the job done at a property, cutting a tree, doing landscape work, changing spark plug cables on my vehicles or diagnosing my cars is only part of my passion to continue to learn. The ability to learn new things has made life easy in my carrier and personal life as I know it.

—-Certifications

BLS Credentialed – American Heart Association/Healthcare Provider

HIPAA Certified – Centers for Medicare and Medicaid Services

Spanish/ English Certified Phone Interpreter – Business (all types), Medical, 911 Emergency and insurance benefits.

Strengths - Self-motivated, determined, strong work ethic, creative, great customer service, adaptable, fast learner and, coachable.

Education

Brightwood College – Medical Assistant – Palm Springs, CA

High-Tech Institute - Associate of Science in Digital Design and Animation - Phoenix, AZ

•€ Highlight of Qualifications and Skills

•€ Bilingual – English/Spanish, Phone Interpreter

•€ ICD-10 and CPT coding

•€ EMR/EHR, Charting, Insurance Verification, Scheduling, Phone Triage

•€ ECW, Lytec Practice Management

•€Accounting, Budgeting (ability to manage over 17 bank accounts and AR & collections)

•€Windows knowledge

•€Private DOS Property Management System

Work Experience

Quality Control & Production / Terra Staffing Agency 10/2023 - 03/2024 Temporal position.

Work as well of oversee production line(s) with a high volume of mailers.

Verify quality of product based on company standards and guidelines; inspect every part of mailers at least every 60 seconds to assure the integrity of the product.

Make sure the mailers are processed as needly as possible, hand pack mailers when / if necessary (approximately 69 pallets by hand in 1 shift by myself).

Assist the line leads with the machinery clean up to optimize the quantity along with quality.

Front Desk Receptionist/ Foot+Ankle Specialty Centers Phoenix, AZ 02/2022 – 05/2023

Open and closing office procedures.

Manage high volume phone lines; Take phone payments and scheduling, Insurance verification, Manage Stat orders, specimen collections.

EMR management under ECW Program; Telephone encounters, check-in, check-outs, fax inbox, referrals, patient’s questions, complaints and Rx.

Log DMEs docs and Orthotics.

Property Manager /Maintenance coordinator Primidian Management - Desert Hot Springs, CA 07/2020-04/2021

Create and post property ads.

Conduct pre-screening of potential applicants and process the application.

Property tours while highlighting amenities and the convenience of property location.

Manage phone lines, emails and correspondence.

Prepared monthly rent statements, 3-day notices and additional correspondence for tenants.

keep residents’ files up to date: move-ins, move-outs and termination of tenancy.

Primary responsibility of rent collection, bank deposits, delinquencies and keeping a low budget.

Conduct mobile home sales from showing units to final closing point.

Coordinate maintenance workers and contractors during remodeling.

Assistant during insurance inspections, evaluations as well as regular safety inspections.

Assistant Manager/ Office Assistant- Robert Half - Indian Wells, CA (on call) 2015 to 2019

Collect and balance rent deposits, provide information and handed applications. Prequalify potential residents. Maintain and organize files, ensure that files meet auditor compliance.

Interpreter - Cyracom International/ Voyance Phoenix, Arizona 09/2017 – 01/2019

Articulated fluently and accurate interpretation from English to Spanish in a professional manner while maintaining a conduct roll. Incoming calls from a diverse types of business.Wells Fargo Retirement Plan, Key Bank, Bank of America, JP Morgan Chase, Capital One, HSBC Bank, BBVA Bank, 911, Logisticare, ADT Security, Allstate, State Farm, AMF, AmBetter, Aetna, ACCCS, BlueCross Blueshield, Blue Cross of California, Emigration, Consuls, Law enforcement, Law firms, Unemployment (Several States), WIC, Social Services (several States), Children’s Hospital (several states), ERs, Urgent Cares. Follow Established companies’ protocols on every call by obeying the financial and confidential laws and HIPPA laws. Financial calls such as; Debit and credit cards, fraud prevention, system errors at ATMs, 401K, investments and more. Law enforcement calls such as real-life emergencies 911, detentions, released, court sessions, amber alerts, etc. Nationwide security calls installations, contracts, complaints, system faultier. Insurance life, auto, home, hole, medical insurance; new policies, terminations/cancellations, re enrollment, renewals, complaints, claims. Medical calls such as in clinic office visits for various specialties, Labor and delivered, ICCU, registration, billing, pre & post op, EKG, EGG, MRIs, Dialysis, health risk assessments, coaching classes, care management, hospices, consents, and much more.

Medical Assistant – Mirage On Call Medical Group - Rancho Mirage, CA 01/2017 – 02/2017

Roomed patients, took vitals, took health histories and chief complaints, performed EKG’s, prepared and administered injections, set up exam rooms, set up trays for procedures, assisted with minor surgical procedures and wound care. Prepared charts for next day appointments, completed data entry of patient demographics, charting, scanned patient records, ICD-10 and CPT coding, answered phones, scheduled appointments, translated for Spanish speaking patients, daily use of Lytec Practice Management.

Medical Assistant/Medical Front Office Externship – STAT Urgent Care-Palm Desert, CA 11/2016 – 01/2017

Roomed patients, took vitals, took health histories and chief complaints, performed EKG’s, prepared and administered injections, set up exam rooms, set up trays for procedures, assisted with minor surgical procedures and wound care. Prepared charts for next day appointments, completed data entry of patient demographics, charting, scanned patient records, ICD-10 and CPT coding, answered phones, scheduled appointments, translated for Spanish speaking patients, daily use of Practice Fusion.

Medical front desk - Robert Half - Indian Wells, CA 02/2016 to 03/2016

Greetings patients and checking them in.

Assisted patients with mobility equipment when needed.

Verified insurance eligibility in portal or by telephone if needed.

Place charts on respective doctor’s box.

Assist with interpretation as needed.

Scheduled pre-ops, surgeries and follow up appointments for patients in Spanish (supervised by medical scheduler).

General Manager - Ontario/Rialto, CA 2011 to 2015

Managed six scatter properties for Ontario Housing Authority (Low Income Housing). Conduct application process and annual certification. Process section 8 documentation. Generate monthly reports for the Ontario Housing Authority. General clerical duties and accounting with the ability to administrate 17 bank accounts.

Maintain and update records from the collection accounts. Schedule Semi Annual inspections and work orders with the maintenance staff.

Assistant Manager - Carrier Strategies Inc. - Palm Springs, CA 2010 to 2011

Provided information and handed applications. Prequalify potential residents. Maintain and organize files, ensure that files meet auditor compliance.

Collection Agent - Royal Prestige - Coachella, CA 2010 to 2010

Customer Service - Telvista Telecommunications Mexicali Baja California 2008 to 2009

Leasing Consultant - Liberty Cove Apartments Phoenix, AZ 2007 to 2007

Sales supervisor- Signal Wireless 2005-2007

Sales associate- Walmart Supercenter 2003-2005

Reference upon request.

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